Carvel Ice Cream

This Carvel is a disgrace.
They need to clear the snow so you have access to the store parking lot and forget about walking, it’s a 6″ wide path to walk on, Hmm, why are there no violations issued here? very dangerous.
So I cannot tell you if this is a clean and good place. Too much snow and ice that it was unsafe to visit.

I’m normally not a fan of self serve frozen yogurt shops. For some reason I thought a self serve carvel sounded like a good idea. Luckily I was right. The store had free parking located in the front. When I went the store was completely empty. I asked for samples and got to try Nutella, cake mix and peppermint. I love Nutella and was disappointment that it tasted sour. Peppermint was sour too. Cake mix tasted amazing and thick. Other flavors they had were strawberry, vanilla, chocolate and mint. Their toppings bar was great. They had the classic carvel topping chocolate crunchies and also vanilla crunchies. They also had a full service counter for carvelanches, cakes and ice cream sandwiches.
If you’re into self serve frozen yogurt I would definitely recommend this carvel. I would’ve given 5 stars if the quality of all their samples were good.

The older woman, Irene, was extremely rude. We asked one short question about a using a coupon and she would not stop giving reasons about why we can’t use it. Her tone was so nasty.
Additionally, we ordered a Tagalong Girl Scout sundae and what was given to us looked NOTHING like the picture. The picture shown is almost completely chocolate & peanut butter. What they gave was all vanilla ice cream with a tiny bit of toppings (maybe 3 crushed cookies pieces total) and the entire top half of the cup was whipped cream. There was no caramel sauce/​butterscotch sauce on top, like depicted in their ad overhanging the counter, and when we asked for it, the guy said they had no more. I later saw a huge counter pump, clearly labeled «hot caramel sauce.» Don’t you think he could have offered chocolate sauce or something instead if they really were indeed out of caramel sauce? I can’t believe I paid $ 3 for a junior size cup of vanilla ice cream!
HORRIBLE, lazy and rude service from all ends. Only the younger people really offered help but they also wouldn’t leave us alone to at least look at the merchandise and then decide.
I would never come here again and they’ll be receiving a complaint letter as well.

Lovely little place situated on a beautiful bend in the road. Interesting icecream choices in cones, sundeas, traditional icecreams and ices. I love to stand drooling over candy toppings and trying new icecream flavors in tiny plastic spoons (very cute).
Nice place to hang out at.