Fazio Cleaners

How sad that a business that charges so much and has loyal customers are so uninterested in customer needs… My poor sister had to leave out of town in an emergency, she is long time customer. They told her on the phone to bring in her clothes and they would be done the next day. Not… she rushed there and they had no interest in helping her… why be loyal to a such an uncaring business?

Great service, but they get a 3 for the ridiculous prices. Even with the 40% discount it cost me $ 34 for 5 shirts.

Dry cleaning is not an exact science and any merchant ebbs and flows in its effectiveness serving the public over the decades. Fazio Cleaners certainly exceeds all competitors in both hours of availability and staff training. Fabric cleaning remains mystical to me. Howeve, my choice of a cleaner is 100% on the Calabasas Manager Alonica. To us, Alonica is THE face of Fazio Cleaners and it is to the company’s credit this leader has been given the authority to solve customer complaints on the spot. The age of «Local Merchants» is dwindling. We will continue to recommend our neighbors to Fazios — because of Alonica. Alonica is the face of Fazio which will keep us coming back.

Generally very good service. Coupons are a great $ saving feature!

Always have come here with my sisters and they always done a great job. Everyone is always so friendly.

Great cleaners, excellent quality, friendly staff, convenient location. My clothes always come back looking great and the employees go out of their way to make me feel good.

I have been a customer of Fazio’s for many years and have frequented several different locations throughout the Los Angeles area. Unfortunately they have officially lost my business. The quality of cleaning has declined greatly over the years. I just picked up my very large cleaning order which included several delicate and expensive dresses. Two of my chiffon dresses were returned with large unrepairable holes and one was returned with some odd stains which were not there when I dropped them off. I am VERY tedious about inspecting every garment for damage or stains BEFORE I drop any items off and am always good about pointing out anything that might need special attention during the cleaning. So I am POSITIVE that my items were not damaged or severely stained before I dropped them off. I am completely livid as NOTHING was brought to my attention when I picked up my order. They did however pin inside the dresses a small slip of paper that said «received with damaged condition: hole» on only one of dresses which came back ripped and a another slip of paper that said «the remaining stains cannot be removed» on the dress with the new mysterious stain. I promise you, these items were neither ripped or severely stained when I dropped them off. Shouldn’t they have brought those things to my attention before dealing with the items if they were indeed damaged at the time of drop-​off? I do believe that they placed these tags in my order after the fact to cover their own asses. Such a shame to see this once great company fail so extraordinarily. Please do yourself a favor and DO NOT bring any items that you value to this location.

This is not the first time I’ve been here, I have been here at least 5 to 8 times only in an emergency situation were in need of my close done. They charge you $ 10.80 to dryclean A business shirt or a Tommy Bahama shirt. I Came in here just about three minutes ago to take four of my T-​shirts that I purchased just to get them ironed and they wanted $ 6.05 for each shirt just to iron it!!! So walked away and this will be the last time I’ll ever step foot in a place like this. There are coupons were you can use like 20% or 30% but they’re very rare and you barely get them via email. Customer service absolutely stinks, you don’t even get a good morning or a hello they just stare at you for me to make the next move. Anyways like I said before I will never ever come here again ever

They lost a 100 dollar shirt I brought to have dry cleaned. They asked me to come next day and they still couldn’t find it. A month later still no shirt to be found. Never going here again. Plus the price is super pricey and doesn’t make sense.

If I could pick a «zero» I would! I brought my daughters dress in to be altered for my wedding that was happening in 6 days. They assured me it would be ready on Tuesday (dropped it off on Thursday) I went to pick it up and not only was it not done, it hadn’t been started! I asked why had they not at least called me, the reply was, «our tailor is ill and we called everyone else» WHAT!!! I was then promised that it would be done the following day. When I looked at the dress they had CUT and ATTACHED the sash (which cost $ 125 on its own!). I can’t begin to explain how upset I was, not to mention my daughters disappointment. The best thing I could say about them is that they didn’t charge me in the end.

I was delighted to find out that they offer same day service at reasonable prices. My regular cleaners have limited hours and don’t offer same day service. My shirts were washed and pressed within hours.

Way overpriced compared to every other cleaner within a 5 mile radius. I almost fell over when they told me their per item dry cleaning charge. I’ve only used them once and don’t plan on going back. There are so many other options that do a qualify job for a much more reasonable price.

I use dry cleaners all the time because of my work. I took my jacket there and asked for the cost. When I went back I got a totally higher price and many excuses to follow. I know what it costs for dry cleaning my jacket but this place stiffed me and were dishonest. When I told then about the initialy quoted price they jist shrugged me off.

This is my first time writing a review on Unilocal,and with good reason.
I dropped off 1 coat and 1 dress there on Tuesday, May 21. I went in on Monday (May 27) to get my belongings [they were supposed to be «ready» the Friday before, but I didn’t have time until Monday to pick them up].
When I went in on Monday, the woman working at the counter gave me the coat. She said that the dress «needed more time». While I found that odd (should’ve trusted my instincts), I said «ok» and agreed to pick it up Friday. I literally want to ram my head into the nearest wall for being so naïve.
So here we are. It’s Friday. I walk in and ask for the dress. They said:
1. «it’s not here»
AND/​OR
2. «the colors ran together»
Their responses switched off between it being lost, damaged or it being «not here right now».
It’s really a VERY simple question I was asking: Is it HERE? Or is it NOT HERE?
Once the excuses ran out, all I got were shrugs and smiles. I thought I was in the twilight zone.
After asking to speak with the absent manager, they tried contacting him — he wasn’t picking up his phone. I asked for his direct # and they gave me his business card… and the number… was to Fazio Cleaners…
I left, sat in my car, called the store — and asked for the manager’s number (since asking in person doesn’t work). Patty answered the phone and said that she wasn’t sure if she could «give me that information» and put me on hold for 5 minutes until I hung up and called again. A different girl answered and [thankfully] gave me his phone number.
He told me that they had stained my dress and needed time to repair it and that it will be done by 3:30 tomorrow. I believe none of it. And quite frankly, they can keep the dress.
At the end of the day, none of this is about a dress. It’s about principle.
This establishment is devoid of all ethics and responsibility to their customers.
All of this time/​energy/​money being wasted because THEY CAN’T DO THEIR JOBS?! RIDICULOUS. I’m not one to complain, but this is one of the most outrageous situations I’ve ever had to deal with.
There are no redeeming qualities about this place. Nothing. Had they handled the situation professionally and answered my questions, I would not be writing this review. Accidents happen — I understand that. But these people are actually doing MORE harm by concealing the truth (which is???) about my dress.
Paying customers should not have to suffer because of THEIR irresponsibility.
Please, stay away from them. They don’t deserve your business.

Everyone there has such a strong accent, I cannot understand them. I had a problem with the dry cleaning, I left 2 messages and no be returned my call. Not going back

Just moved to the area and this was my first time at Fazio. They did a good job but even with the coupon the prices were extreme. $ 22.50 for a pair of lined pants. I will not be returning.

Coupons? Seriously I can understand a special coupon here and there but it’s like a membership to get a decent price. I always have to bring it the day of, and if I don’t I can bring during pick up but the coupon is only half as good. Piece o Crap cleaners. overpriced, staff, well theres not to much to say there, but they will defend their prices. Go somewhere else.

Fazios is simply the best for my dress shirts. They do not over starch and kill the life of a shirt. They rarely break a button but if they do it is repaired the next visit. I have moved away from this store but still bring my shirts here. I have been a customer for over 20 years.
I think the negatives they get are from people who love to attack. «So LA». They probably drive while holding their cell phone and cut you off.
This place is the benchmark of dry cleaners. They have never lost anything and are always pleasant to deal with

Outrageously overpriced and inconsistent. They even overcharged and argued about it. Stay away if possible!

We went to them for over three years, but in the last ten months they have REALLY gone downhill. They don’t even clean the clothes anymore, they are just pressing them and giving them back dirty-​GROSS!