Wells Fargo Bank

I decided to open a Wells Fargo checking account after cashing a check at a tellers window. I was surprised when I given an immediate temp debit card ~ the permanent card arrived 3 days later. The branch is conveniently located; ample parking, with easy ATM access or inside service. The bank is pleasant and comfortable to do business. No monthly fee checking account if the debit card is used 10 times during the month. I use my debit card for everything, so this works great for me. Everybody is very helpful, the lines move quickly. I should have come here years ago.

Came a little before 5pm on a Thursday.
Left my debit card in a ATM last night and needed a quick replacement.
Within 30 second of stepping into the establishment I was treated and promptly ask how they could assist me.
I explained my dilemma to the representative and she direct me to the next available customer service representative.
My customer service representative Marcos, was extremely pleasant and efficient. He got me my new temporary debit card quickly and ordered me a new replacement card.
Overall great customer service and very clean and pleasing interior décor.

I have had recent problems with fraud that continue to alter the way I view this bank. I have been hit with fraud about 6 times and have had extreme difficulty being notified in a timely manner. It is safe to say I am fed up with wellsfargo and the clear lack of protection and initiative to protect me and my account. However, I did go into this particular branch to get a temporary card and an associate by the name of Chris Medina helped me. Chris was very helpful and understanding to my frustration, he was honest, and knowledgable. Chris was able to help me out in that moment more than any other employee in my whole experience of being at wellsfargo. So Chris gets 5stars, wellsfafgo not so much.

This branch is my favorite bank. The bankers are very nice. You never wait more than few minutes. There is always some one to assist you as soon as you walk to the bank. Great customer service. very organized.

Oh yea! Very nice branch! I don’t bank here but came to cash a check. The tellers and greeter were so nice! The greeter actually just greets you and has awesome energy. Not too invasive with personal questions as to why your there. Just there to greet and guide you if you need it. I have my credit union but if I were to be in need of a bank, I would def consider this branch!

I am a long time customer and this is the best branch ever, you feel like celebrity, you have multiple lobby greeting managers and they direct you to an open teller window .
My personal banker Daniel is amazing and very professional and courteous. The operations manager Sherri at the teller line goes out of her way to all my needs .
This is the branch to go to if you really want to be treated well .
5 stars is very deserving.

This is a wonderful Wells Fargo! The atmosphere is nice and welcoming and the bankers really assist you with what you need. If you want great customer service and satisfaction with a bank then you should come check this one out

If there is an option I would give zero stars. Horrible customer service and I lost 30 $ because of checking account being blocked for no reason. Some technical or manual error. They did not have an answer and kept on pushing my reimbursement so that I got frustrated and closed the account.

This is the best Wells Fargo branch I have been to… The customer service is really good and the staff is friendly… the fastest quickest Wells Fargo in a busy neighborhood

Thinking this branch would have to be better than the one on Ventura Blvd near Whole Foods (see my review), I went in to open a teen account for my son. The banker could not have been nicer! What a sweetheart. Unfortunately, I spent forty five minutes with her only to discover later that she had opened the account wrong and I’d need to return the next day to do it all over again. Sigh.
There was all kinds of confusion subsequently: two accounts with the same names, one valid, the other invalid. I received mail requesting my son’s foreign status, despite his having been born in the US. I don’t know what kind of account she opened for him, but it obviously wasn’t correct. Still, she was nice as could be.
Last week, I entered this bank to order foreign currency, which according to their website is something they do. And guess what? They ordered the WRONG foreign currency (which I predicted). I ordered it clearly, in perfect English, but the teller doesn’t know the difference between Taiwan and Thailand. Fortunately I gave myself extra time, knowing that they couldn’t possibly do it correctly the first time.
This morning, a very nice, helpful manager named Jeannette phoned and apologized, and ordered the currency I actually requested in the first place.
This is a good bank to go to if you want to talk to some friendly, nice people. If you want to accomplish some banking, find somewhere else. I’m still looking.

Reached out to the bank again for them to take off the wrong fees… Veronica the branch manager is never available or too good to talk to her customers… another guy tells me that there’s nothing they can do since the merchant services is technically a different company… I AM DOING BUSINESS WITH WELLS FARGO, IT’S NOT MY PROBLEM IF YOU FARM OUT YOUR SERVICES… STOP HIDING BEHIND ALL THESE EXCUSES AND TAKE CARE OF YOUR CUSTOMERS…
I wish I had never started business with WELLS FARGO… I have switched banks and very happy now…
Hope you’re smarter than me and will never step inside this branch.

I try to avoid banks as much as possible but if all my banking experiences were similar to all my trips to this bank, I’d feel differently. This is my favorite branch in the world. I’m always greeted by a friendly associate and the wait times are very short. Tellers are friendly and competent and it is always a pleasant experience for me.

They have good customer service because they have to, I just don’t like wells fargo at all… I feel like something always went wrong with them. One time I went into my account and $ 2000 was put into my account on accident because they put the wrong deposit number in. Then they asked me for it back. Well don’t make those mistakes, no other bank would of asked for it back they would have fired the person responsible for it. They made me come in and do this report on the phone as well. So annoying. I love chase!

Most banks that I’ve been to are cold and unwelcoming. Here at the Wells Fargo in Woodland Hills, it’s obvioius that they take extra effort to create a friendly environment. Right when you walk in, someone greets you and the lines are usually short. Once you get to a teller, they are always courteous and helpful.
Usually, a trip inside the bank feels like a chore but going to this specific branch is always a pleasant experience.

They are swell .Had a great time and business handled properly

Wow! Horrible service…

The little lady and I bank here, what can I say, it’s a fricken bank. Good customer service, they charge you all they can for services that should be free, interest is crap on your savings. How else are the top execs going to get that 3 million dollar bonus?

This bank is only good for simple transactions (like depositing, withdrawal and safety deposit box) anything more than this its a disaster. I do like the staff but, level of knowledge and empowerment is varying.

I opened an account at this branch and was very pleased at the customer service and professional environment.
The young lady that assisted me was very pleasant and helpful and even asked me if I wanted something to drink.
I don’t really like going to the bank too much as it is normally a waste of time or a bad experience but I was pleasantly surprised that this particular branch was very well put together.

I never got a call back from our banker. She had taken our number down and said she would follow up to make sure our new checks got to us okay. For her service, I’d give her 1 star.
Why do I still give them 2 stars? Well today, my mom and I had to come in because money was transferred from our checking account to our savings account… and neither of us had authorized the transfer. Randy was nice and helped us by giving us temporary checks for the new account and assuring us that the new checks would arrive no later than Wednesday. We’ll see about that.