The Millennium Woodland Hills

I couldn’t agree more with the one star reviews. Our lease is up in 2 months and we can’t wait to get out of here.
Management doesn’t care, and no urgency at all what so ever. Our elevator closest to our unit has been broken for over a month in a half, and we have a newborn. so imagine all the things we have to pull around to get to another elevator. So inconvenient. Our window is separating from the dry wall to the point of where the window shakes, and guess how they «fix it»? They patch it with dry wall… It took them ONE month to bring someone in. We believe it’s foundation issues, but they disagree… So if you’re moving in check the top of your window and wall. Our first month here we had a bug infestation of ants and spiders. Couple months ago we saw dead cockroaches in the hall way. Please tell me how are the cockroaches in a brand new building? I heard from a few residents, the plumping/​pipes in their apartment over flood their units… And a neighbor down has mold to his knees. There are very sketchy residents in this building too. There’s always police in the front. My unit also has so much dust, our cleaning lady cleans and dusts everything, an hour later there’s dust again
Long story short, if you can afford high rent, then don’t come here it’s not worth the extra money. Everything here was obviously rushed when it was built, that’s why everything is falling apart. They also changed the name of this building and got all new property management … I think that should say enough..

EDIT: I’m going to up the complex 2 stars for improving over the last couple months. The manager Rainier is amazing, but the rest of the staff can be a bit unmotivated…
Sad to say, I’m in total agreement with how horrific this complex is run. Which is sad because the location and units inside are actually pretty decent. I’m a new tenant, and was shocked how extreme the difference in staff was when I signed up (with Millennium) vs now with Motif.
The office staff never answer their phones and never call you back, and when you go to the office, they’re sitting around joking and being unprofessional. You’re in the office yet no one is capable of answering a phone? When you call, it goes to an outside call service center most of the time…
I had water leaking up through the floor boards in my kitchen, so much so that my carpet was covered with water and pooling in the middle of the kitchen. I called three times to get maintenance to fix right away and never got a response. It was eventually fixed, but drywall pieces were spread all over my kitchen floor.
The hallway carpets look disgusting and smell like a mixture of rotten garbage and dog shit. As soon as my lease is up, I’m moving across the street to Bella Vista.

Cannot wait to get out of here! RUN, DON’T WALK! In the last month this complex has turned into a complete and total MESS. The Millennium was decent, Motif is a sick joke. Management is absolutely zero help and do not care at all about any concerns of the residents. It’s such a shame because the units are so great — we really love our apartment but the community is a nightmare! And you can’t escape the nightmare by being in your apartment either. There is still a man that screams profanities every single night that management (and after hours security!) has done nothing about… we can’t even sleep in our apartment without wax ear plugs. Save your money and rent a *real* luxury apartment! Unfortunately this complex is anything but.

Motif, Millennium, Hell on Earth… Whatever you want to call it.
In just one month’s time (since Greystar started managing) this place has gone downhill.
Cleaning and Maintenance crew is pretty much non-​existent.
The management team is clueless! They pretty much just twiddle their thumbs for eight hours everyday in the leasing office. They don’t have any real answers or solutions to the problems.
Parking is in the process of being reassigned. I can only imagine what craziness they will come up with.
Irresponsible pet parents. Dog sh*t EVERYWHERE.
Total rip off! Don’t make these people any richer.

This review is in two parts because, yes, it is that bad!
We moved here April of 2015. We were excited about this new community. We emailed our interest in this community for the top floor, 3 bedroom Sept. 2014 before it was finished being built. We were not able to get a top floor, because so many people before us put in request. (Not sure if this was true, hmmmm) but we were reassured about their policies as far as noise and smoke. So we moved in on a lower floor and it’s been HELL ever since the very first night we moved here.
We didn’t unpack until mid July 2015 because we were convinced we were going to break the lease and move. The neighbors above us were really loud. A couple going through domestic problems so we heard the fighting and arguing and constant walking throughout the night. We complained to management and they said they would talk to them, but that didn’t change anything. We couldn’t sleep many nights because of these people. So we decided to move and told management. They said they had another unit that was just finished being built that we could move into mid July. When it was ready we looked at the unit. It was definitely not up to the standards of the one we were living in. The paint job was rushed, the new appliances had dents, the trimmings on the tub and walls were messy, the unit was suppose to have the high tech stuff from the brochures but none was installed. We filled out the inspection form and it had at least 30 things that needed fixing. The new unit would have no neighbors on top, but it would be a less quality unit for more money. We were not happy. We told the management and they said they would fix it by our transfer date a week later. We were still unpacked from moving in April. We called a moving company and booked them for the transfer. We changed over our DWP and changed our Gas. A week later we go to get the keys to move into the new unit and nothing was done. Nothing was fixed. Not even the paint job. By this time, I was so stressed and tired from living out of boxes for three months, We said F_​_​_​it. We decided to stay until the lease end.
The management, after feeing bad for us, then told us that the upstairs neighbors were leaving after being there for just 5 months themselves. Thank God. Finally we could have peace. We could have moved upstairs but we had just unpacked and were tired. After all, it was no way they could possibly rent to another tenant that was worse then the ones that we had. WRONG.
Oct. 31, 2015. I remember this date because the idiots upstairs decided to move in at 1 AM until 7 AM. The noise was endless. We called security and that did nothing. We decided to give the new tenants the benefit of the doubt. Maybe it would just be one night and at the most a week for them to get settled. The noise was every night until mid December that these people above us stayed up and partied. We sent emails to management and called security at least 4 times a week. They were up every night until 7 AM or 8 AM, partying, talking, stomping, running, and banging. I personally went to talk to management and they said the tenants were international and on a different time zone. WTF! So after all the problems we had, the managements inconsiderate a_​_​decided to rent the top floor to people that are on a different time zone. EVERY NIGHT!!! We didn’t sleep for two months. Management said it was nothing they could do for us and we had to call security. We did this but the above tenants didn’t listen to security. Security said that they had never seen anyone as loud as these people and could here them down the long hallway every time they had to go to their door. This is security talking. He then said that we must resort to calling the police from now on because they couldn’t do anything. It was Christmas by now and we were leaving town, so we decided to call the police after got back from vacation, which was needed from all the stress. We had more peace in Vegas then in our own home. After vacation, we didn’t hear anyone above us for a long time. It was a nice break, at least a month. But they have recently returned and are a little better at night but still stomp constantly and continuously for hours above our head. And no it’s not the structure of the building. And no it’s not them walking normal. These people are actually stomping, running, and hopping back and forth for hours like they are on some type of high-​energy drug. We had friends come over to our place just to verify we were not crazy or being irrational about the noise. They couldn’t believe we lived like this for so long and pay the amount of rent we do. They said our living circumstances were horrible. So this confirms that we are not over exaggerating.

2^nd part of the earlier review.
SMOKING: Why did we sign a contract for no smoking and people still smoke. This was one of the incentives of moving here. Environmental friendly, they said. No smoke, they said. All that bullsh_​t that got us to move in here. It has gotten worse since the new management took over as far as smoking. People don’t care now. You walk down the hallway and it is unbearable smells of smoke and weed. I can’t sit on my balcony because the neighbor below us smokes. I told the old management and they said it was nothing they could do unless I had evidence. Evidence? Really. How about you come to my apartment and smell it yourself. I can’t open a window because the smoke fills my whole apartment. $ 3000 a month to not be able to sleep, sit on our balcony, or open a window. And he knows he is in the wrong, because when I go on the balcony and he is smoking below me, he slithers in a corner to not be seen or get caught.
FECES: Dog feces speared on the carpets and concrete outside the elevators and doors. It’s horrible. The grounds look a mess. I mean all you have to do is power wash the grounds. This was a problem with the old and now the new managements. It’s also a health hazard.
PARKING STRUCTURE: Can I drive up the parking structure without an idiot on my rear bumper. I’m trying to be cautious of pedestrians and children and it’s always an idiot racing up and down the parking structure and driving so close to the back of my car, if I stop, they would hit me. It’s dangerous and an accident waiting to happen.
RESIDENTS: Some are great. Most are not. Rude, disrespectful, neglectful, pompous, thinking that the world should kiss their ass. These are the tenants here. They just let anyone up in here. I know you don’t know what you are getting when you rent to a person. But there are clues when you meet a person. Like if the potential tenant smokes outside the leasing office, maybe you should reaffirm that it’s a no smoking community.
Also, I was standing outside next to the leasing office one day and a big pumpkin flew from the parking structure. Yes. You read correctly. A tenant or a tenant’s guest decided to throw their pumpkin from the parking structure and watch it land on the ground for cars to have to avoid. These are the type of people living here.
APARTMENT: The inside of the apartments are wonderful. I actually love my apartment. Unfortunately, the community sucks and the people make it a horrible experience. I must say that there were suppose to be window screens on two of the bedrooms and they don’t have them. I can’t open the window to get fresh air because a bird might fly inside or some insects. But it doesn’t matter because if I did open it, smoke from my downstairs neighbor would come inside.
MANAGEMENT: The new management is ridiculous. I called two weeks ago for a simple service request. Change the refrigerator filter. I actually talked to a person in the office. I haven’t heard from anyone. I called three times and it goes straight to voice mail. They could at least gave us the filter to change ourselves. I guess we could have bought one by now, but I refuse to put any more money in this place.
OVERALL: DON’T MOVE HERE. I write this to save the next person. I wish I had Unilocal reviews to look at for this building. But it was a new building. With so much potential if it would have been managed correctly. It’s hard to find apartments as nice as these, but all the other stuff you will go through is not worth the stress, money, or time.

The Motif! No longer The Millennuim… Name has been changed. I been living here for about a year now. It’s the newest luxury apartment building in Woodland Hills. I love my 3 bedroom apartment. Very spacious with high ceilings. Stackable washer & dryer inside the unit. Very spacious closets, master has a walk in & the bathrooms have amazing large size bath tubs. Amazing amenities & a great gym & business center. Two club houses with nice size pools. Management goes above & beyond to help the residents especially Ranier, he’s always following through with any issues or concerns which makes everything run smoothly for us residents. I’m a happy resident at The Motif!

**Now «MOTIF» Apartments**
See those beautiful hills off in the distance??? Run. Run to the hills as fast as you can and whatever you do, don’t stop at Motif/​Millennium!
I hate to give terrible reviews about restaurants, because we all know it’s hard to run a business, especially in the food industry. But alas, this is not a restaurant, it’s an apartment complex that people live in and make a home (and an expensive one at that) so I have no problem divulging ALL.
— No vetting process with new tenants. When this place was new the staff was overly eager to get tenants and fill the space. So much so, that they would rent to pretty much anyone. In some apartments there are 5 – 6 college students living in one apartments, and everyone is surprised that the parking is out of control. Not to mention that since we’ve moved here and since new management (Greystar) has taken over, the police presence has increased. Never a good sign.
— Careless Pet Owners. We consistently find dog poo in the halls and walkways. And someone continues to allow their dog to pee right on the corner of the elevator. So much so, it’s stained the concrete. There are a couple of designated areas for dog runs, but some people are too lazy to take their pets. People also just leave their Unilocaling (pardon the pun) dogs out on their tiny balconies to bark for H O U R S. The lease also stated that certain aggressive dog breeds aren’t allowed in the apartments and since we’ve moved in we’ve seen at least 2 LARGE pit bulls and a few other large (aggressive) breeds. One of the reasons we moved from our last place was we had a traumatic incident with a pit bull, so now when we have to pass one in our hallways it’s very disconcerting.
— Dirty Grounds. Since we’ve been here, I’ve never seen the carpets cleaned or the common walkways cleaned. The hallways smell like a mixture of weed, cigarette smoke (keep in mind this is a «non-​smoking» facility) and old gym locker. The main office looks and smells lovely, but take a walk into the living areas and things are very different.
— Trash. Okay they have a trash «valet» service (for a mandatory extra fee) where you can put a trash can outside of your apartment to be picked up each night. Great idea right? Sure, as long as the residents don’t leave nasty, smelly trash bags out in the halls. But they do. Even after getting notices, people just ignore them and leave their dirty cans in the hallway 24′/7. We had someone from the medical field visit us recently and they saw all the open garbage cans in the hallway with trash in them, and he encouraged us to call the health dept immediately because of the health hazard it causes.
— Why have elevators? The elevators are constantly breaking down. I called and complained because one of them has been broken for over 2 weeks now and the response I got was «we have a quote in and it should be fixed soon — be patient.» I bet if my rent was 3 weeks late, management wouldn’t be so «patient» now would they?
— Opera anyone? Yes we have an opera singer as a neighbor who appears to think she’s auditioning for La Traviata, with no care that there are neighbors and this is an apartment complex with VERY thin walls, not a music studio.
— Security is almost non-​existent. There are security guys walking around casually but they are basically useless. People shove paper in the door jams to keep the security doors from locking and nothing is done about it. I feel safer by the minute. Like I said, police presence is increasing.
We pay a pretty penny to live here — more than most complexes in the area. This place could have been promising with the right management, maintenance and attention. It’s sadly going downhill at an alarming rate and everyone is jumping ship and cutting out of their leases.
However, once you’re in your apartment the interiors are modern, with new appliances and high ceilings — overall the inside of the apts are very nice. We realize new management has just taken over the place and it’s hard to undo the damage that’s been done, but we’re still paying a premium rate to live here in the interim while all the road bumps get sorted out (if they will ever get sorted out).

Things used to be great, but since new management a few weeks ago this place is terrible! The old staff made it a point to know everyone by name and the new folks don’t even introduce themselves. I have made the same maintenance request three times, they say someone will do it «right now»… and it still hasn’t been done. The brand new washer has ruined several pieces of clothing. People drive so quickly up and down the parking garage that it is dangerous. I planned on staying for longer than the one year but if things don’t change I will be moving out before my lease expires!

I was looking forward to writing a better review than the initial one. For a while, it seemed like things were improving but unfortunately they haven’t. I’ve lived in the complex for almost a year and I’m counting down to the end of my lease term in a few months so I can RUN the hell out of what I can now comfortably call a dump.
Since my last review, call boxes have been placed on each level for easier access for guests and deliveries, yay! Let’s not celebrate so fast tho. For a property less than a year old, there are already too many structural problems. Heating and cooling systems are constantly out across the board, there are roofs/​ceilings and wall leaks from the recent rain on all floors — one can only expect this to get worse with the current weather forecast for more rain. The newer elevators are deathtraps, a quick look behind the scenes is confirmation of this. The elevators either break or are constantly shut off to avoid mishaps. If you still plan on living here, ask that someone points out the newer elevators and make sure you avoid them completely!
It is currently under new management and they appear OVERWORKED. The outgoing team apparently made several promises or oral agreements that were not documented. This has created a lot of problems as they are not being honored by the new team. Bait and switch, maybe? Since the departure of the the old management company, I’ve spoken to several residents who have broken their leases and prematurely moved out. The old management crew left abruptly and gave no heads up to residents so that outstanding issues and concerns could be addressed. There is currently NO hired maintenance staff on the premises. It appears that maintenance work are contracted out on a per diem basis and it’s clearly evident in the poor response time and quality of work. The hallways and garages are untidy and requests to management to cure the problems have gone unanswered although promises were made. Communication is really horrible.
Another thing is that the previous management was more interested in higher occupancy rates that the vetting process was quite lax. The apartment complex prides itself on being a nonsmoking community with stiff penalties including eviction for such violation. However, the constant smell of cigarette smoke, cigarette butts on the hallway floors and strong smell of marijuana smoke at all times of the day is indicative of just how well such rules are enforced. I would personally avoid renting any apartments facing the pool as those can be extremely loud in the summertime or with nicer weather. If you appreciate the loud party scene, you’d definitely have a blast. It gets louder with the poor insulation provided. The security and courtesy officers are of no use, they are always on short strolls through the premises. I’ve been here since they were hired and trust me, they are very useless. You are also guaranteed to see dog excrement in the elevator, hallways and parking structure. Floors stay littered for days at times. The floor I currently stay on has not been vacuumed since the new management team took over, and it’s been almost 3 weeks. The carefree attitude across the community is more alarming than not. The place is a zoo!
I’ve read other reviews about Greystar properties and they have a pretty poor reputation for customer service as their focus is mainly revenue driven. I haven’t rented from them in the past but the current skimming nature doesn’t allow for much of a defense on their part. If I had any idea Greystar would be taking over, I would have never rented in the first place. This isn’t to say Dinerstein/​The Millennium are saints but they did a better job, well maybe for obvious reasons.
With all that said, don’t be fooled as the pretty exteriors isn’t a reliable indication of what to expect on the inside. Before you rent, complete a Unilocal search of any former Millennium properties and it’ll all come together. As a matter of fact, go the extra mile and look up Greystar. There is better value for the cost in the neighborhood. All that glitters is DEFINITELY NOT gold!

I was really excited to move to these apartments because when you first go and visit the apartment everyone nice and the community looks great until you actually move in and then the truth comes out. Where to begin I moved in at the end of June let’s start with how the elevator always seems to be broke and it take the maintenance forever to fix it and it’s a huge inconvenience because the complex is so huge. Another issue is how the security guards are never guarding anything I have seen people smoking with its suppose to be a non smoking complex and I feel they don’t do their jobs has fair has protecting the apartments. I have had bad experience with the managers brooke Ashley and and the miscommunication from the day I moved in it was unclear that I wanted to move on early because Jon told me it was fine to do so. The Jon have been very helpful and now we are going through a new set of mangers I hope it’s for the best or it could turn out to be the worst since it is a new complex I know there was going to be issue but for the cost of living here to have so much issue Iam very unhappy about.

I have lived here since October 2015 and I say I plan to stay here for a long time. So far, my experience has been great, especially compared to other communities I’ve lived in. The units are really nice and the amenities are great. Rainier is wonderful and is always willing to help out. Compared to the other communities in the area, this one really shines for the price. Some of my favorite things about this complex: valet trash service, huge walk in closets, and relatively quiet neighbors.
Why not 5 stars? Well, unfortunately, there are some issues with other residents. Although this is a non-​smoking community, I smell weed in the halls on a daily basis and I constantly see people vaping. Also, many people don’t follow the valet trash rules and just leave their trash out in the hall which starts to smell. There’s also a resident who lets their dog urinate right in front of the door going to and from the parking garage on the third floor (per management, they are attempting to address this).
There are also some growing pains, but since it is a new complex it can be expected. For example, two of the elevators have not been working for the past week or so. A few of the TV’s in the aqua lounge were not working when I rented out the space for a viewing party. Lastly, there seems to be an issue with the fire alarms. My alarm has gone off at 12 AM, 1 AM and a few other times during the day (it is the whole building, not just me).
Despite the issues, I really would recommend this place! I have never felt so at home. Great units!!!

I just moved in a few days ago so I can’t give too much about living in the new space but wanted to post a review for the people at the office.
Jon Rainer is our lead agent for us moving in and he has been nothing but super helpful. He helps out when he doesn’t have time, really nice and very detailed about everything. They worked with our move in date which was a big deal to us and upfront about if there are any issues or anything. He’s very awesome to work with and one of the main reasons were moving into these apartments because of the leasing agents aren’t nice and on top of things then it’s a huge turn off to want to move in. He always gets back to us very quickly and when he can’t then Brooklyn always takes care of us. Also very sweet and tries to get our issues resolved ASAP. Always nice and never had attitude unlike some other places I have lived at.
We also had the pleasure of working with the management with Jon and Ashley. I can always stop by to ask questions and because of my situation with having two roommates and different schedules Ashley had no problem with giving another tour for my roommate. They remember who you are and apart of the community. They also always have snacks and chocolate haha. So if you have a sweet tooth stop by ;-)
Because of this team I look forward to living here. So far no mean attitudes, no rude behavior and always willing to help out and I’m a handful with all my questions and concerns and so far very happy with how they take care of things and so nice to us. Thank you to the team for being really awesome.

We love our unit and it is a gorgeous community. However, it is either due to growing pains of a new complex or lack of proactive office management that has caused concerns around the behavior of residents here and the ongoing community upkeep (non maintenance related) concerns related to that behavior that continue to worsen despite claims that effort is existent. Safety from external population is not necessarily a concern — but internal population has been. Unfortunate; hope it gets better. The complex needs to figure out whether they will be a complex that sets high expectations for its residents and attracts those who desire to be in a «smooth» community, or a complex that allows more freedom and flexibility and attracts those who don’t mind a «bumpy» community.

My family and I moved in about three weeks ago. Rainier Jamir, a leasing agent, made our move a breeze. He is efficient, friendly, funny, knowledgable, and professional. He goes the extra mile to make residents happy. The staff is also friendly, helpful, and make the community here at The Millennium wonderful. My family and I are happy and enjoy living here!

Great ambience. Perfect location. Great neighbors and neighborhoods. Beautiful layout apartments with modern facilities. Huge parking lot.
Friendly staff specially Jon Rainier Jamir who has been super helpful from the beginning.

My family and I are so happy here at Millennium Woodland Hills. The complex is in a great location, amenities are outstanding, the staff is so helpful and friendly, and the list is endless. If you take a tour you will experience how great the apartment is for yourself. Jon Rainer will meet you at the door and help you with all of your needs. Again the staff is just terrific… each and every person you meet. Thank you Millennium for providing a beautiful complex and excellent customer service.

This was a long distance move so it was painful to begin with. The staff at The Millineum made the move-​in process nice and easy. The only downside is you cannot get the moving truck close to the building, so you have to bring your items through the parking garage. Resdents in the new construction area may not have to deal with that as much.
This place is great! Thr residents and staff are amazing, and the amenities are abundant
A perfect home in a perfect place. No issues as of yet.

Happy to join the Millennium Family! Can’t wait see enjoy all the great things they have to offer. Also, enjoying the wonderful time around the area and its people. Please see Jon Rainer he will certainly take good care of you with his top notch customer service and he is very knowledgeable about the leasing information! This is our first move and he made it seamless! Also, the management team is friendly and it feels like home! Thank you Jon and Millennium team!

Great apartment for working professionals. So far, most of the experience has been great.