Pacific Sales Kitchen, Bath & Electronics

we spent $ 12 000+ here and were very happy with their salespeople and service. Each salesperson we spoke to from hoods to wine fridge to plumbing knew a great deal about the products and did not try to upsell me on anything. We got our products just as they promised and will definitely return here for more appliances in the future.

Aweful service. NO ONE want to leave their little stations to show you where things are. And when you get there, the display looks a tornado went through there. Everything I was going to buy was left in the basket and I left. Upon leaving, I was stared down by three people at the exit as if I was trying to steal something. NEVER GOING BACK.

Thanks for your canned response Fey. Here’s the problem with your warranty company. They took a week to send somebody out, and after they did, it took a week for us to get a response from the tech and warranty company… their response…“the warranty company will not cover the tech’s estimate”? I didn’t bring in my own tech, they said I had to use theirs, and they have such shaky business relationships that they can’t even come to an agreement with their own internal techs? Now I’m still waiting for a tech to come out, and meanwhile, I’m without a dishwasher with a household of 6 people. It’s been 3 weeks, and no fixed dishwasher on the horizon. TO ALL CUSTOMERS OF PACIFIC SALES, IF YOU DO HAVE TO BUY THEIR CRAPPY PRODUCTS, IT IS NO USE BUYING THE CRAPPY WARRANTY, BECAUSE THE THIRD PARTY WARRANTY COMPANY WILL TRY THEIR HARDEST NOT TO COVER YOUR REPAIR. MOST OF THE POLICY PREMIUM GOES TO THE SALESMAN, SO DON’T WASTE YOUR MONEY!!!

This was a pretty ridiculous experience. We just needed a new shower head. I was already concerned when we had to take a number and wait 10min just to ask a question. It was finally our turn and the guy was extremely helpful, but every time he needed to look something up, even something simple like the price, he’d type on the keyboard for a good minute before he could get an answer. This explained the long wait time, I figured.
Then we were ready to buy it, figuring he could just ring us up and we’d be done. No, that’s not his department. We had to go wait in ANOTHER long line for the privilege of paying for it. After five minutes in line, it was finally our turn, only to be treated to lots more type, type, typing. We were losing patience, but we waited for a long time for him to eventually stop typing. What, do they need to fill out forms in triplicate just to ring someone up? You ring the thing up, ask for payment, and we leave. Is it really that complicated?
Then things got really precious. He asked for our phone number and address. We figured this was for some bullshit mailing list in which we had no interest. We said no thank you, and he said they could not ring us up without a phone number and address. We asked why, and they said they need it in order to look up the price. WHAT ON EARTH does our address and phone number have to do with the price?! We asked, but he couldn’t explain. Besides, we already had the price (that’s what the sales staff did for us earlier). He just said that’s how the system works. By this time, we were pissed. We finally just gave him the information. Later we regretted not just giving a fake number and address.

I WISH I COULD GIVE THIS STORE AND COMPANY 0 STARS!!! I purchased nearly $ 5000 worth of appliances from them. They were to deliver them today. They failed to deliver one of my items– a $ 1000 stove. When I called customer service they basically called me a liar and thief! I am filing a lawsuit tomorrow at the small claims court and I just did an Amex charge back. I will NEVER purchase anything from the AWFUL company again!!!

Why I think this company won’t last:
I am beginning the process of remodeling my bath. I know that I need to choose my fixtures and replumb to accommodate them. I walked in and LILLY LAL told me that she was going to lunch but would try to accommodate me. She looked at my picture and told me to see the plumber first, telling me to leave. I left. I looked at that picture for days and knew that she was wrong. I went back. Unfortunately, she was the person who was available. There were 7 employees in the store talking to each other and not one, including Lilly approached me. When I approached her, she helpfully told me that she didn’t offer to help me because she just go out of the bathroom. TMI. I seem to catch her at inopportune moments. I was firm and directive with her and, surprise surprise, she tried to help me. To do what I wanted, she had to choose each fixture separately taking a whopping 20 minutes of her time. This is why she told me to leave the first time to leave: if it’s not easy she isn’t interested. She misspoke several times and when I called her out to clarify she chose condescention instead. I left and told her the she was making it impossible to spend money with her. She told me not to worry, she had all the business she needed. I called the company to speak with a manager and after 15 minutes on hold I got a call center and they transferred me to the store. After holding 10 more minutes I gave up. I was prepared to spend over $ 1,000 today and they threw me out. I’m moving on. I can’t imagine how unhelpful they would be if I had a problem.

Worst customer service ever. Made my buy from the gm fernando. Never got calls back with updated ETA’s on delivery from him. Got hung up on from one of his employees. Finally range came in and got delivered. Range has a manufacturing defect and delivery/​install guys rude in a rush and did not care. Ended up never giving me all the documentation that should have come with the range and broke a low voltage led light on the side of my path way that they decided not to tell me about. Put in a call to fernando got a call back from some one else. Called again finally got to talk to fernando was told he would call me back in 10 – 15 minutes. Now 2 hours later I called other customer service to have to file claims still no call back from fernando. Was told he was the GM. If this is how their GM treats customers. Imagine his employees. Now waiting for a call back from Bryce the district Mgr. let’s see how long it takes to hear back from him.
On a second note my parents ordered a 8k fridge from them after I bought my range and delivery day came and they had the wrong fridge. When they called the store they where told opps sorry we sold the fridge that was supposed to go to you to someone else now it has to be special ordered and is going to take a few weeks to get. Oh my god what horrible customer service and care for customers.
Even the customer care team only gave excuses. Oh we are busy today you may not get a call back for 3 – 4 days. Since we are off tomorrow and Monday Tuesday is always just catch up so you most likely won’t hear from someone till Wednesday. If you guys are that swamps and have that much catch up to do you really have to look at your self as a company because something is majorly wrong.
Well got a call back from gm 2 hours after he was supposed to call me back. With more excuses. Still waiting to hear back from the district mgr. we will see if I ever get that call.

I went to Pacific Sales to get a simple flapper for my toilet. The plumbing guy tried to sell me the wrong one for my toilet. When I suggested he look up my account to see if I had purchased that part before, low & behold, the correct part number appeared! Then I was told they had to order the part. After 5 weeks, & calling numerous times, I had to go into the store to speak with someone & find out what was going on & why my calls were not being returned. I was told the parts had come in (although no one called me). However, they ordered the wrong part! I received a full refund, but I will NEVER go there for parts again. And, BTW, I found the same part, in stock, at Larry & Joe’s Plumbing, for $ 4 less than Pacific Sales was charging. (As an aside, I went there to look for a new BBQ grill & I found the same grill cheaper elsewhere, even with Pacific Sales contractor discount. I think this store is over-​rated & will not shop there again).

DONT PURCHASE THEIR WARRANTY!!! They contract A&E Factory Service for their Kitchenaid repairs and the experience was absolutely awful. Check out A&E Factory Service reviews and you’ll clearly see why you should buy the warranty through them. Majority one star reviews. You’ll wait weeks for repair, then an incompetent repair tech will come out, parts will be ordered (that will be ready in a couple days) & you’ll be waiting another couple weeks to repair. Horrible customer service.

I agree with the other reviewers who give this store one star for their poor customer service and delivery. I lost a day of work on Wednesday, July 15^th, when the store was supposed to have delivered my stove. The driver called me that day and stated that he could not find my address in his GPS. We finally discovered that he was looking for the address in Oceanside, although I live in Riverside. The delivery driver said that since he was in Oceanside, there was no way he was going to drive all the way to Riverside, then back to Oceanside. He said someone from Pacific Sales would be calling me to reschedule. Later that day, I got a call from a representative at Pacific Sales who apologized for the mix-​up. She rescheduled the stove to be delivered on Saturday, July18th. On Saturday, it was nearly noon when another representative from Pacific called to say that I was not on their delivery schedule at all and that the stove would not be delivered that day, either. I explained that I had already taken a day off of work for the stove to be delivered, and now they had wasted a good portion of my weekend. Did they have an evening delivery? Yes, the representative told me, they did, but «evening» was defined as «anything after 12:00 noon» Could they deliver after 5:00 pm, I asked. Possibly, the representative said, but they could not guarantee it. He said he would do his best to get me an evening delivery, but he couldn’t promise. So I lost another day of work today since the company doesn’t even try to accommodate the customer’s needs. At 10:07 am this morning, I received a call from the driver who said that he would be at my house within thirty minutes. Never mind that this time frame was not even within the company’s strange definition of «evening.» It was ninety minutes after this call before the driver reached my home. If you enjoy waiting hours on end for no service and your time is of absolutely no value to you, I highly recommend this company. Otherwise, stay clear.

Worst company to buy appliances from, service is horrible, Don’t buy from them, save yourself a lot of headache !!!

For many years we have purchase many items large and small (Sub-Zero’s to faucets) from Pacific Sales. We have found the prices to be fair and the customer service good. The sales personnel are very patient explaining different appliances, etc. The 3 stars are because of the delivery company. They are rude and seem to be confused as to the time of delivery and the correct address even though it is clearly stated on the invoice. I am told it is an independent company and Pacific Sales has no control over how they deliver. GET A NEW COMPANY TO DELIVER!!!

if they had a negative zero I would have chose that. I purchased a microwave from them a month ago which was defective. it would turn on all by itself which is a major fire hazard. i called Electrolux and they sent a repair company out to fix it and it still was not fixed. i went back to the store and spoke to store manager explaining what happened and he told me that there is absolutely nothing they can do. what kind of store sells a product that is defective and says that there is nothing they can do about it! Do Not Shop Here.
edit to previous review. this store does not honor their return or exchange policy. very unethical

Tony Topps is the best!
I had a crazy experience with home depot when they brought me a new dishwasher that was defective. I called Tony as he has helped me with other products in the past and he scheduled for me the same item for the the following day to be delivered. Home Depot told me December 18^th that’s right 18^th. Would be nearly a month since I ordered the original ones. One can only imagine how dry my hands would get from doing all the dishes.
Same price great service never again am I going any place otherwise Pacific Sales.

My general contractor recommended Pacific Sales so I decided to try them and I am happy I did. My sales person, Marty, was well informed and able to help me decide which washer and dryer would be the best choice. He did not high pressure me in any way. After I decided what I liked I went online and he price matched and even did better at online pricing than I did. So I got good service and a no hassle delivery the next day. I’m a fan of PS. In fact I am working on a whole house remodel and will buy all of my appliances from them.

Good selection, high prices, not the best customer service…
I wish there were more appliance places around other than Home Depot…

The customer service is rude. the front desk lady has a very bad attitude and when she ordered that my oven be delivered she forgot to order installation. Delayed delivery, they said it would come in 10 days and in three weeks we have partial delivery. They said they will install it today 9am-​2pm and it is 2:30pm and nothing
They delivered it and installation is going to be in 7 days. Why would delivery and installation be separate? The front desk lady forgot to add installation to the delivery.
YOU NEED TO GET YOUR OWN INSTALLATION TEAM. U NEED TO KEEP TRACK OF THINGS BETTER AND BE MORE ORGANIZED. PACIFIC SALES YOUR BUSINESS IS POS OPERATION AND YOU NEED TO IMPORVE.

I made the mistake of helping a friend with his new HDTV shopping, and then I got the urge to upgrade my Samsung 55 that I got from Pacific Sales in 2011. I’ve been very happy with the 55, but I decided to speak with Marty in their Woodland Hills store to see about a deal on a Samsung 65 or 75.
Marty has been working there forever, and I remember him from my last purchase. He is extremely knowledgeable about HDTV products. Although he couldn’t give me a discount on a new Samsung 65, I got a great deal on the BDI Avion cabinet for my audio/​video components.
Go see Marty in their Woodland Hills store. He will treat you right!

I bought Under Cabinet Hood. During my conversation with the sales person Guiermo I asked him specifically if we need any additional parts (power cable to be exact) to install it. He said NO. Well, guess what? WRONG ANSWER!!! We do need to buy power cable to install it. We also need to buy Transition Plate and Rectangular Starting Collar. Well, he didn’t say anything about these 2 optional items at all. When I called a week later to ask about it because we needed to install it, he said he never said that we didn’t need power cable or anything else. He also said that transitional plate is usually provided by the installer and asked me if we want him to install the hood for additional $ 75 – 100. I just couldn’t believe what I was hearing!!! He had a nerve to sell his business for 75 – 100 even though he previously told me that these parts can be bought at Home Depot for around $ 20.
Bottom line: Don’t go there. The sales people will never tell you the whole story. They only care to sell the item not to provide good and solid service.

On a whim I went into the Woodland Hills store to buy a new fridge & microwave. Usually I would spend some time researching and price comparing before a purchase, I should have done this.
The service was ok, I bought a stainless steel fridge and microwave, gave my necessary dimensions and was out the door.
Delivery called me a few days later and said they would be at my house in 1 hour, I was at work. My mother was at the house and I told them we would have to reschedule the delivery because I did not want my mom to deal with the large fridge. I was told the delivery was only the microwave only at this time so I agreed for them to drop it off. 1 hour later my mom calls and is stressed because they are dropping a refrigerator and microwave at the the front door.
That night I decided to look up pricing on the fridge to confirm that I did not over pay. I found quickly that I had over payed by $ 170. I called the store and was told they would credit back my account the $$$. Now two weeks later & 3 phone calls they have not responded.
Do Not Shop Here!!!