Logix Federal Credit Union

This particular Logix branch has been providing outstanding service to me and my family since 2011. Any issues that surface the employees are quick to address with ease and patience. This branch stands out as their employees are extremely knowledgeable about the bank and its products.

We went to Logix to open an account and we were initially wondering why we needed an appointment. We had it set up on a Friday @5 pm. Amir helped us out and even if it was past 6pm already, he was still more than willing to answer all our questions. That appointment was well worth the wait. That is CUSTOMER SERVICE!

I absolutely love this credit union. I have never had a problem here. Everyone is very friendly and patient.

I have been with Logix before it was Logix. I have been a member since 1996. When I traveling for work I still knew about my account. I can pay my bills early, check what bills are paid. Any time I use my debit/​credit card I always hear my sound coming from phone DING. To let me know the transaction went through. It also keeps every transaction on file and it helps it is a mobile app.
One evening when I was at a football game and I see a transaction that I did not make. Call the fraud department close the card down. You can do that your self too. The tellers are super fantastic they are very help. I also have a auto loan and that went thru real smooth.

I cannot express how satisfied, happy and blown away we are with the quality of service we get from Logix!!! I have been banking with them for five years, including two auto loans, and now a home mortgage. They were spectacular throughout the entire home buying process. Not only were they always patient, but they worked off hours and went Above and beyond to ensure we had our documents on time. I called countless of times and there was always a response. Sometimes during the holidays. Sometimes after hours. Even with the new TRID laws enacted and with thanksgiving, Christmas and New Years, we were able to close on our new home within 37 days. If that doesn’t exemplify great service I don’t know what does!
I want to specifically point out how impressed we are with Matthew Onstad, the manager. He went above and beyond to always get us answers to our questions and to make our first home buying process as easy as possible.
I also want to point out that our loan originator Javier S was wonderful and how incredibly patient and on point out loan processor, Denese M., was… Thank you so much for giving us a great experience!!! We look forward to banking with Logix for years to come.

I recommend this credit union to everyone. I couldn’t be happier with them. No complaints honestly. They have the best customer service. They answer the phone when you call. No wait or automated system. They are always informative unlike tellers or phone operators at big banks. They have coffee and creamer in the lobby. They have a kids corner with toys. They even let you use their bathroom! What bank does that?!
Car loan: they have the lowest rates
Mortgage: they never charge me late fees.
My baby’s savings account
All around best bank imaginable. I wish they had checking accounts. Honestly if I could transfer all my accounts here I would

Friendly service. Love the benefits for having a account their. Loans are really good. Easy. Just wish they had 24 hour customer service like some other banks or credit card companies have.

I haven’t been into the branch itself but every encounter I have with the employees have been so pleasant and helpful. I enjoy the service and would look into future needs here

Love Logix! Left big mean banks over a year ago and wish I had done it sooner. The Woodland Hills staff is great as well!

Everyone is extremely friendly whenever I go inside this branch– so I stopped using the ATM!

I once explained to my sister that my comparison of Logix is to that of the old style 50’s gas station. She was intrigued. I stated, Logix and their employees greet you from beginning to end. They serve you and cap you off, make sure you leave without flat tires. Check your oil, wipe your windshield, and leave you feeling great. Not literally automotive care… but the feeling that they covered everything while visiting a branch or helping you over the phone, the service is no joke. They care. They’re awesome.

Received 2 auto loans online in a matter of days and couldn’t be more excited and happy with the assistance of my personal manager online

I like the services and very professional and details!

Just started with Logix FCU and I couldn’t be happier ! Special Thanks to Chelsie Gonzales for helping me with all my questions I really appreciate the time you took to make sure I understood how to use my account and to helping me switch over from Bank Of America !!
*Update*
Kara Buss help me with the process of trying to refinance my car or get a personal loan Kara made the process very smooth she is very smart and informative I recommend her for any questions or loans to go to Kara !!

Great bank with great rates for either refinancing an auto loan (did that two years ago), or coming equipped to the dealership for a new car loan. If you’re over the 730 credit score range, dealers can’t touch Logix’s rates, so do yourself a favor if planning to buy a new car: sign up for a Logix account (really quick and easy)… then call Logix and have them run your credit to approve you, and send you a pre-​authorization email for the amount of $ you’re planning to finance on the car you plan to buy. Bring that email to the dealer’s after you’ve set your price, and buy the car using an «Option contract» in which Logix pays the dealer the full amount within 7 days of purchase, and then you owe Logix on a monthly basis. If you do this, you don’t have to deal with the dealer’s shady finance department at all!

They are always quick and prompt to get things done

I left a big BofA sized bank to come to Logix at the recommendation of one of my contractors. I love the attention to the needs of me and my family related to our home loan, savings, and checking accounts.
They even have a place for my kids to read and play when I bring them to the bank and often have a special gift for my kids when I do.
I am in high-​tech so going to the bank is not something I do often as Logix provides a great mobile app and online banking. However, when I do drop in, I am reminded why it was such a great choice to work with them in the first place.

Great Staff, always good feelings visiting the office.

The staff at this branch had been pretty good. My problem is when dealing with or calling their main office for issues.
This is a secondary account that I use to deal with my tenants and any service providers for my property.
First issue: Since we had this account we have had fraud on it (not the banks fault), but the teller at the local branch told us one thing and the representative that I reached at the main number (which I will call corporate) told us something completely different.
Second issue: Due to this conflicting information we accumulated huge fees that were not supposed to be there.
Third issue: though we have courtesy pay and overdraft protection, within the last two weeks we had two checks returned were there were FUNDS AVAILABLE in the account. And the rep whose name I dismissed/​forgotten, the one I just spoke to directly said to me, «well it’s your responsibility to manage your account». And my response, «overdraft protection means you cover the check if the money is there.»
Seriously the ludicrousness could have gone on forever if I did not end the call. It was all circular speak blaming the customer.
Logix does give money to the communities. But they are horrible with consistency with customer service. Plus their fees are much higher than other credit unions. And I’m taking my CU account elsewhere.

I do like this credit union. The service is always good, whether it’s done through their web site, on the phone or in person. I have several different accounts with them. I have only one complaint, but it bothers me so much I’ve considered closing my accounts because of it.
When I download my transactions to my financial software, it does NOT include the interest I pay on the credit card. This means that every month, when it takes me literally seconds to balance my BofA account, I have to spend several minutes pouring over my credit card account on the web site to find the interest charge, in a small font, hidden on the left side… NOT itemized on the right with all the other charges.
It’s very frustrating to have to do this every month. Do they think I don’t know what I pay in interest? Frankly, I think making this so hard to find and not including it with ALL the other charges is kind of a sleazy thing to do. If they itemized the monthly interest along with all my charges every month I’d up their rating, but as it is, it feels a bit deceptive to me.