Infinity Insurance

Arrepentido de tener esta aseguransa, e tenido 2 reclamos y no me an ayudado tengo la full cover, cada año aumenta mi pago y cuando los necesitas no estan.

These guys suck. I had an accident come off my record in June. I called then to see how much lower my premiums would be. They told me (rudely) that my policy would not be up for review until November?!? wtf?
So I canceled and then they dinged me for $ 130 for no intelligible reason. Hate them.

KEEP AWAY FROM THIS SCUM COMPANY.
Wow, It’s unbelievable what they will whip up to keep their insurance from serving you. There’s a reason why their cheap!!!
Go to Farmers, they really protect.

HATE them so bad. They didnt cover me after my car was vandalize I had to pay all damages. After canceling I got a collection letter stating i still owed them money. Don’t get this insurance they’re a scam. They are thieves

Had insurance with them two months and couldn’t take it anymore. Worst customer service ever. More than one rude agent. Won’t let u choose ur own body shop, watch out for fine print here. I went and paid a little more to go with another company

Where is Batman? These Jokers need to go down ! This is the WORST insurance company on the planet Earth. Horrible customer service and everyone knows it.

Infinity Insurance is nearly criminal. Do not work with them.
I have had a claim into this Infinity office for well over 50 days now on an accident that was clearly their customer’s (the ‘Insured’s’) fault. The Insured was going the opposite direction as me on a road and turned left in front of me without enough clearance to complete the turn. The guy who heads this office and some of his staff have been acting very unethical, possibly more than that.
1. There was a witness to the accident. Infinity lied and said they had indeed contacted the witness. Then weeks later I called the witness and she said they had never contacted her. They finally had to admit this.
So, even though there was a witness to the accident, they managed to claim I was partially responsible for the accident without even collecting all the facts.
I told them it seems neglectful and possibly intentional they had not contacted the witness. In fact, I received an email from Steve that said «Does the witness have different facts of how this loss happened then what you have told us?»
Hmmm, you would think getting the info from a neutral 3^rd party is a lot more accurate than getting it from the claimant who expects you to pay for the damage to his (my) car.
2. They intentionally delayed settling the issue (5 days short of 2 months and counting) and even blatantly lied saying that they were waiting to hear from their Insured and the Insured was not returning their phone calls. So I called him and he said Infinity contacted him weeks earlier, got the info, and said ‘we’ll take it from here’.
3. They have changed their story and claim on how much damage they are responsible for at least twice.
4. They have not been forthcoming in providing contact information of the adjuster who came to view the damage on my car.
I plan on contacting the BBB, the California Department of Insurance, and some other parties in the next few days.
This is all over them trying to save about $ 500. Imagine if you have an extremely serious accident.
If you are trying to get a claim from them, good luck. And if you are considering them as your insurance provider, all I can say is that if they lie about what their own customer says or does, then why would they treat you any different?
There are a lot of insurance companies — for your own well-​being, go elsewhere!