Factor Surfaces

I have never written a Unilocal review but felt it was time. STAY AWAY FROM THIS PLACE. I went into Factor Surfaces to look for counter tops and tile. They were very nice so I decided to call them and order my counter tops. I dealt with Max when I called. I asked him several questions, which he was able to answers. I decided to hire Factor Surfaces for the job, since he was responsive and I thought easy to deal with. DON’T BE FOOLED LIKE I WAS. All he wanted was money, once he got half my money upfront; he felt he could take his time to get everything done. He lied several times about when the job would be done. He finally installed the bathroom counter tops on 1/​7, originally scheduled for 12/​30, to my surprise he ordered the cheaper ½ inch counter top, even though we discussed that he would order the ¾ inch counter-​top. I was concerned with what he ordered for my kitchen, so I sent Max a text and asked him what he purchased for the kitchen, about 5 minutes later he was at my door to look at the bathrooms. When I asked him what he order for the kitchen he started yelling at me and asking me why it mattered. He was totally out of line and a little scary. I called Factor Surfaces and spoke with Vladimir, he asked if he could come over and try and figure out away to fix it. He arrived at my house and pretended he was going to make everything right. The next morning he called and said there is nothing he could do because technically I signed a contract with his brothers company. He knew this before he even came to my house. He said that Factor Surfaces had nothing to do with Advanced Construction and Development, yet Factor Surfaces sent Max to my house to measure for the counter-​tops and Max would always say, we’ve been in business since 1988, we would never cheat you. WHAT A LIE!!! I let the thickness of the counter-​tops go because I made some calls and everyone said it would be fine. When the Sub-​contractor that Max hired to do my kitchen came by to measure one last time, I ask if they were planning on doing all the surfaces listed in the contract, The sub-​contractor said no. I called Max and asked what was going on. He said he didn’t order enough material and I would have to go without my windowsill. I told him per the contract everything needed to be completed and installed by the drop-​dead date. He proceeded to tell me it wasn’t going to happen. I said you signed a contract, and if you’re not going to do the job right, we will end up in court. He said, I never signed a contract. I said Max; I have your signature on the contract. I found it odd that he didn’t remember signing a contract. I said, do you not remember signing or do you plan on lying in court. He said he would lie, who does that? I’m happy he sub-​contracted my kitchen out because it would have never gotten done. The sub-​contractor was great and helped me deal with Max because all I wanted was my kitchen to be done. Don’t be a fool like I was, Stay away from FACTOR SURFACES, there are plenty of other tile shops in the Valley that actually care about customers. DON“T BE FOOLED by them. Also, check to make sure they have kept their contractors license up to date.

Vladimir came to give me a bid, said he would email it to me, and I never heard from him again, despite leaving him several messages. One has to wonder about Factor Surfaces and how they do business. If the job was too difficult for them, or they just didn’t want to take it on, that’s fine, but not having the courtesy to call me back is inexcusable and bad business. I do not recommend them and will discourage all who ask me for recommendations on contractors.

I wish I could give more than five stars to Factor Surfaces.
We had the misfortune of dealing with numerous other businesses while remodeling our laundry room and adjacent powder room. Thank heaven we found and used Factor Surfaces!
Vladimir was the point person, from selecting surfaces to completing the job. His workers were the consummate professionals — showing up on time and doing superb work. The was a floor to ceiling remodel, completed in one week.
From flooring to countertops to complete remodels, you can trust Factor surfaces to be your best choice. Seriously!

During our house remodel, we needed a variety of tiles for our kitchen, bathrooms, fireplace, etc. My wife and I wanted something that is modern looking and we were very picky in choosing the tile. We went to Surfaces and Ravit helped us. The customer service that we received from her was phenomenal. She was extremely patient with us and was by our side throughout our purchase. It took us multiple hours over a few days to make up our mind and decide on what tile we wanted. Ravit helped us find the right tile that fit our taste and matched with the design of our house. She was extremely patient with us and was very willing to help. Also, I liked that she wasn’t «pushy» and didn’t make us feel pressured in buying whatever we laid our hands on.
We are extremely happy with this tile place and recommend anyone looking to purchase tile to go there, and definitely recommend you to ask for Ravit! Thank you Surfaces!

I’ve owned several homes over the years and have done a few home improvement projects with varying degrees of satisfaction. Factor Surfaces is by far the best tile and related home improvement company I have ever dealt with. Everyone is very nice, patient and helpful. Their prices are very reasonable. Even better is the quality of the installers they use — everyone was outstanding, very high quality work, very nice and accommodating to work with. The bathroom remodel came in on budget and on time! We’re extremely satisfied with the result. I highly encourage you to give them the opportunity to do your next home improvement project!

Factor surfaces recently just finished putting new granite on my kitchen countertops and tile on my backsplash. The workmanship is 2^nd to none. I am very happy with the the customer service I received and the assistance that was given in helping me and my wife pick out exactly what we were looking for. The job was done promptly and I couldn’t be any happier. Thank you vlad and your team you were amazing

THE place to go for tile, stone, doors and most of all a new kitchen! Their prices are very fair and the turn around time is amazing. We recently lost our kitchen due to water damage and Vlad and Gregory came through right away. When I mean right away, they were at my house the same day I called them to come and give me ideas for a new kitchen and take measurements.
Within record time they had us renderings (without a huge design fee you pay all these interior designers) and new kitchen cabinets. They were very patient as we changed our mind on kitchen layout and Re did renderings time and time again. Once again without the cost of design fees. I also have to mention again-​how reasonably priced they are. Very, very fair.
If you are looking to update your kitchen, bathroom or house-​Factor Services does it all.
I have worked with countless contractors, sub-​contractors and sales people in the Home Construction business in the Los Angeles area and none compare to this company and the crews they hire to do their work. Highly recommend.