Fabletics

The Worst of the Worst
Where to Begin? Atrocious customer service starting with canned email responses and no easy way to return items for anything but the same item you are returning. It’s a bizarre company. The clothing quality is hit or miss and is largely Old Navy quality clothing at 3x the cost. So you can easily see the business model — build up an online platform, make real returns virtually impossible, stock the same clothes month after month, etc. Stay as far away as possible!

VIP membership shady. Get charged $ 50 a month whether you want anything or not. This is not very clear when they lure you in initially with an inexpensive purchase. The outfit I received was… meh. Fabletic dollars… bogus! What a waste. Ugh!

Horrible Company!!! Stay clear! They will slip in charges wherever they can, online and in store, please buyer beware!

First off– I love fabletics as a company, and ordered online for about a year before I even realized there was an actual store within driving distance of me. This fabletics store is amazing, and always has the new months styles in, and I love that I can still use my VIP pricing /​credit at the store as well. The clothing is amazing quality and has taken over my whole closet (especially now that they have dresses!). Every time that I have gone in the sales associates are so helpful and make such a fun shopping experience. My sister in law and I make special trips here just to come to the store and see what’s new. We love the clothing and experience!

Worst company ever! This company slammed my credit card with two charges for $ 49.95 for some VIP membership that i did not join. I purchased one skirt. I had to cancel my credit card & put a stop on any transactions from this company on my bank. Caused me a major pain in the butt. Ill be returning the skirt as i am so turned off by this company i would never endorse their line by wearing her clothing. They also spam you’re email with at least 5 emails per day! Kate Hudson can stick it.

If you’re not super skinny anorexic or bulimic they will not sell you on the price they are sending emails to for $ 15 or $ 25 for your first outfit they’re $ 50 if you’re not anorexic either stop sending these emails to me or stop lying to all these people you promote anorexia and bulimia and you should be shut down like Lululemon who made fun of Asian people because I couldn’t say the name and they couldn’t fit into the sizes

I resisted the membership deal at Fabletics for so long, but I went into this store one day and totally gave in. The Salar pants fit me so well, which is a feat for a short and curvy body like mine, and they’re so pretty. The people who work here are super helpful too. The first time I went in, I chose not to complete my outfit, and when I went home, I changed my mind. I went back to the store within a month, and they gladly let me complete the outfit for just a few dollars more. Just wish they had more of a collection. Hopefully they keep adding to it.

don’t be fooled by the 25 $ deal… the clothing is amazing however I didn’t realize until this month that you will be charged 50 $ a month if you do not skip or make a purchase. that is not my first priority every month. this is a scam

Never have been to the store but I can speak from my online/​VIP experience. I don’t like the cut of the clothing and the discount doesn’t mean much when I feel the clothing isn’t worth what I’m paying. The styles are cute but don’t really work for rigorous exercise (tennis/​running) and the cut of the pants don’t flatter my fit but post-​baby body (read: not great for a slight post-​baby belly.) Their shipping isn’t fast and their returns are slower. I wanted to be impressed and find an alternative to Lulu or Athleta — but I can’t say they can compete. Returned my leggings and kept one shirt. The sweatshirt is too short and doesn’t keep me covered when I raise my arms. Opted to get a bag and then stop my VIP membership.

I ordered items through their web site and paid the FedEx price for shipping. When I lived in Torrance, Ca it would take two to three weeks to receive my items. Now, that I have moved to San Francisco, they loose my items! Apparently, when you pay FedEx prices with this company FedEx decides to deliver the packages to the post office. The post office delivers the package, but looses the package. You have a FedEx tracking number that shows they transfer the package to the post office and the post office scans it as delivered, but there is no confirmation of any sort that the package is delivered. Fabletics says that their standard shipping is through FedEx, who doesn’t deliver to some areas so they give it to the post office who then looses it. If I pay for FEDEX to deliver my package, I expect FEDEX to deliver the package. Otherwise, Fabletics should NOT be charging FedEx prices. I don’t know of any place that FedEx has never been able to deliver my packages. I live in the city, not some cattle ranch out in Timbuktoo! Of course they offered to redeliver the package, but they are out of the items I ordered, can I please pick something else or another size that’s available? NO! ABSOLUTELY NOT!!! I chose those items for a reason. Fabletics, your shipping sucks and your cheating your customers charging them for shipping that you KNOW they don’t do.

horrible experience. friendly enough staff but can’t even handle a simple return. they have 4 pairs of pants I returned on tuesday in their possession but haven’t officially offered me my refund. manager said he has to «put in the ticket» because it was rung up as a store credit when i went in before to make an exchange. now its thurs. and not only has no one called me to update me on the process of my refund, the phone number is out of service ??? and the customer service person accidentally hung up on me while putting me hold. finally got a rep on the phone and they’re telling me it was refunded a week ago when a week ago i only made an exchange-​but wanted a refund tuesday march 15^th. this is bullshit and i can’t believe i’m dealing with something so idiotic. i feel like this company is a bunch of thieves or at least this location. worst customer service i have experienced to date and i will NEVER, EVER shop here again nor recommend it. not to mention, there’s no difference in fit from their medium to large, which leads me to believe the clothing quality is cheap and poorly made.

I have NOTHING BUT GOOD experiences from Fabletics. The clothes I purchased were AMAZING!!! They now have a brick and mortar in Woodland Hills CA. And I can make my monthly purchases using my VIP status there too. Amazing! And unlike what some of the comments here indicate, the «monthly membership» fee is NOT a secret. It is clearly disclosed when you sign up. Perhaps some folks don’t read everything and then complain about it… Hellooo??? But, me and several of my friends truly LOVE Fabletics. Great Products.

Skylar is the best! Explained the VIP membership and how it worked, so I’m actually signing up with eyes wide open. Yes there is a 49.95 «monthly» but you just skip it every month if you don’t need it. That monthly is a store credit that you use to buy new outfits. And either sales they had yesterday, it was pretty worth it.

Love this store! Discovered Fabletics when the store opened here. I love all the choices and for women they go up to a size XXL. Cute clothes for the gym or just wearing to do errands! Have worn the shirts and sweaters to work. All the staff is so nice and helpful! I look forward to my next shopping trip here! By the way the VIP program is the way to go. Massive savings and I understood how it works perfectly.

Do not be duped and sign up for VIP membership. You will be charged $ 49.95 every month and not know it. Do not sign up for this company!!!