Edible Arrangements

I’m so disappointed. I’ve loved using this location, but management must have changed. Customer service used to exist here. I went in on Thursday to order an arrangement for my Dad’s 97^th birthday. He loves their arrangements. I’m wanted to pick it up on Saturday (the day before Valentines Day).
I was told by the teen behind the counter that I can only get Valentine arrangements. I can’t order a birthday arrangement? No other arrangements other than Valentines.
I called corporate. Yes, they say, they are pushing the holiday, but stores can still do other arrangements — if they want.
I guess that the Woodland Hills location would rather have me go elsewhere rather than call a manager and get approval to make a birthday gift. I happily went to Gelson’s and got a different food gift for Dad. I think it’s lovely and that is where I will go in the future. They were very happy to make what I wanted and I probably spent less.
It’s a shame, but I won’t be back. Too many other options to accept bad customer service.

I go to European Wax Center next door all the time & I was telling the girls in there how excited I was to try the chocolate covered apples with caramel (it’s that time of the month LOL) Anyway after I was done today I went inside there & asked if they had any. The girl working just said «no»… Not a «I can make some really quick if you don’t mind waiting». Just «no». Smh

Best gift on the go. If you are not sure what to give, this is just amazing. Best surprise for loved one

I’ve ordered many arrangements from Edibile Arrangements in Northridge — They are great!
BUT — I will NEVER EVER EVER order from the Woodland Hills location EVER AGAIN!!!
I ordered an arrangement on ¹⁰⁄₁₄ to be delivered (around the corner) by 1pm for Boss’s Day on ¹⁰⁄₁₆.
The delivery was late, so I called to check on it. The person who answered the phone (Emily) gave me such a hard time — said they don’t promise a delivery time and their driver had just left the store to make deliveries. I asked her to call him to see if he could make me the first stop — since we are so close to their store. I just couldn’t believe the attitude that I got from her — the worst Customer Service I have experienced in years!
Well, 40 minutes later, I hadn’t heard from her so I called again. She now said that the driver had left — WITHOUT MY DELIVERY — and he would be back sometime later. Seriously??? Could she have called me to tell me that? She couldn’t deliver it because she was the only one in the store.
So, I went to pick up the arrangement. When I got to the store, gee, she wasn’t alone — the guy who took my order two days ago was there, too. SO I guess that was a lie… Oh, he gave me a refund of $ 13.99 for my delivery charge… gee, how nice.
I asked why the arrangement was so much smaller than a comparable arrangement that I had gotten from the Northridge store. She didn’t know how to answer — said that they cut up all the fruit and dip it and then put it all together. That’s the best that she had. It just didn’t look like it was worth $ 150.
I had asked for the owners name and phone number so that I could tell him how disappointed I was with this entire experience — and with Emily’s poor Customer Service skills. She said that he doesn’t like his name and number given to customers. Really? She finally told me that his name was Elias. First name or Last? First. What’s his last name? She said she didn’t know!!!
Then she said she couldn’t pronounce it. I told her to spell it for me. Sounnann. I asked her to call him and give him my name and number — NOW. She called and got voicemail. She said he never answers his phone… Gee.
She then said that if I wasn’t happy, I could write a review — — –what a great idea!
Right now it is Saturday, ¹⁰⁄₁₇ at 6:45pm. I’m still waiting for a call from Mr. Sounnann.

I think it’s a great gift when you don’t know what to get for someone (male or female). Every time I walk in to order though, it always smells like fruit is going bad. The last time I was in, the Counter professional was not very professional or friendly, so I won’t hold it against Edible A for that. The product is hardly ever a disappointment. 4 ½ Stars.

Poor customer service. .poor customer service… I need not say more. BUT I WILL… yelling and screaming at a customer because your having a bad day is just poor poor etiquette. .do yourself a favor and stay away

I’ve always had a great experience with the store. Always speedy and friendly/​helpful staff. I live in Northridge and never go to the Northridge location… they suck there. I come all the way to Woodland Hills because they give me good service and deserve to get my business.

Placed an order for a large reindeer slay bouquet of fruit which totaled out at $ 109. They shipped instead a red tin with the fruit in it that was definitely lower quality product than I paid for. I understand that in the fine print that they are allowed to change the container if they run out, but they didn’t even give a courtesy call to give me an option to cancel or except another container. I would not recommend the Woodland Hills, CA Edible Arrangements location since they are a franchise ran company. Maybe going to another location might give better service to its clientele if it ran by another owners.

I’ve ordered here multiple times and I must say that the arrangements didn’t come out half bad. The lady who helped me on these multiple occasions, Natasha, was so friendly and sweet. She recommended what arrangement to get after telling her my budget, made sure my order was correct, verified what I wrote on the note that came with the arrangement was correct, and even gave me a sample of what the arrangement would taste like when I walked in to pick it up. Natasha truly made my experience with this business great! Definitely ask for her help when getting a fruit bouquet!

Don’t EVER purchase from this store!!! I ordered something for my best friend’s birthday and they couldn’t even deliver it. First, they couldn’t find the house. No big deal… I gave them the cross streets at 1:00pm. They said they’d try again at 3:30 because the driver «was too far away now» yet I had only missed their call by THREE minutes! You’re in LA, how far can you really get in THREE minutes?! Fine, called my best friend’s husband and he was kind enough to wait. Mind you, TODAY is my best friend’s birthday, she’s had a super long week, her parents were coming in from out of state so it would have been nice for all of them to enjoy the fresh fruit. I requested that it be delivered between 10:00am — 12:00pm. Four and a half hours later. I get another call stating the driver brought it back to the store because he was waiting outside the door for ten minutes and nobody answered and he tried calling repeatedly but it kept «ringing and ringing». I gave my friend’s husband’s cell number, so 1. That’s impossible that it can keep ringing, I didn’t give a land line 2. They’ve been in their living room all day so how did they miss you if you were there? and 3. My friends husband got ONE missed call from the driver and within one minute, he tried to call back but nobody was answering. Now the store won’t even refund my money back. Shady, HORRIBLE customer service, and incompetent! The person on the phone didn’t even know her own address. If I don’t get my $ 76 back from corporate, I’ll be calling the better business bureau and my bank to get my money back. My friend ordered from a different location and unfortunately, they didn’t deliver his order to his mom’s house until the day after but they were so apologetic for the mishap, they gave his mom two arrangements and my friend an offer for a free order. THIS LOCATION IS SHADY! DO NOT ORDER FROM THEM!