Chase Bank

I am always in the area since my sister lives here and I came to this bank to order checks. I didn’t even have to wait, got helped right away by Jason and honestly he was very professional and helpful! Great customer service!

Came here today and I wasn’t treated right. They could say from the start that they are short on staff, or that they have a lunch break, but after waiting 40 minutes to meet with a banker I left. And they said it won’t take more than 15 minutes. All I am asking is that they will say clearly how long I will have to wait, and I will decide if it is worth it or not.

Came in to get a roll of quarters. Mind you I had the cash, it was a simple 30 second transaction. Waited over 20 minutes in a teller line. One person helping a customer, came in with 5 people ahead of me, left with 6 people behind me. This is terrible.

This branch truly sucks, 10 out of 10 times, I come to this branch, there is always a line of at least 5 – 10 people and one or two tellers. Parking is not the best, but I know that is not something they can control, and I am sure it’s not the tellers fault, they do all they can. It’s the management and the district manager for this branch that must be incompetent. I wish there was another branch near by that I could go to. first of the month at lunch time, can’t they schedule more people ?? We only have 45 minute lunch. Friday afternoons is the worst.

I come in to have my wife added to my account sit down and wait 10 mins for help. No one comes so I get in line for 20 mins to see a teller who then tells me to sit down and wait longer. There is no system or help at this bank. Twice since opening this account 10 years I have been inside the bank and it’s always a miserable experience to accomplish something simple. Thank goodness for ATMs. Please chase figure out customer service or allow everything to be done online.
Johana did a great job helping us 1 hour later when we were helped. My criticism of the bank does not include her just all the people leading up to her.

The most stupid tellers I’ve ever met in my life.
Everything that takes 5 minutes in another branch takes 20 minutes in this branch.
I’m never coming back to this branch again.

Tellers helped in every way they could, when they couldn’t find someone to help me the supervisor came out and found someone to give me immediate help.

Great location. Friendly tellers and I get in and out no problem. The only issue is the parking lot. Make sure you don’t go at peak hours. Otherwise it’s perfect.

This location is awesome. I choose it when I’m at work and need to make a quick deposit or withdrawal. The tellers are so helpful and always smiling. there is rarely ever a line when I go before work and there is always parking available. They even serve coffee and pastries in the morning which is a very nice touch to make your customers feel VIP. My other bank def doesn’t do that!

This has been one of the only Chase banks I’ve used for over 6 years and although my comparison to others might be limited I know there has never been a reason for me to stray elsewhere.
The tellers have always been friendly, the place is always clean, the ATM machines have always worked and I can’t remember a single time I waited in any line with more than 2 people ahead of me. More often than not, I walk right up to a teller.
The only slightly annoying thing is that their parking is a bit tight and you know how some drivers can be, but that’s not the bank’s fault. As long as I live here, I’ll continue to keep coming to this branch for most of my banking needs.

This is my local bank and they always take care of me. Tellers and staff are really courteous and friendly and service never takes long. Would give 5 stars but the location isn’t the greatest and parking can be tight sometimes.

I much prefer the location across the street from the Topanga Mall, even though Google maps says this one is closer to my house.
I still can’t figure out the «main entrance» to this bank. Every door has a sign to use the «main entrance,» but the only door I can get in through is in the back of the building through the parking lot. That can’t possibly be the main door… can it?
The parking lot is very small. At times, I’ve seen bank employees out there helping cars get out of their spots. There’s lots of honking. If I have to come, I park across the street by the Petco and walk over. The building itself strikes me as kind of… rapey — it’s old and dingy, lots of weird hidden corners.
It gets the job done, but I try not to come here unless it’s REALLY on my way.

I’m the first to comment about this bank, but in particular about the Assistant VP, Theo Younany because it’s the little things that makes someone stand out. Trust me, I didn’t like this branch until I walked into the branch because I need to transfer funds form a NY bank (with no locations in CA — not good) and I needed to have a letter notorized for the transfer of fund. I was frustrated and baffled and when I stood at the branch, the gentlement asked me if I needed help. Did I ever. Theo offered his services — at NO CHARGE.
Why am I so pleased to the point of writing this glorious review? Because another branch manage offered his services with a comment «I won’t charge you for it — I’ll be going out to lunch so call me before you come here tomorrow». Wow! I consider that ‘customer no service’ and Theo, in his quiet and unassuming way sensed my deep frustration (it was an emergency) and continued with easy and light conversation. His mother and I share the same birthday… AND a week later, he sent me a birthday card. I know that he will go places because he knows it’s the little things that matter. See for yourself!