Audi Auto Gallery Service

I got my first Audi almost two years ago. When I needed to get it serviced, I jumped onto Unilocal,looked at all my options, and decided I would try Audi Auto Gallery first. What can I say? I made a great choice! No need to try anywhere else. The guys there are knowledgeable, friendly, and professional. Great customer service! Great experience. I have grown to trust them and the work they do on my car. I’ve taken it in several times for various issues. I get my car back running great and looking great.
Recently, I was heading North on the 170. I must have hit something because my tire blew out and disintegrated. Half a dozen warning lights and sounds came on. I got over and off the freeway riding on my rim. (I was amazed at how well my A6 handled, incidentally.) I had it towed to the Auto Gallery because I wanted them to check out all the error codes. I called ahead. Even though they were busy that day, they appreciated my predicament. Rafael was ready for me when I got there. He and the rest of the team took GREAT care of me and my car. Other than the rim and the tire (what was left of it), everything looked fine. They took the gnarly rim off and put my matching-​tire/​matching-​rim spare on. They even put another tire on the chewed up rim, inflated it, and gave it to me to I could monitor the tire pressure to see if it could still function as a spare. Rafael went over all my options with me for what to do next. They got me out of there and on my way with minimal inconvenience.
If you have an Audi and you need service, I strongly recommend the Audi Auto Gallery.
I read all the reviews. I took my car there. I’m very happy with my experience.

Raphael was the best already on the phone and in person even better. Excellent service !

Ramin was the best auto salesperson ever! Great communication, and delivered what he promised. Made it quick and easy. I now have my dream car, and memories of a smooth transaction. Thanks
!! Thanks Ramin.

I have had high end cars my whole life and I have never had as bad of an experience as I have at the Audi auto gallery in woodland hills. The new service manager that they have there is a joke. I have had two RS5s and with this second one that I have right now, I have had to get rotor changes twice in one year. The first time they changed them and said that it is true that there is a defect in the RS5 rotors. Now for the second change they are making me pay for them when barely 6 months after having them changed the first time. They are scamming customers at the auto gallery in woodland hills. Definitely do not get your Audi from there. You will never even see that service manager crack a smile. I will personally never purchase another Audi again. I do not pay $ 1,800 a month to then come back and pay another $ 2,000 every six months for defective parts that they are putting in my car.

Service Dept. visits are rarely pleasant. Going to Audi Auto Gallery is the exception. I’ve been coming here for years now and I’m grateful to have Rafael Flores as my service advisor. He is a man of his word who really knows how to take care of his clients. Hats off to you my man. If any future customers are reading this, go see Rafael. You will be taken care of.

Being an Audi owner is more than just having a nice car. I’ve been driving Audi’s for years, it wasn’t until about 5 years ago when I purchased one from the auto gallery that I experienced superior customer service and realized the actual perks of being an Audi owner, aside from driving one. Rafael Flores is the one to see about any questions, concerns, or maintenance for your vehicle. He truly cares about his customers and sets his standard of customer experience beyond the bar of the top companies in the world. I have recently just purchased my 3^rd car from the Audi Auto Gallery and refuse to go anywhere else! It was here at the auto gallery that I learned a valuable lesson, a luxury car should be accompanied by luxury service, go see Rafael!

I’ve been coming to auto gallery for the past 18 months and Rafael Flores my service advisor has been nothing but professional and takes care of everything I need. I’ve had issues and Rafael has taken care of everything until it’s taken care of.

My Audi S6 was towed into the dealership at night and I left the keys with the sales department. First thing the following morning, Scott Gomez, my service advisor, gave me a call and I described the symptoms the car was experiencing. Right away, he knew what the issue was. Not only was the repair completed ahead of the promised time, he called me twice during the day to inform me of the progress. The best part was that the repair was completely covered by the factory warranty.
I highly recommend Audi Auto Gallerly to all Audi owners.

There was originally a misunderstanding between myself and the service department at Auto Gallery and I wrote an unfavorable review after discussing it with the service writer. The service manager wrote a reply on Unilocal,offering to discuss it with me. He was very open to hearing my side and took a couple of days to research the issue and he then offered a solution that was more than fair. I truly feel they are a business of integrity.

Every time I come here to get my Audi serviced, I go to none other than Rafael! He’s extremely knowledgeable and very nice. I like and appreciate how he is always upfront with me and explains the issue (s) going on with my car and recommends the solutions necessary to rectify the problem (s). As a woman, it feels great to know that my service advisor is honest & I can trust his word, unlike other places I have been too. Not to mention, the phone calls I receive from Rafael or the manager Tim Thomas, following up on how well my service went & if there was anything that dissatisfied me, is very reassuring. If you get your car serviced here, you will not be disappointed!
Oh ya & the car wash is a bonus, which is always the best ! :)

Great Service !!!
Rafeal Flores is the best service advisor. He represents Audi as a professional high quality car company. Rafeal Flores exceeds my expectations when bringing my Audi to this dealership for service. I will continue to buy all my future vehicles from the Auto Gallery Audi due to the fact Rafeal makes bringing in your vehicle for service a stress free experience.
Thank you Rafeal Flores for performing your job with mastery of excellence!!!
I would also like to add that the team of Audi mechanics at this location are passionate about Audi’s and have done a great job in all of my Audi’s needs. Thank you for your excellent work as well.

I’ve never had better service anywhere.
Scott Gomez is the only one who I take my Audi to. Since my car never gives me any trouble, I don’t get to see Scott often. So when he remembers who I am, I’m pleasantly surprised.
He’s the best!

Nick and his team at the service department are AMAZING! After a less thank pleasant experience at a competitor’s service center, my husband and I came here to resolve an issue with our Maserati and could not be happier. They went above and beyond what I expected from a service center and now I won’t go anywhere else. In fact, I recently learned that they work on non-​European cars as well and will now bring my vintage Mustang here so that I can make sure it receives the same level of care. Thank you Auto Gallery!!!

Every time I have an issue or need any assistance with my car, the Audi service team at Audi auto gallery is always there to help.
Rafael Flores was there and even stayed late waiting for a tow truck to bring my car in, since it was unfortunately flooded by a fire hydrant that burst. I called Rafael 10 minutes before closing, and he stayed and waited for me for over an hour. The Audi service team at auto gallery are always courteous, considerate, understanding, and problem solving! Thank you auto gallery service team.

Wonderful Service, To say minimum.
My first Choice would ONLY be Rafael Flores…
He’s very honest, I highly recommend coming in and personal meeting him, and get his honest opinion from Warranty, to repairs, and also any additional concerns you possible that can come to mind. he has taking Car of my Audi since I’ve purchased it.(Best Hands)
Again don’t waste you time and come directly to Mr.Flores.

Audi Service is the best, specifically LOVE Scott Gomez, he ALWAYS takes the best care of us, I will ALWAYS drive an Audi, knowing I will always be taken care of like family. Thank you Scott and Audi for having the best cars on the road, and best first class service…:)

Scott was a phenomenal service provider! From the moment I walked in, to the moment I drove off later that day, everything was impeccable. Scott is as friendly over the phone as he is in person. He clearly went over everything that was being done to my car, and even went out of his way to help me side step some issues later down the road. They worked on my car and washed it and it was ready by lunch time. All of the staff there were so friendly. They knew exactly what they were doing and I felt great leaving my car in their hands.

So! I was planing a family trip to San Francisco during labor day weekend and all of sudden I got the Transmission Malfunction Warring on my Audi A6 2012 (CPO). I called auto gallery and Scott Gomas answer the phone, I briefly told him what was going on and he asked me to bring it in. I was little concern as it was my first time visiting Audi Auto Gallery Service Center, I usually take it to Keys Audi in Van Nuys since I bought it from there.
With the greatest difficulty I got there as I kept getting Transmission Warring and I could not drive, back of my head, I was thinking of the trip and top of all the place was busy as everyone trying to get their vehicles repaired /​picked up before the long weekend.
Service Center Staff greeted me with smiling faces and then I met Scott. The thing I liked about Scott is that he was honest and upfront. he told they won’t be able to look at it right away and it would take couple of days and the best thing is there are no fault promises. I was like «great.» here goes my trip. I knew getting a loaner will be very difficult due to long weekend but Scott made it possible.
After couple of days me leaving the car with Auto Gallery Service Center,(Weekend) I got a call from Scott and he updated me with the status of the repair and he told me that I had to wait for a week or so to get a new transmission replaced.(Understandable! its very rare Audi Transmission to fail in a low mileage car) anyways, I was fine with it since I had the loaner, he made sure that he kept me informed during that period of time.(Great Communication) Couple of day ago I picked up my car back and am so amazed with the repair as it is running smoother than when I got the car. Added bonus, they even upgrade my T mobile chip.
This place is highly recommended to service your luxury Vehicles. Talk to Scott if you want honest and upfront response. This will be my only place I would take my Audi. Overall I am a big happy customer.

In the past I’ve always worked on my own cars because I was taught a young age if you want something done right, you do it yourself. As I’ve aged my priorities have changed from spending time working on your own vehicle to focusing on other things, such as life! Before moving here to this state I referred to dealerships as «stealerships», you simply never knew what you were getting yourself into and how many loans you needed to secure from your bank before picking up your car from service.
Enter in Audi Auto Gallery Service center. I’ll tell you a little secret, I don’t think this is a dealership. It’s a undercover front for meeting new friends that become like family members. I’m not even sure how to describe it because the atmosphere is that magical. At no point have I ever walked into this building thinking how many times would I be hassled or how much money would I have to spend. Its an area that you can actually walk into and be at peace with yourself. I find myself walking in just for a cup of coffee and to say hi to the people I talked to while I was there previously, this is no joke.
The service has been fantastic, never a surprise and I’ve always been given exactly what I’ve wanted. This will be the only place I will have my 2 vehicles serviced, and the only random place Ill stop in and hang out at outside of a friends house!

I am pleased to write this commendation in pursuant to my experience at the Audi Auto Gallery and their services Advisors. In particular Rafael Flores.
I always receive excellent customer service from my service advisor Rafael F. He always goes out of his way to accommodate me and whatever my vehicle may need. He is straight forward and efficient it is always a pleasure doing business with people who take pride in their field. Thank you Rafael and the Audi Auto Gallery of Woodland Hills.