AIS – Auto Insurance Specialists

Martha was awesome I was so frustrated when I first called and she calm me down and helped me get what I needed to get done thank you so much Martha I’m so glad you work for this company you made my day have a good weekend.

Just recently got off the phone with a Manager named «Cesar Contreraz ». Spent more than 2 hours on the phone with him & other insurance agents. They kept saying we’re almost done with my policy to have my debt card ready about 10 times. They quoted me for the same policy about 5 different times & then suddenly something changed & they had to put me on hold again. I called back & suddenly they had taken care of it. FALSE. So they start giving me the run around AGAIN. I finally spoke with a manager & he states I didn’t fully give out my information. When I’ve gone over the policies with about 3 different insurance agents. After 2 hours later I just gave up. Tired of getting the run around and not getting the quote I received 5 different times from 3 different agents !!

Fast (I was in and out with my concerns in 10 minutes)
Easy to find, Easy to get to, Easy to park
Professional
Excellent service
aesthetically looking, located on the first floor!
and no I am not talking about your boyfriend!

Fast, no hassle, friendly and still got the job done… Can’t complain. It also opens till 6pm; can’t complain. Stephen Pina was amazing… Thank you !

Phillip… I went to the AIS location today in Woodland Hills. Stephen Pena was very professional when assistaning me with my coverage. «Even though they are not Allstate I felt like I was in good hands»

Went in to upgrade my policy. An hour and a half later still not done. It seems I had the misfortune of having some one who was new or being trained or both. Word to ais do not use your customers to train your people. I will try again on a different day and hope to have someone who is already trained in policy upgrades.

This place is great. I have shopped a lot of car insurance and they gave me the best rate. Very competitive prices and a great policy. Very nice staff. Very helpful and they take care of their clients.

I just called before business hours and got on phone with Patricia Merin, and that girl is amazing… checking about my very old policy outcome, she was sweet and a super sleuth… what an asset she is…
And also recommend this company to find a good deal, very pleasant staff, as well…
But, Patricia, what a great representative to be out front to make your company shine.
Thanks Patricia!!!

Went in today to get a quote on how much it would be to add another car to my policy. Very clean and professional office. Was assisted by April Rodriguez. She was very nice and took her time explaining the price break down for the new car I wanted added plus all the other cars I have on my policy. Would love to be assisted by her again if I need to go back in for anything. Thanks April!

Not bad. In and out in no time at all.
My Purpose
I had to go in to get pictures taken before my insurance could qualify for comp and collision.
Customer Service
I don’t recall the name of the young lady that assisted me in taking the pictures, but she was nice and friendly. They even validated parking so I didn’t have to pay the $ 1.25 per 20 minutes.
Why the 3 Star?
My insurance was canceled and I had to restart my policy due to a billing issue. I wasn’t notified there was an issue until I called in to modify coverage. Despite having my email and phone number, I was not notified of the policy cancelation or any problem with my account at all.
Spent 30 minutes that I shouldn’t have getting it resolved. 1 Star for the lack of communication, 4 Stars for the customer service (I round up).

Have been a huge fan of AIS for over a decade, and have insured all my cars, and motorcycles though them. This last visit with Steve Pina was very pleasent, fast, and efficient! Always the best experience, and friendly sevice, plus they shop the best policy for your situation. Thanks

Paul has done our insurance for several years and I wouldn’t use anyone else. He has saved me a lot of money. My previous carrier had me spending nearly $ 1500.00 more per year on our auto/​homeowners policies. I was amazed when I received the referral to Paul and got his numbers. I have sent several people his way and continue to send him any and all business possible. Thanks Paul!

Just renewed my insurance policy at AIS. Evelyn is AWESOME! As a struggling college student she makes insurance affordable and I highly recommend going to her.
Shes knowledgeable, quick and truly cares about her clients. Thank You!

Evelyn helped me out a lot great customer service. Was in and out quick and would recommend going.

I just finished purchasing my insurance policy, all my questions were answered. And I paid a great price. Evelyn helped me out every step of the way. I am glad I went here and got the help I needed. Very professional and very helpful. Would definitely recommend AIS.