Woodinville Primary Care

I was one of the original patients at WPC prior to DR. Sally Edwards joining the practice. I was a patient of hers for many years and heartbroken when she retired a couple years ago. Dr. Edwards helped me thru many years of Health issues and was always available when I needed her. She was a kind, compassionate person and always spent more than enough time talking to me at my appointments.
I did have some billing issues, nothing serious and I totally agree that there have been a couple people over the years who haven’t been the most accommodating at the front desk; however, I have always been more than happy with Dr. Edwards and her medical assistant.

Don’t go here if you have any type of infection.
I went for raging, chronic sinus infections where they prescribed nothing more than spraying Ocean saline spray in each nostril 2x per day. After going to an actual ear/​nose/​throat doc, I had to have sinus surgery and then put on a treatment regimen that eliminated them.
My wife went for an eye infection and they sent her home with nothing. After she saw an eye doctor a few months later, it turned out she had scarring from the infections preventing her from wearing her contacts for a few weeks.
I know there is some fear of over-​prescribing antibiotics, but this is insane.

You’re right, the appointment person can be a bit snooty/​busy. Wow. (Like trying to figure out my calendar with her is annoying, and it only took 2 minutes.)
BUT…I have had excellent care from both Molly Lanegraff and Dr. Knox. Please understand that difficulties with the front office do not mean you will get poor care. They are so busy because they give excellent care.
Molly goes out of her way to listen, to respond with compassion, to not rush unless there are other appointments beginning to back up, and to communicate clearly and delicately. Her exams are very dignified and gentle.
Dr. Knox overheard a conversation I was having with a nurse, and the Doctor got on the phone (Molly was not there) and used her relationships in the area to get me a last minute emergency radiation exam appointment at 5pm on a Friday. Dr. Knox then stayed at work until almost 8 pm to personally tell me my results were ok. All of this with no charge b/​c I didn’t really have an appointment; I insisted on scheduling one to make up for the payment but she refused. Kinda amazing.
Molly and her assistants are equally dedicated, nurturing, very thorough, and helpful.
This is a very good, very caring, very competent clinic.

The people at the front desk are always nice (though they have this «clique» thing about them when they aren’t talking directly to you). I had Sally Edwards forever (loved her) until she retired and everything went down hill from there. One lady looked at me like I was crazy when I said garlic has antibiotic properties, which was chilling to think that I was educating my doctor about remedies… Another lady insisted that I had an oral yeast infection when I was convinced I was having thyroid issues (which turned out to be true, after I got tested). She constantly interrupted me and even though I told her I did not have an oral yeast infection she still had the treatment sent to the pharmacy, I wanted to cry– she wouldn’t even let me talk. Another time I thought I was getting an ulcer and the doctor decided to give me a chat about quitting smoking, and then my test results came back and I had high levels of h-​pilori (ulcer causing bacteria). I haven’t been there for a while, so things may have changed. I’m non willing to pay membership fees though to go back and find out. After going there, I am convinced all doctors are just loons:)

dr montague and helen corcoran are actually very good, but when i call to get help asking for 2 – 3 dr’s as a reference and get a response from the office workers that they are unwilling to help, and more importantly unwilling to actually LISTEN to what i am saying, and then they hang up on me, well, i think it is time for for me to go find another doctor. as a patient, i deserve much better than unprofessional ism and rudeness, especially when i was not rude on the phone. since when does hanging up on a patient stand as accecptable behavior for this doctor’s office. that is no way treat their clients… bottom line, the dr’s are great here but for the people taking calls in the office, i do not think this person is in the right career position. Lisa the office admin is good, but after my last experience with a different co-​worker returning phone messages, i am rather upset that i was treated so poorly. truly unacceptable behavior and uncalled for to say the least.

I have been seeing Dr Montague for 9 years, and he is by far the BEST doctor that I have ever had (and I have had a lot of doctors in my 50 years). He is caring, and takes time to listen to my list of ailments. I have complete trust in him. His diagnosis has always been right on. Thank you, Dr. Montague and Sylvia (his medical assistant) for providing the best medical care to my family.

Although there are a couple doctors that I have seen here that I like, Sally Edwards is by far the worst doctor in any field that I have ever seen. I don’t go to her anymore but I have seen her at least five times and every experience is the same. She is incredibly condescending and always makes me feel like she thinks I’m an idiot for going to the doctor for whatever issue I’m having. She will let you say why you’re there, then don’t bother trying to explain any symptom details or medications you’ve taken because she doesn’t care. She hears your general problem and launches into her memorized speech and diagram drawing and talks over you if you don’t think she’s addressing your individual problem. I literally want to cry or do cry every time I leave an appointment with her because she is so frustrating and rude. Some of my family used to see her as well and she gave one of them a prescription that had a very dangerous interaction with another medication she was on, which Sally had also prescribed her. Luckily, the pharmacist caught it but that is another example of how she doesn’t treat anyone as an individual. She hears a problem and applies the textbook solution instead of looking at the whole situation. She doesn’t care about her patients and is incompetent. If you want to go to Woodinville Primary Care, I recommend requesting anyone else but don’t see Sally Edwards. I would not usually post a negative review about an individual, but she endangered my family member’s life and has never shown an ounce of compassion when I have been sick or upset.

THIS REVIEW IS ONLY FOR SALLY EDWARDS, not for Woodinville Primary Care as a whole. I was unable to write a review/​rate just Sally.
I would not recommend Sally Edwards to anyone. I have seen many doctors in my lifetime (well over 50), and Sally is the only one that I would write a negative review about. I only saw Sally once, and it was definitely the worst doctors appointment that I have ever had. She seemed unconcerned, distracted, and she did not make me feel like she took anything I was saying seriously. I have never felt so uncared for as a patient, it would have been as helpful to go see a five-​year-​old about my health problems. I waited for almost 30 minutes in the waiting room and another 30 in the exam room. To me, that isn’t a huge deal, I’m used to waiting for doctors, and I always go into an appointment expecting a wait. However, near the end of my appointment, I told Sally that I had one more question. To which she told me that she had to get home for dinner, and that she thought it could probably wait till next time. Keep in mind this was a question about my health, and I didn’t plan on returning to the doctors in the near future. I would have probably brushed it off as her having a bad day, and while I wouldn’t have gone back, I wouldn’t have written a negative review. However, I know six other people who used to go to Sally, all of whom have switched doctors because they have had horrible experiences with her (some of these people have left in tears).
I’ve had a fine experience with the other doctors that I have seen at the office, but do yourself a favor and do not see Sally Edwards.

DO NOT GO HERE!
About 4 months ago, I came down with a sinus infection and needed to see a physician to get the prescriptions I needed to clear it up. I looked on Unilocal and saw that Woodinville Primary Care was the closest to me. Back then, there were reviews for this location (not sure where they went…) and there were quite a few of them that said the doctors were just okay and the billing office was a nightmare. I thought to myself «Well, its just a simple sinus infection and they are contracted with my insurance, so what could go wrong?» The answer: everything.
First, it took forever to see the doctor. I know this is fairly common, so I let it go. Then, the doctor I saw (Millicent «Molly» Lanegraff ANRP) came in and seemed just alright. I was in a pretty good mood so I let it go when she talked to me about my health as if I was a 3 year old. I got a little peeved, but I know I look a lot younger than I am and get the child treatment fairly often. Then, 2 months later, I get a bill. I call to ask why I am being billed when office visits aren’t part of my deductible, which they have no answer to, and then proceed to call the insurance company and the billing office 4 or 5 times to get the problem cleared up. Finally we have resolution! Not…
Today, I get a call saying that they have mail for me which was returned and an address needed to be verified. Like I said, I had already received a bill from them in the mail before… Why on earth is my address suddenly incorrect? Frustrating.
Then I come to find out I still have that bill! I tried to explain to a new person in the billing office (her name is Kathy) what had happened with this bill and what should have been done. She proceeds to interrupt me and tell me «That isn’t possible. I’ve never heard of that before» as if I am lying to her. Finally, I just went into the office and gave her all the information she needed. Even in person she was the most arrogant and rude person I have ever had the misfortune of dealing with. Even the insurance company was infinitely nicer than her!
In the end, the insurance company should be able to take care of the mistakes made, but I have decided to NEVER return to this place. To the point that if I were bleeding out on their door step, I would crawl anywhere else for help. Don’t make the same mistake I did!