BECU

What more can I say about BECU… recently my son and I applied online for an auto loan pre-​approval. When we finally found the vehicle, we got in touch with our local BECU office. We dealt with Tammy at the Woodinville office and she made everything quick and easy. As soon as we walked in, she invited us over to her station and already had various options and payments ready to go. Just had to pick which term and down payment option we wanted to go with. We left with everything we needed and I have to say «thank you» BECU for quality employees such as Tammy and the Woodinville staff for taking care of its customers!

Best.Customer. Service. Ever. We’ve banked with BECU for the last few years and the staff at this branch have always gone to the extra mile to help us set up accounts for our kids, to help us with an equity line, and to meet any other banking need we’ve ever had. We’re never changing banks!

My dad and I went in to do one thing, attempted to print something off one of the terminals but the printer was broken and started beeping (it sounds like a fire alarm, by the way).
Shar to the rescue… she offered to re-​print our stuff and then helped us with several other items that came up randomly and completely unrelated. I’m sure it was slightly annoying that everytime she thought we were finished, something else popped into our heads but Shar took it in stride and was pleasant and effecient.
5 stars for Shar, thanks BECU!

I’m new to BECU and I was in the middle of transferring money and car shopping.
I came in to deposit some money Friday July 19^th at lunch. It was a little busy but I was greeted and assisted quickly by Tammy Nguyen. She confirmed that I could simply deposit my check from out of state and asked about my debit card which was not activated and I had not received. She quickly took care of it and printed me a new one and kindly showed me how to make check deposits.
I had some questions about our car loan since we are complete newbies. Tammy was very helpful and patient with me and went through lots of options and possibilities to illustrate the process. I was able to lean on this information and have real numbers in my back pocket during negotiation. I really appreciated Tammy taking the time and being so helpful.
Cheers,

Honestly the worst customer service I have received at a BECU location. First, they never returned any calls from the BECU center when they tried to call about my paperwork and check I turned in for direct withdrawal to make my loan payment. After sitting on the phone for an hour, the manager never called me back to let me know if everything got squared away. They didn’t let me know they lost my check and my automatic payment wasn’t going to be processed. Thank God I checked online and noticed otherwise I would have been charged a late fee. Still, 2 months later, haven’t heard back from the manager.
No apologies or anything. I set up automatic withdrawal so I didn’t have to go out of my way to find an ATM and deposit money and they can’t bother to call back and let me know if my paperwork has gone through or not.
Never again will I work with this branch.
Not only was did guy who took my paperwork and not process it screw me over, the actual Manager has horrible Customer Service.
So much for thinking BECU is all about their customers. I think not.

So far I’ve been a customer for about 2 months now n I’ve had nothing but good things to say about them. For staters when I opened my account they were really friendly n helpful n I didn’t know they had so many ATMs I could use throughout the country with no charge. I definitely recommend this bank.

Giving this a 5 star because, I’m not sure how better my experience could have been here.
So I found out the first of July my local bank isn’t local anymore. I liked them because they’re located inside my local grocery. However, they changed names and ownership without so much as a notification. Since I like having my bank be a local outfit, it was time to switch. After some research, I found BECU has been around for ages, is very people focused, and there’s a branch in Woodinville.
The woman there was polite, greeted us with the standard «how may I help you?» etc. We got a brand new account up in about 20 mins with minimal fuss. She was able to easily answer any questions I had about banking, ATMs, etc. I also observed a few things at the branch that were fairly security minded which impressed me. First, they have these physical screen cover things so you can’t just snoop at their screens when they’re away. Second, the deposit box is built like a tank. You put your deposit slip in that thing and it sounds like you’re raising a portcullis in there. It slowly closes with a satisfying clunk.
All in all, hopefully the start of a beautiful relationship with my new bank.

Easy in Easy out, that’s what I am talking about. BECU makes it so easy to make deposits in their machines. Just stick in the money or checks, get your receipt and you are done! Nice location, inside ATM so you don’t get wet. This location has workers too so you can open new accounts etc… but you can’t actually «bank» here.