Hilton Woodcliff Lake

Spa is technically run by a third party but Hilton should screen their merchants better. The spa at Woodcliffe Lakes leave before scheduled closing and arrive long after opening times, sometimes hours. Hilton should worry about customer experience and not allow for unprofessional vendors like this

My company tends to have late night functions near The Woodcliff Lake Hilton so I’ve stayed there numerous times. The hotel itself is nice, not great mind you but nice. I would put it slightly below their other properties where I’ve stayed. Service is polite and attentive. Since they seem to do a fair bit of banquets there is usually some ruckus in the lobby that can often carry over into the hallways and rooms if you’re unlucky enough to be in proximity to them.
The bar and restaurant are adequate with hours and amenities that you would expect at a Hilton. One huge difficulty is their layout. Well, not so much the layout as it is their signage. With a sinuous series of hallways that are basically unmarked, if you don’t pay attention, getting to the lobby or one of the ancillary parking areas can be frustrating. I’ve stayed there over a dozen times and have yet to be able to find my way quickly back to the lobby. I’m really surprised that management hasn’t addressed this since I’m sure I’m not the only one to point it out.
Room rates can vary greatly. I’ve paid as little as $ 79 and as much as $ 160 for the same exact room so assume nothing when calling to make your reservations. I do believe they give a paltry discount for AAA members and even less if you have Hilton Honors which kind of surprised me. I think I saved a whopping $ 5 on my stay last month. All in all, I think it’s a solid choice in that area. The location is centralized to a lot of businesses and restaurants if you need to venture out. I would simply suggest that you request a room as close to the lobby as possible. Otherwise you could find yourself wandering about aimlessly trying to get back there again.

Very accommodating and friendly staff at the desk.
I stayed in king bed room on the third floor. The price was very reasonable for hotels in this area and woodcliff lake is a great setting as you are not on a highway (17 etc).
Room was old but had renovations such as newer furniture and shower/​bath area.
Typical cleanliness for hotels in this range.
Main lobby and guest areas renovated and are more modern.
Not the most luxurious but it is priced just right.
I would come back and recommend.

Had a great time at this hotel.
Mann was there to greet us from the beginning and made us feel welcomed. The rest of the staff was very professional and helpful.
We thoroughly enjoyed the pool, hot tub and sauna. A basketball was provided for us to play basketball.
The lobby was beautifully decorated for christmas.
Will be back.

I would rate it a 3.5star. Nice hotel. Our rooms was remodeled and staff was friendly. Hotel has a spa, if you want to be pampered.

This rating is regarding a wedding block experience, posted by the bride. If I could give 0 stars, I would. We booked a wedding block here for our wedding night. We had 26 guest rooms total booked under our block, lots of business for this hotel. We were quite dissatisfied with our experience. We had booking issues — we were told that for every night we gave them 20+ booked guest rooms, they would give us a complimentary bridal suite for that night. When my maid of honor called the front desk staff to book her room for two nights, she was encouraged to book outside of our wedding block (presumably because if we had more reservations counted toward our block we would get a complimentary room for two nights, not just one). I’m not sure how many other guests experienced this. This obviously did not instill confidence, as it made us fear we would be cheated. We ended up paying for one of our two nights — over $ 300 for a suite that was really just mediocre. Further, when my husband arrived the day before the wedding to check-​in, the front desk staff informed him that our bridal suite was not ready. He waited for 2 hours in the front lobby, which extended to even after our 3pm check-​in time. After this, we were finally given a suite with 2 double beds (for our wedding night) in which the air conditioning didn’t work. I, at that point, called the group sales manager that booked our wedding block, Megan Murphy, and as soon as she was made aware of this we were thankfully given a complimentary upgrade to an executive suite. However, Megan was never notified of the issue by the front desk staff, she wasn’t aware until we called. There are serious communication issues between the front desk staff & the group sales department. The group sales department should be regularly following up with the front desk to make sure wedding blocks are being handled smoothly because it is a HUGE source of business for this hotel. Further, we dropped off «hotel welcome bags» to be distributed to our wedding guests upon their arrival the day before our wedding, which we put a significant amount of effort & money into making. Because of hotel block booking issues (mentioned above), I gave extra bags in case a few of our guests had booked outside of our block and there were more needed than anticipated. We learned that several of our guests never actually received them. There should have been at least 9 extras if not more, and when we tried to obtain the extras back after the wedding weekend, we were given the run-​around by the front desk & the group sales department. I’m assuming the staff members took them for themselves. We were left feeling rather cheated at the end of everything, and wish we had gone with another hotel for our wedding block.

By far the worst experience I’ve ever had with a hotel — or even a company for that matter. I stayed there for one night last month and am still dealing with their mistake. Terrible customer service, overpriced AND they overcharged me. You couldn’t pay me to go back there.

It’s exactly like a Holiday Inn… except it’s called the Hilton. I honestly didn’t see any difference between this place and cheaper options… The upholstered chairs had holes in them, the bathrooms in the suites were extremely small (you’re in Jersey; you’re not short on space. come on). It’s fine… but don’t expect something extraordinary just because it’s a Hilton.

Surprisingly nice hotel. We stayed here for a wedding that was in the area. From the outside it looks old so we were a little nervous — even the hallways a little dated but the rooms are all updated and pretty large. Each room has a desk and a little coffee area. Bathroom is updated.
Nickleby’s Bar was very good. The bartender when we were there opened the bar about 30minutes earlier than the posted time as he could tell we wanted a bite to eat and a cocktail (or two). The food was very good and it was happy hour so the they were ½ price appetizers. Good drinks too.
We ordered room service for breakfast which was good. The staff at the front desk were great and accommodating. We asked for adjoining rooms and it was not a problem at all.
There was also a small gym and an indoor swimming pool. The grounds here looked really nice for a special occasion too!

Megan in sales and the entire staff were above and beyond accommodating. She was very easy to work with for our wedding and her follow through is exemplary. Great bar, convenience store and overall staff.
I would recommend them for any event in the area. (Our venue was 30 min away and I still chose them)

This review for Nickleby’s Bar only. Here to meet a client after work
Pluses:
* Well-​made martinis
* Good selection of draft brewskis including Flying Fish Pale Ale, and above-​average bourbon selection
* Friendly and prompt service
* Some ½ price appetizers during happy hour.
Small Gripe: More loud than I’d prefer.
Recommend as meeting place for business.

Free WIFI, nice pool and workout rooms.

Oh Hilton… what happened to you? You and I go way back to when there were two farms around you and no office buildings… I even remember Copperfield’s, the weekend buffet and carving stations, but I guess we all must change. This used to be a high class establishment, and while it’s still a nice place to go to get away, it’s just not the same. I’m not a fan of the décor in the rooms, but as I always write… you’re not living here, it’s a place to lay down in for the night. The staff was very friendly though! They were definitely upbeat and full of energy!

Last time we stayed here was 3 years ago, so was very pleasantly surprised to see the contemporary upgrades they’ve done, the focus on service and the quality of the breakfast buffet. Very nice heated indoor pool, well-​equipped gym and a great smelling spa that we didn’t use. The women’s sauna needs some repair and wasn’t working well, but other than that, we would definitely come again and would recommend to others.

Large Hilton property so expect a decent walk to and from your room if they give you one away from the front. On my visit there must have been a party in the lobby as it was loud until 11pm. I had an early flight so my plan to get to sleep early did not work out.

My second visit here on business, and it’s not any better. Shower curtain smells like mildew and shower towels were stained. The rooms need a serious remodel, especially the restroom. There is no reason to come here unless it’s for business and the only place with rooms available.

This hotel was nice, so to say. It might have been that we came here on a day that there was a huge wedding and it was just packed and noisy. That would have given it a 2 star rating but I really did like this hotel.
The rooms were small, but the hotel itself is not. There’s two pools; indoor and out. The indoor pool was freezing. I think the temperature in there was all of 67 degrees.
There was a spa, but unfortunately we couldn’t get into there since the bridal party had use of it for most if the time we were there.
I’d like to come back to this one and try it out again, on an off season. So for now I’ll leave it at this review and hope to update it in the future

My partner and I stayed at Hilton Woodcliff Lake for two nights while we were attending a wedding nearby, and overall I would say that this is a boring Hilton that doesn’t really pay attention to customer loyalty, and that also literally has a floor plan that is a maze.
First of all, the layout of this hotel is horrendous. It’s only four floors high, but it stretches out like a bird with very long wings on both sides. Because I was with my extended family, they were rather amateur and put my grandmother far away from everyone else, which was borderline stupid. Why would you put an old woman literally a quarter of a mile from the check-​in area? The front desk must clearly deal with this issue a lot, and so it shows lack of forethought in taking care of guests.
The insides of the room were adequate, and what you would expect from the Hilton property. I don’t really have anything to complain about with the room, except for the bathrooms could perhaps need a little updating.
The breakfast at the hotel was a bit of a nightmare. They didn’t have enough servers, and so we waited forever for minor things like water and orange juice. The hotel seems packed with a lot of people attending weddings here. I think this is mainly a wedding space during the weekend, and perhaps a business location during the week — there were apparently six weddings the weekend we were there. Even though the hotel is rather large, it was packed.
We booked this hotel many months in advance in preparation for a wedding, and so you would think that being Diamond with Hilton HHonors, they would know of our arrival in advance and plan accordingly, but they did not. We just got a normal room, which is not normal for most Hilton properties. I certainly was not impressed with their customer loyalty.
Overall, the Hilton Woodcliff Lake is in the middle of nowhere, and I don’t even know why I was here. The customer service provided by multiple members of the team here were mediocre, and so obviously I wouldn’t recommend staying here. But at the same time, this clearly isn’t a leisure destination, so there must be a reason someone is looking to stay here. I guess that’s how this Hilton can survive with such crappy service.

This place was a middle of the road Hilton, in my opinion. During a recent two night stay, the hotel lobby area was under construction, so it will be interesting to see what types of improvements are made as a result of the construction.
The room I received had two double beds and the living/​sleeping area was quite spacious. The beds were comfortable and there were ample pillows on each bed. The nightstand had two reading lights and there were outlets to plug in a phone (aka my alarm clock). You can control the temperature of the room with the thermostat, and there were several options including temperature and fan speed.
The bathroom was a bit on the small side, at least relative to the size of the room, however there was a decent amount of counter space available. The hairdryer was already out on the counter, and the standard types of travel size toiletries were sitting on the counter.
The hotel has a decent space dedicated to the fitness center. Initially I was a bit confused, but there are two rooms set aside for this purpose. The first room, which I originally thought was the only room, held the free weights and a few weight machines. The second room across the hall had bikes, ellipticals, and treadmills. While there were towels and water available in this second room, I didn’t see any sanitizing wipes to wipe down machines, to my dismay. Perhaps I missed them (at least I hope I did).
The hotel served its purpose on a two-​day business trip. It was conveniently located for what I needed, but the location is set in a business park which is quiet at night. I never encountered much noise in the evening, which made for a pleasant stay.

I recently stayed here for 4 nights on a business trip and was pretty impressed with the hotel overall. The main things I look for in a hotel are cleanliness and quiet, both of which this hotel had.
I was staying on the third floor in a room that was pretty far from the elevator, but I didn’t mind this since I hate staying in rooms that are too close to elevators (too much noise). The room was exceptionally clean when I arrived, and the cleaning staff did a superb job each day I was there. The room was spacious and had plenty of desk space for working. The wi-​fi worked well and was easy to access. The beds were quite comfortable. The bathroom was nice, and the water pressure was good in the shower. One minor complaint: the bathrooms could use fans. It got pretty foggy after showers even with the door open.
The first night I was there, I did hear the person in the room above me tromping around a lot, but after that, I never heard anything from any room, even though I’m pretty sure they were all occupied.
I ate in the restaurant or had room service three of the four nights I was there and thought the food was pretty good for a hotel restaurant. I had a chicken and avocado wrap, a flatbread, the Hudson Valley salad, and a Cobb salad with chicken. The only meal that was subpar was the Cobb salad, which was deconstructed for some weird reason. It also didn’t have nearly enough lettuce.
As others have noted, the service at the hotel is superb. Every staff member I encountered was exceptionally friendly and attentive.
I used the fitness center two times while I was there and thought it was pretty good. However, some of the TVs on the cardio machines didn’t work. On a related note, a lot of the channels on the TV in my room didn’t get reception. I’m not sure if this is an ongoing issue or if something weird was happening while I was there, but it happened all the nights I was there.
Small issues aside, I think this hotel is a very good choice for the area. I’m sure I’ll stay there again.