St Pierre Oil Co

Very dissatisfied in my experience with this company. I am a renter and at the urging of my landlord who insisted their prices were good I changed my service to St Pierre Oil Company. I sent in my paperwork with the clear instructions that I did not want automatic delivery and sure enough shortly after I received a fuel delivery that I did not ask for. I called them and told them that it was OK but since I was not prepared to pay for the oil at that time that I did not want to be charged late fees if I could not afford to pay right away. This was my very reason for specifically setting up my account this way. They agreed but sent me bills a month later that had late fees tacked on. Then the phone calls started and they usually had a negative, nasty tone until I explained yet again that this bill only occurred because of their error and they would have to wait until I was in a position to pay it. I am currently in a very difficult financial situation and I admittedly was not able to pay them for a couple months. Last week I got another call asking when I could pay and I told them I would send payment in full the following Monday. Well Monday morning I get an email from my Landlord’s accountant saying that he had been called by St Pierre about my overdue account. I see this as an invasion of my privacy to bring the landlord into the matter especially when I had just told them that I would send payment that very day. I decided that I needed to go to the St Pierre office in person to settle the matter and asked to speak to the owner. I was instead passed off to the office manager who was unapologetic and insisted that I pay the late fees. After getting frustrated she leads me out of her office where some woman starts telling me in a nasty tone that I needed to pay up. Ignoring her rant I walked up to her and introduced myself only to have her launch into it again with me. I had to ask her who she was since she didn’t tell me and I had no idea. She then told me she was the owner of the company. I explained my position again and this woman was even ruder than the first. I left paying only the initial bill minus the late fees much to their dissatisfaction and told them to take me off of their customer list as I will be buying my heating oil elsewhere. They thought it made sense to lose a customer over $ 16 dollars (yes, all this over $ 16) in late fees rather than waive those fees and take responsibility for their own mistake. I will never give them another dollar of my money because of their poor customer service and business ethics.

Do your research before using this company. Used them for years until I found the steam boiler they had installed was cracked. I used a company that was recommended by a friend to come and assess the situation. I found out that it had been cracked for quite a long time, the boiler they had installed was well known in the industry to be inferior and they had not serviced the ducts on the second floor. Now I need to get my chimney repaired because the excess steam that has been released has deteriorated the interior of the chimney. I also understand why my oil bills were so high now… This company is not ethical or competent in what should be their field of expertise. Also, do not expect polite customer service you would expect as a client, the office personnel is unprofessional and rude.

Great Service– Isn’t that what it is all about?