LensCrafters

I came to this location to possibly do an exchange after purchasing glasses in Roseville and being unhappy with how they fit/​look.
I was nervous about asking to exchange, even though they have a 90-​day «no questions asked» policy, but it was not a problem at all.
After first discovering that the salespeople at Roseville hadn’t fit the glasses to me at all, they fit mine to see if I liked them any more.
I was unsure, so they encouraged me to look around. I got down to my purchased glasses and a new pair by the same designer. The general manager came over and was very helpful and encouraging that I had to like them so if I wanted to exchange, it wasn’t a problem.
I ended up exchanging and he (the general manager) helped with the AccuFit for the new pair and doing the exchange, which didn’t cost me a dime since the new frames were the same price and was still completed in an hour. The 40% coupon I had used with the first glasses also applied to the new purchase even though I didn’t have it with me anymore.
If you’re looking to try glasses at Lenscrafters, I would highly recommend this particular location in Woodbury. Great customer service that I did not experience at Roseville.

Excellent customer service and nice brightly lit location with lots of natural light which is invaluable when you are looking at yourself in glasses and want the best possible lighting. I’m only in MN for a short vacation and left my contact lenses and glasses at home in Seattle. Normally I like to support small independent businesses but thankfully my last optometry appointment was at a Seattle-​based LensCrafters and so this LensCrafters in the Tamarack Village was able to look up my prescription et al on the LensCrafters system. They gave me some free trial boxes of contact lenses to last me during my time here in MN. I was so grateful at how easy this all was that I opted to order some new glasses from them while I was there since my insurance covers it and they were able to make them for me in only an hour. Also, their staff was very knowledgeable and helpful– such as providing guidance on the type of frames I should look for that would work with my very strong prescription, and then verifying with their lens makers once I selected some. This is in stark contrast to my experience with the LensCrafters at Westlake Mall in Seattle where they messed up both my and my boyfriend’s eyeglass orders because the person that helped us didn’t verify whether our frames would work with the lenses we require, even though we had advised him of the issue. Instead he seemed more interested in selling us on a slew of expensive add-​ons for the lenses. That boondoggle wasted a lot of our time. In contrast this LensCrafter’s location in Tamarack Village has restored my perception of the chain.