Woodbridge Campus Bookstore Nvcc

I bought two books from here for my classes. The books are located in the back and you have to get a clerk to grab them for you. After a week, I realized that the clerk grabbed me the wrong book so I needed to return it. I ended up going to the Alexandria to buy the correct book and I bought another book.
The day after, I found out that I had to return all three books. The wrong one, the right one and the second one I bought in Alexandria. When I went to the Woodbridge bookstore and told them that I needed to return the books, Megan (I supposed the manager) worked with me and asked for my schedule and proof I dropped the class. I didn’t drop the class, I just needed to return the books!
Megan told me that it wasn’t possible for me to return the books because I hadn’t dropped the class. I wasn’t sure why this was but I explained that one of the books was sold to me incorrectly and the third book was only a day old and I needed to return it for financial reasons. She continued to tell me that I couldn’t return the books. I told her that I bought them the day before and I don’t see why I couldn’t return them. She then told me that I had to go to Alexandria to return them and they can’t return it here. I asked her why and if they all used the same system. She finally signed and said, «I’ll return them here but I’m not sure if it will completely go through but I will try.»
After I got the incorrect book and the new book finally returned, she said that I didn’t need to return the correct book because I was in the class. I told her that I needed to return it for financial reasons and I found it cheaper online and she told me that it was completely impossible to return it because it was out of policy and that just because it’s cheaper online, I shouldn’t return it. I knew that the policy stated that I had three weeks to return a book so I asked Megan to show me where in the policy it stated it. After I asked this, she let out a loud sigh and exclaimed, «FINE, YOU CAN RETURN IT!»
I have never had an experience like this at any store. I understand that taking a large return is negative for the store, but please do not lie to your customers about the policy. The policy is in place to keep everything fair.
I will NEVER buy another book at the NVCC Woodbridge Bookstore.

Super friendly staff. I went in not knowing what to do and they took care of everything for me with out making me feel as dumb as I felt. Everyone was fantastic and very knowledgeable. They had everything I needed.

Small but they always had the books i needed. (alexandria is larger but they seem to lose stock faster) friendly staff