Silver Star Applicances,LLC

I honestly don’t know where to begin. Silver Star Appliances was the company assigned by my home warranty company to repair my washer. It was obvious even to me that the drum in my front load washer needed to be replaced as it no longer spun freely. This was diagnosed by the technician quickly. I was told the part, once approved by the warranty company, would arrive within 10 – 15 days and they would be in touch to install. So far so good.
On the day of installation, the technicians arrived within the window I was given. The drum looked quite different than the one that had been removed, but they assured me it was the right part. Maybe LG made some improvements — who am I to dispute. They finished the install in about 3 hours and I was told all was well and I could start a load of laundry. Thankfully, I elected to do a small load of my towels they used while replacing the drum. Why did they not bring their own?
Well, the machine would still not spin so now I had a machine full of water and wet soggy towels. We called the home warranty company right away and they contacted Silver Star and sent one of the technicians back out since he was still in the area. My husband pointed out to him repeatedly that the drum would not spin freely and made a grinding noise when it did turn ever so slowly. The technician completely dismissed my husband’s concerns and insisted the drum was the correct part and installed correctly. He did not even take a look at what my husband was pointing out insisting instead that the washer required a new motor.
What earned Silver Star a one star rating is their absolute refusal to listen to my husband and his concerns. Walk into any appliance store, open the door of an LG front load washer and you will notice the drum spins freely with no grinding noise whatsoever. Not so with ours. Additionally, I left Silver Star two messages as did my home warranty company requesting a callback and no one ever even attempted to contact us.
I had no confidence that the technician knew what he was doing, much less installed the right part in the washer correctly. To be honest, I refused to have the company back out to my home. If you can’t display the slightest bit of customer service and actually listen to the concerns of your customers, you do not deserve my business. Never again.

Silver Star Appliances was assigned by my home warranty company to repair our oven. After waiting almost a week for them to contact us, the technician finally came out and said that he needed to order a part to complete the repair. We were told it would take about a week to get the part. After hearing nothing for two weeks, I attempted to contact Silver Star, but got no response. Then I got an email from the warranty company assigning a new contractor to the job. It turns out Silver Star, without telling us, had decided not to complete the repair. So now here we are five weeks later with the part having to be ordered again, basically back to square one. I would give Silver Star negative stars if possible.

I called, they came, they fixed, I paid. It was a simple transaction that I was happy with. I’m an out of state homeowner, so we did everything by phone. My tenant is happy, so I am happy.
The fridge had been leaking and probably needed a washer replaced, but alas I’m in Florida and needed to hire a professional. The gentleman was professional and courteous on the phone, I was given a two-​hour window, and told the fee for the service call. They phoned me the day of the appointment 30 minutes before arrival, which was the following day. The refrigerator isn’t leaking anymore, so we’re all content.

We had a great experience with Silver Star. Like many others here, our home warranty directed us through them.
Ali contacted my husband to set up an appointment and we were always able to reach Ali during business hours. I was impressed at his flexibility with appointment timing. Yes, you have to be able to offer him a window of time, but I think that is to be expected in this area of services.
The first visit I was home. Unfortunately it did not fix our washing machine problem. But a second visit (my husband was home) seems to have fixed the problem. I am not upset that it took two visits, because it was not evident what was wrong.
Overall, Ali was very polite and efficient while working. He showed us the inside of the washer and explained what he thought the problem was. We felt everything was done with reasonable promptness. Our washer is fixed too, so what more could you ask for!
I would recommend them.

I was a little worried because I read the reviews, and my landlord’s home warranty/​service company assigned this contractor to us (to fix our dryer), so we didn’t have a choice. But I am really satisfied with the service. I had no problem getting a hold of someone each time I called. They offered an appointment time that same afternoon or the next Saturday, which was great because I wanted a Saturday appointment. They said they’d come between 11 a.m. and 3 p.m. They came just a few minutes before 3:00, which was not ideal but technically within the time they said. They were very polite and figured out the problem and fixed it in just 20 to 30 minutes (had to replace a broken fuse). So, overall, I was pretty happy with the service. (Note: the home warranty company said we should wait for them to call us to set up an appointment, but I just called them — they were able to look up the dispatch # and set up the appointment no problem.)

On 9÷21÷2014 my washing machine broke and I submitted a work order to my property manager (PM).
On or around 9÷23÷2014 PM said that Silver Star Appliances (SSA) was assigned the job and would contact me. After much confusion in getting ahold of me, an appointment for diagnosis was made for 9÷27÷2014.
Between ⁹⁄₂₃ — ⁹⁄₂₆ I feel I was given the run around, b/​c PM stated SSA was attempting to get ahold of me and was leaving voice messages… problem was I had received ZERO messages on my cell or at work.
9÷27÷2014, they arrive at the absolute end of the appointment window (it was from the middle of the day to 3pm), arriving just before 3pm. They were able to quickly identify the problem but could not perform the repair b/​c parts (and time) were needed.
Between ⁹⁄₂₈ — 10/​10/​2014, nothing but the run around from SSA for myself and my PM. I left several messages, both voice and text, and received ZERO replies. My PM was planning on reassigning the work b/​c of complete lack of communication on Silver Star’s part.
On 10/​11/​2014, just as my PM was about to reassign, SSA FINALLY contacted me and scheduled an appointment for 10/​15/​2014 between 3 and 7pm.
10/​15/​2014, I was at my house from 2:30pm — the rest of the day. I heard NOTHING from SSA and I finally contacted them via text around 6:50pm inquiring if they were still coming… NO REPLY. They finally arrive at 7:20pm to work on my washer, which they knew (and told me) would take 2 — 3 hours to complete! They suggested that they could reschedule but at this point, my day had been wasted and my washing machine had been non-​functioning for almost a month! After 10pm the work is finally finished and I am left with scuffed up walls, a filthy carpet, pile of trash and a functioning washer that I need to ‘monitor’ for ‘unfamiliar’ noises and/​or leaks.
10/​16/​2014, It seems the washer is functioning as designed and the repairs worked.
Being a renter, I told my PM that if this company is used again… I’ll pay for the repair myself and utilize another company. I can understand scheduling stuff, stuff/​life comes up… I get it. My last major repair took over a month b/​c of scheduling conflicts, as I work very unusual/​unpredictable hours. HUGE difference with that repair company and SSA… they contacted me regularly (email, text, v/​m, phone conversations, etc.). SSA completely FAILED at communication!
I cannot recommend this company to anyone.

I don’t even want to give this company one star. They are a contractor through my home warranty company, whom I also do not recommend. My washer broke the tech came and looked at it two days later. It took him a week to submit his findings, after my warranty company approved the repairs it took another week to get an appointment which was a week from that time. The guy came to do the repairs took the washer apart said he didn’t have all of the parts and a week later he still hasn’t come back to finish the job! So this is going on a month now with no washing machine! Absolutely the worst experience I’ve ever had with both companies. If I had bought a new washer it would have been installed already and less of a headache. DO NOT use this company for your repairs!!!

I would not recommend this company. They are a contractor through my home warranty company. I submitted a service request on ⁶⁄₂₂; the first appointment they had available was on ⁶⁄₂₇. The technician was supposed to arrive between 11 and 3, but he never showed up. Turns out, he worked on the neighbor’s washing machine instead! He did not even realize he was at the wrong address with a different brand of washer for a client with a different name.