Safelite AutoGlass

I had a very positive experience today at the Woodbridge Safelite. After getting a chip in my pickup windshield I went there to see if it could be fixed. The customer service representative inspected the windshield & said they could repair it. He also informed me that my insurance (USAA) would pay for the repair, if I wanted to use that option. I asked when they could do the work. The representative checked their shop, said they could start immediately & that it would take about an hour. Half an hour later they were finished and did a beautiful job.

Needed a replacement windshield in my 2007 Porsche Cayman due to a chip /​crack. Checked with the Porsche dealer, D&S Glass (used by Caliber Collision) and Safelite. Porsche was $ 1,350, D&S was $ 925 and Safelite was $ 808 out the door. For USAA types, the Safelite website allows you to enter your insurance info and the rest is automatic. For Porsche drivers, Safelite uses only OEM Porsche glass. Horatio at the Woodbridge store was fantastic. He did a great job and remounted my EZ Pass, Inspection sticker and oil change reminder on the new windshield and put them back on STRAIGHT! Great attention to detail and then, after the service was complete, he parked my car next to a curb and guarded it with the Safelite truck so it wouldn’t get a door ding on his watch. Woodbridge store HIGHLY recommended. They have Saturday service.

To start off, no one wants to have to replace or repair a windshield. While driving I caught a small rock or something and it made a small crack less than 1″, but before I even parked it quickly spread across my windshield to be close to 10″. I made an appointment and dropped the car off to the non-​mobile location. As I was talking to the front desk he handed off my key to Eugene and as I left my car was already out of sight being worked on. I was told it would take an hour to an hour and a half to replace the windshield. I said it was cool and that I had a ride. I started running errands but after about 45 minutes they called me, I thought something must have been wrong –but nope, they were complete. I went back and Eugene explained to me that I needed to wait to wash my car, etc. He had also cleaned the windows and vacuumed out the whole car! Another point of attention to detail was that Eugene even moved the oil change sticker to the new windshield. Eugene is a true professional and so was everyone I met there. Before going to Safelite I called around and got quotes and Safelite had the best price and warranty. I definitely don’t want to go back, but if I had a damaged windshield I would definitely go to them –I apologize for chipping in my crack humor. Great price and great service, I highly recommend them.

I went through Geico who recommended Safelite in Woodbridge, VA but told me I was under no obligation to use them. I decided to go with Safelite. After I made my appointment I realized that I did not want generic glass in my car, but the Ford OEM Carlite glass. I called Safelite and specifically asked for the factory installed glass. They explained to me they would have to send a request to Geico. I had no problem paying the difference so Safelite was able to get my replacement windshield from Ford that same day and installed it today as scheduled. They told me 1 ½ to 2 hours, it ended up 2 ½ hours, not a big deal. The receptionist who helped to make sure I got the glass I wanted and the technician who handled my paperwork at Safelite were very professional and courteous. The glass looks good, all my windshield stickers were reattached and I am quite satisfied with the service at least for now.

I’d like to start off by saying that I’m not 100% sure if the technician that came out to fix my windshield was at this location but I’m making this review anyway. I would like to thank Lisa for being so professional and polite while explaining the process of filling the chips to me. Although I was at work and not going anywhere for a while, she let me know her status and what I needed to do to prepare for the work, which was just backing into my parking spot. She arrived exactly when she said she was going to and fixed my car within 20 minutes. I am very pleased with the fast and reliable service Safelite and Lisa provided for me today and will recommend them to anyone!

Went through my insurance for the claim and needed the entire windshield replaced. Safelite couldn’t find the glass in stock so they stated they had to order it. Then I call today to find out the status from the Woodbridge office and all they stated was do you have any appt. Then they made me call the Alexandria office who knew my claim and stated the glass was in stock. I ask then why was I not contacted to set up for an appointment. He stated he didn’t know. Then he checks and stated owe we have a different model year in stock than your car. They were not sure so they had to call the dealer (mind you they were doing this yesterday). So at this point, since i apparently was one of many thousand customers, they had apparently dropped the ball and didn’t order or verify the correct glass size until I called them.
At this point, I called my insurance company and ask for someone else who was more responsive. They called other glass firm while on the phone with me and we got direct answers and called to order the glass from the dealer as required.
Safelite dropped the ball and they do not communicate between the different offices. So they got a cancel of order from me and I will not use them again. Also responded to the insurance company about not having them as a supplier when their service sucks.

Absolutely the best customer service I’ve experienced at any type of car repair shop – I made a Unilocal account just so they know what a positive experience it was. Chipped my windshield on 95, pulled off and was having it repaired just minutes later. Not only did they do a great job with the fix, but their positive attitude and kindness greatly mitigated my disappointment that my windshield had just been chipped for the second time in a matter of weeks. This is the kind of customer service all should strive for but only a small and select few ever truly attain. Thanks guys!

You know I love great customer service! On the way home today a rock chipped my windshield. Drove straight over to Safelight with only a couple minutes to spare before they closed. Right now the weather is warmer during the day but can still get cold enough to freeze at night and I didn’t want the windshield to crack before I could get it sealed. The rep took one look at me, got up from his seat and walked to my car. He checked it out and said we can fix it for you… right now. I called my insurance company and five minutes later the windshield was being repaired. It took about a half an hour and when we returned the car was done and we were greeted with our paperwork and keys. Wow! No one said. you’ll have to come tomorrow because we are getting ready to close or we can help you until the insurance company send us your paperwork. I was more than impressed with the service I received :)

This updated review is NOT for the Woodbridge Safelite store, let me be VERY clear about that.
I am updating my review to reflect my satisfaction with the way my claim was handled by the corporate staff of Safelite. I was provided a rental car while my truck was in the body shop, which was very useful, and Safelite even extended my rental when there was confusion at the shop about who was paying and I was not able to retrieve my vehicle on time. Sarah Powers from Safelite corporate was very attentive and called me more than once to ensure I was happy. Great customer service from the corporate office that should be trickling down to the local shops.

Like other people who have commented on Safelite AutoGlass I was referred by my auto insurance (USAA). As a matter of fact, USAA is using Safelite to handle all broken glass claims. In my case, Safelite I was using the mobile technician service from this store.
Customer Service (Setting Appointment): This part of the experience was ok. I called my insurance company (USAA) and the phone system automatically routed me to a Safelite Customer Service Rep. The first available appointment was for a week later. I asked if I could have the glass replaced somewhere else, they say yes but they had to be enrolled in their system. I asked if there was a cap on how much USAA would pay if I take it someplace else and this kindergarten drop-​out was hooked on the $ 100 deductible. Yes, the two customer service reps I spoke with sounded like elementary school drop-​outs. Unable to comprehend anything. I decided to avoid hazel and schedule an appointment with them. Within minutes I got a confirmation email and everything sounded good. HOW WRONG I WAS!
Customer Service (Day of the Appointment): I classify the service at this time to be somewhere between «poor and piss poor.» My two hour appointment window was from 0800AM to 10:00AM. It is now 10:25AM and no technician. I called the 800 number and ask if the technician was in route. I was put on hold and then the customer service rep came back and told me I needed to call the shop because she could not get a hold of the technician or the shop. «they are not answering the phone.» WTF! If they don’t answer the phone for you what make you think they will answer it for me. DUUHHH! Is like a politician trying over and over to implement the same policies that have failed in the past and expect a different outcome.
Technician: The technician finally showed up and replaced the glass. He knew I was furious and was smart enough to stay away from me and do his job. The replacement was done in a very professional way. He was very knowledgeable and careful not to scratch or damage anything. He asked me if I knew the owner of the car parked next to me because he would like to have that vehicle moved as a precaution.
After the technician completed the installation and gave me the warranty orientation and told me not to wash the truck until Monday to allow the sealer to cure, he apologized for being late and showed me in his system the problem. It appears for Safelite standard appointment window is four hours and USAA required them to have a two hour appointment windows. The Safelite system can «book» a two hour appointment window, but it is not smart enough to give those type of appointments priority over the the four hour. As a result the appointments are scheduled in the order they are received. My appointment was the 4^th one for the day sandwiched between four hour appointments. If the technician had not been planning when to take lunch, and noticed my appointment, he would not have shown up until 11:30AM

On June 2, 2014, my girlfriend was headed back from the store when a her winshield was cracked by a rock. She was upset about it but I told her that her insurance (USAA) would take care of it at no cost. She called USAA and they referred her to Safelite AutoGlass (Woodbridge). Her original appointment was June 6, 2014, but the technician called and told her that they were over booked and wanted to know if they could reschedule for June 8, 2014. She agreed. On the morning of the appointment, the technician called and advised that he was arriving at her apartment complex. She met him outside and they went over to her car. While he was working on her windshield, he began to make small talk. He told my girlfriend that he was married and that he would be celebrating his 40^th birthday soon. She told him congrats and left it at that. He then asked if she was married and she told him no. He asked if she had a boyfriend and she told him that she had a girlfriend. He then asked, «Do you think your girlfriend would mind if I took you out one day?» She responded, «Hell yes she would mind and arent you married!!!» He laughed it off and then said that he just wanted to know if he could take a friend out for his 40^th birthday. She told him that he and she were not friends and that the conversation was very inappropriate. She told him that she didn’t mind small talk while he repaired her windshield, but nothing past that. She said she felt very uncomfortable in his presence but did not want to leave because he had the keys to her car and was still working on the windshield. The technician apologized and started talking about the weather. Lastly he said, «I really have to use the bathroom; would you mind if I came up to your apartment to use yours?» She told him that she does mind and that there is a Wendy’s and McDonald’s around the corner. He shut up after that, finished her windshield, and left.
Even though the windshield was repaired, I found the technician to be VERY VERY UNPROFESSIONAL! I was disgusted that he was so inappropriate with my girlfriend and even tried to get into her apartment! I’m glad that she handled him, but I wish she would have gotten his name! Ladies, just be careful with home services. This guy was NOT a good representation of SafeLite at all!

I have a brand new Toyota Sienna, which I paid $ 45K for it. While driving on 95 I got hit by a rock that destroyed my windshield. I was referred to this place by my insurance, USAA. Easy to get the appointment, I was there 10 minutes early before the appointment time and they took my van in for repair. It was special order glass so I had to leave the van there. I pick it up in the afternoon jus to discover that the glass moldings on each side of the windshield was lose and not attached property to the frame. The moldings has a plastic tab and also requires double sided 3M tape to property secure the molding to the frame. Needless to say it was missing the 3M tape. I requested to have the repair done properly. I was told that the molding will not fly off because of the tabs. I insisted on having it done properly. After going back and forth, the Tec. took the truck back to the shop and put some black bubble gum glue on it. It look like crap. They assured me that it will hold.
After my first carwash the molding was flapping around my windshield like a flag. I call them to have this issue repaid once and for all. They send their mobile Tech. who showed up to my home and had no 3M tape to make the repair. He went to the local Auto Zone to buy some double sided tape. However he came back with the cheap white double sided tape that is inferior in quality to the 3M auto motive tape. He made a repair to the molding. However that repaired lasted two carwash trips and is loose again.
This people were polite and all, but what good is that if they cant do a simple repair. I paid a lot of money for my car and it sucks that this shop did a crappy job. I paid a lot for the windshield repair I expect a professional job.
NO I DON’T RECOMMEND ANY ONE GOING THERE!

Usaa sent me here and Horatio made the crack disappear I couldn’t find it! Check out my b4 and after shots

This was referred to me by my auto insurance (USAA) after having a rock put a foot long crack in my windshield. I was not really talked to when I came in and just asked to sign a payment form and hand over my key. No information about what glass I would be getting, the work they were doing, the warranty, nada. Granted I had already done my homework online, but it was not a great sign of customer service. I saw them bring in other people to the back area of the shop to inspect the work when they were finished. This was never done for me… they simple brought the car around to the front, and said your car is ready. They didn’t seem to vacuum out the interior or wash the windows.
Perhaps this was for a reason, because I had to actually drive all the way back to the shop due to a baseball sized smear on the windshield that no amount of Windex would get rid of. The guy came outside with a can of spray and a razor blade … and said that it may have been «activator». After about 10 minutes of spraying, wiping, and scraping, I got kind of tired and wanted to leave… he got most of it. But definitely not the greatest experience for 340 bucks.

I would not recommend Safelite in Woodbridge, VA to anyone. I cannot speak for the actual windshield replacement because it never happened.
After scheduling an appointment through my insurance, I was given a 5 hour appointment window for Saturday, July 6, 2013. I received an email confirmation of my appointment that morning and by 3, I hadn’t heard anything from anyone. I called the number they provided, but the shop was closed. I did speak to a customer service agent who said she couldn’t tell if the job was assigned to a technician or not. After speaking with my insurance, who apologized and asked for me to allow them to call and speak to the manager on Monday morning. Monday comes and I speak to the manager who agrees to take $ 50 off my deductible if I reschedule the service and says he will find out why my windshield replacement was not completed on Saturday. I do not get a phone call back from the manager; instead I call back and because my father spoke so highly of them, I reschedule my appointment. No appointments are available for Tuesday, so I get scheduled again for Wednesday (today) from 12 to 5pm. The manager apologized again and offered to take $ 100 off my deductible.
Today, I called at 1pm to ensure that I was indeed scheduled for service and that a technician was actually assigned because I did not receive a phone or email confirmation for the appointment. I was assured that I was still scheduled and that a technician was assigned. After speaking to my insurance, twice, and Safelite, multiple times, I still have not received service. I received an email at 2:42pm that stated that I was still scheduled. So for the SECOND time, I have been left waiting by Safelite for 5 hours without receiving service. Of course, I call and the shop is closed and the representative has the audacity to offer to reschedule for a THIRD time. NO THANK YOU.
Do they do a good job repairing or replacing windshields? I would not know. What I do know is that they do not value their customers nor do they provide good customer service. I do know that I wasted over 10 hours of my life waiting for this company to show up and replace my windshield, and unless they were going to give me a lifetime of free windshield replacements, I wouldn’t let them near my car.
In closing, I do NOT recommend Safelite in Woodbridge, VA.

This was the best auto service I’ve had, probably ever. I had a small crack in my windshield that was covered by my insurance, and I was able to schedule an appointment online the same day as I submitted my claim. When I walked in, they greeted me by name before I said anything, grabbed my keys, and told me to have a seat (in quite comfy chairs). The waiting room was perfectly pleasant, and the remote control was out so I could change the TV. It only took about 30 – 45 minutes, and they also vacuumed out my car, and wiped my windows on the inside. And Andre (I believe that was his name) adjusted my stereo sound for me! Just all around great service! You don’t want to have to use Safelite, but I would run over here quickly if I needed it again!