Popeyes Chicken and Biscuits

I have been coming to this Popeyes for years but this just might be the last time. I came in here wanting to order a 3 piece meal and they told me they only had Cajun rice, mashed potatoes and green beans. No fries. How do you not have fries? And this was at 8 pm on a Sunday. They were pretty much almost out of everything. They happens almost every time I come here! The employees are extremely rude and if the managers aren’t around, they will talk and ignore you for as long as possible. When I actually tried the food I got, the chicken was dry, the mashed potatoes barely had any gravy and the rice was crunchy. This Popeyes is awful.

We eat at this Popeyes at least once a week and they always give us the Senior Citizen discount automatically. Today the young man didn’t so I said u didn’t give me the Senior discount he said it’s too late I can’t do it u have to tell me before I ring it up. I said that’s not fair they always automatically give it to us could u please get the Manager, which he did. When she came out she had an attitude, rang the order again and gave me the discount of $ 2.23. She then told me in a kind of rude way that next time I need to ask for the discount before they ring me up. Well, if I had known that was their policy I would have but since they always automatic rang up the discount I wasn’t aware that I had too. Usually the staff is really friendly I guess it was a bad day for her. Maybe they should put a sign out letting us Seniors know we have to ask for the discount.

They work very hard to keep this specific location running smoothly! The employees are nice. They seem exhausted at times but they all work together as a team. I don’t like the long wait but surprisingly they close at 6 on Christmas Eve! So why not wait lol
Food is always good and the biscuits are to die for!

I’ve been here at least three or four times and I’ve never had issues. The food is always good and the employees have been friendly to me each time. I say go for it if you’re in the area. Not sure what happened to the other reviewers.

I love me some Popeyes but they shouldn’t call it that. This place is more like dried up KFC. It is confounding how a chain restaurant’s chicken can be ²⁄₃ rd the size of chicken at other restaurants in the SAME CHAIN. All I have to say beyond that is this: I’d skip this place if I were you.
Helpful?

This place is a fricking joke. 215 on a Saturday 1 register and line is 10+ deep. Low on chicken. And it amazes me that when I spend $ 40 on a meal, it takes me nearly 40 min to get in and out. Cleanliness is questionable at best. While your in line waiting look up at the air reclaim so covered in dirt and dust make you wonder. People in back cooking with no hat or hair net. People up front clearly have no idea what washing hands gloves or cross contamination are. Not to mention watched the staff mix old biscuits with new biscuits.
And by the way the onion rings I had to wait so long for not cooked!!!
Seems like we only ever try this place when someone else asks for Popeyes because it’s such a train wreck. Since they clearly don’t care about their customers can guarantee we Will not be back.

I am not sure why I continue to punish myself. This is the worst Popeyes Chicken ever. The kids that work here are awful and management is lacking. No spicy chicken made. I thought you prepare chicken as you run out. Biscuits are almost always hard. It’s worth it to drive all the way over to Dale Blvd. Last time you get my money.

I give this location 3 stars because while the food is delicious and holds up to Popeyes standards, the employees leave much more to be desired in terms of customer service. I have encountered rude employees, those that seem as though they aren’t paying attention to you or anything you are ordering, and those that do not make any effort at all. In all the times that I have been here, I have yet to encounter any friendly employees. This location does not have a drive thru window, but is clean on the outside and inside.

Popeyes HQ should revamp this location. Service is horrible, food is not good (biscuits hard as you know). What happen to the New Orleans basics to the franchise?

The prices are ridiculous Over 8 dollars for a 3 piece; a total for 3 meals was over 30 dollars. They were also completely out of Ice Tea and in no hurry to refill it, there is no drive thru and they were slow with everything, plus they missed the all white-​meat but still charged us for it SMH

Waited 5 minutes before anyone took my order. They even messed up my order, paid for cole slaw & never got. Spoke to the Manager & he was rude, unapologetic & just didn’t care. I told him I just got home, you guys charged me for a cole slaw & never got it. Terrible service!

I was thinking about giving them 3 stars but there truck is running late and there is not much food to choose from. Come on now what’s chicken and shrimp without sweet ice tea. I will try it again one day.

So bad. I got there at 5:50 p.m. on a Friday evening. There were maybe six people in the restaurant eating and another five standing on line. While I waited in line I heard a cook yell out «eight minutes for white meat.» As I waited for my order (including white meat of course) they yelled out «15 minutes for dark.» Seriously? 6:00 at night and they are surprised people are there for chicken? Folks – you’re Popeyes. People are coming there for chicken, you might want to have some ready.

I wish I could have given it 0 stars. management is RUDE. I got a sweet tea and it was almost empty so I poured the last bit and when I get to the bottom of my cup I started sucking in RICE! I didn’t even order anything with rice! it was disgusting and they didn’t even do anything for me. the manager (who had an attitude) told me to drive 30 minutes back and show her the rice in my cup. I can’t believe how rude she was. I’m never going to that Popeyes ever again.

If you’re craving Popeyes, go out of your way to one of the other Popeyes in town. This one is operated by employees who are more interested socializing than tending to customers.
Chicken is cold, fries are soggy, biscuits are stale, mashed potatoes are sticky… I could go on but you get the picture. The only redeeming item I’ve had here when everything else has been a fail is the red beans and rice but it sits in a cooker all day so it’s kind of hard to mess up.
If you do end up here make sure to have them repeat your order back to you. If you are ordering it to-​go check to make sure it’s correct before you leave the store. And make sure you ask for your sauce — even if the menu states it comes with sauce, they won’t give it to you otherwise.
I love Popeyes, just not this one.

What can I say? It’s Popeyes! Love that chicken from Popeyes!

If I could have given them no stars I would have. Our receipt says our order went in at 9:22 and we didn’t leave until 9:50… Fast food, right? It wasn’t even crowded!
As stated in another review this location does not have a drive thru. The floors and the prep area were gross, obviously cleaning up during the day was not a big concern for this location. We weren’t the only people waiting for food either. They are slow, for no apparent reason. At one point the employees were no where to be found. Prices are too high, although I think this has been an issue with Popeye’s for a while now. They forgot our sauces, the ones that were supposed to come with the meal and the ones we asked for specifically. The is a terrible location and I know that I will never return to this place again.
When is VA gonna give in and put up some Bojangles! It’s Bo time!

When we arrived @ the Woodbridge, VA, Smoketown Road location, being the only ones waiting to order-​we went straight to the counter, and the manager and a trainee were standing behind the counter chatting about non work related matters (the girls’ hair). It took them a minute to acknowledge us and then they took our order. We ordered some naked tenders that were not even on the menu (but I knew Popeye’s offered them, per their website) and they only had 1 out of 3 flavors of dipping sauce. When we got our order, we checked to make sure all items were in the bag. It was missing the naked tenders combo, so we brought the bag to the counter and told them it was missing. The manager argued with us that they were in the bag. Then after we opened all boxes of food to show to her, she realized it hadn’t been in the bag to begin with. She apologized, but it was too late. We left the store, but then realized we weren’t given a receipt, so we had to go back into the store to ask for the receipt, so that we could complete the survey on the back of the receipt, and also identify the correct store on
and give feedback to the actual Popeye’s store.
The prices were also ridiculous. $ 7.99 for a 3 piece tenders combo is 30−40% more than we have paid for it anywhere else in the country. They were also completely out of hawaiian punch.
Oh, and there isn’t a drive-​thru option.
This is the second time we have been VERY disappointed at this location, even though we love Popeye’s and have had terrific food at all of the other locations we patronize.
Update: 02÷15÷12 On the same day I submitted this review to Unilocal,I also contacted the store directly, via email, because that’s only fair I felt, for them to know why we were unhappy with them-​and I know only 1 person gets a notcie about any reviews on Unilocal.Have heard no response from them.