Pope’s Heating & Air Conditioning

This company has been a joy to work with. They have been awesome in helping to fix some problems caused by a different company that did a poor new HVAC installation. Their workers are quality and skilled professionals who are also a joy to be around.
You truly can’t get much better than Pope’s Air!

This was the last time I will ever use Pope’s AC. They are a ripoff. I called them out in June to look at our AC that wasn’t working. They diagnosed the problem as a capacitor and gave me a written estimate of $ 250 for the part and 2 hours to replace it. The unit is 13 years old so I decided to go with a new unit. I looked up the price of the capacitor while they were replacing the unit and it saw that they were anywhere from $ 10-​$ 20. I asked the tech about it and he said he didn’t know why they were priced that way but that’s what it costs.
Fast forward to October 10^th, Our heater wasn’t igniting — granted this is the same unit they had worked on 4 months ago. I was on travel so my wife had to take care of it. Pope’s charged us $ 310 for a $ 25 capacitor… and that didn’t include the labor. When I got back in town I called them on it and was pretty much told tough @#$%. That’s what we charge and that’s what you paid. They clearly took advantage of my wife while I was gone.
So I decided to call 2 other HVAC companies and ask them what they would charge to replace the part. Of course, they were SUBSTANTIALLY cheaper than Pope’s, only charging $ 60 for the capacitor plus 30 minutes labor. So instead of $ 405 I would have paid just over $ 100.
No more Pope’s…EVER!

Wow. Called Pope’s about AC leak we were having. Terry — super nice guy– called back and spent a long while on the phone with me to help troubleshoot the issue.
We were Snell customers before but we’ll be working with Pope’s now. Very nice folks. Thanks Terry!

We use Pope’s in our business and they are quick, fair and very professional and I would not hesitate to recommend them to anyone as a business owner.

Earlier this week, our AC was failing — an especially bad time as the DC area was sustaining a heatwave of 90+ days and 90%+ humidity.
We called Pope’s and they came out that day and fixed it. While there, they did an overall system check to ensure that everything else was working properly. Their technician was incredibly friendly and helpful. We were especially fortunate that the repairs were covered under our manufacturer’s warrantee (helps make we want to buy a Trane next time).
We first came to Pope’s after a competitive bid for a new HVAC system back in 2007. They had the lowest price and did excellent work.

I recently purchased a 3 ton Trane air conditioning unit with furnace, electronic zone dampers, air filtration system, and a whole house humidifier through Pope’s Air Conditioning & Heating. I received multiple estimates from several HVAC contractors; Pope’s gave me the best deal and also included 1 year of complementary maintenance service. I knew Pope’s would do a great job installing everything because my father highly recommended them to me after using them to purchase and install his Trane A/​C. I was right. Pope’s did an outstanding job installing the new unit along with all the add-​ons. The crew was competent, knowledgeable, friendly and very professional. The install took 12 hours — Pope’s did not rush to get the job done. They went above and beyond to make sure I was happy and completely satisfied with their work. I appreciate that and I respect their integrity.
Throughout the procurement process, I dealt with a comfort specialist (Chris) who answered all of my questions and was extremely helpful. I will admit that I am very demanding and I don’t jump into a major purchase without first doing a lot of research and asking many questions. I’m sure I aggravated Chris but you’d never know it since he was always so professional and calm. I also appreciate how Chris didn’t try to sell me items I didn’t want or need. Pope’s is lucky to have stellar people like Chris.
I highly recommend Pope’s Air. There are dozens of HVAC contractors in NOVA/​DC but Pope’s is reliable, experienced, and competitively priced. Get your A/​C system installed correctly — call the experts. Call Pope’s!