NTA of Minnieville Exxon

Avoid! Don’t bring your car there for inspection they will find things that you can’t fix like headlights alignment. This my third visit for inspection and all three with the same problem. Also if you care about the environment they have motors leaking oil on the ground close to a creek.

This place is a joke. I called and asked what the wait time was looking like and he said 20 minutes. Liar. It took an hour and 45 minutes to move up one car. While waiting two cars back, I noticed a van who was not waiting in line, pull up and cut the line. He just drove right into the garage. Are you kidding me! This place should be shut down. Horrible customer service, not fast or even deciently paced, crowded, and a horrible experience. Go anywhere else!

I will never come here again. I called before I left home and spoke with someone who barely spoke English. I asked what the hours were for state inspection, and he said until 7pm. I left at 4 pm and got there at 4:09 and waiting in the line with 2 other cars. The inspector guy came out and told me that the car behind me was his last car, and that he took no more cars after 5pm. It was only 4:16 now… Then he said, while puffing his cigarette, his computer can’t handle anymore and that it was stressed… I understand people want to leave early sometimes, but his fucking attitude sucked. That and he was smoking… I don’t want that shit in my vehicle. I just arrived at the Exxon on Minnieville and Smoketown, and they welcomed my business. It’s now only 4:19. If a customer calls your business and confirms that it’s OK to come, don’t have them arrive, and wait, only to find out you’re going to turn them away. That is unprofessional, rude as hell, and waste of my time!

Bought a groupon for an oil change and they say they cannot do one while I wait, say car has to be left at least three hours. If you don’t want to give good service to people with groupons don’t put them out. Won’t even get gas with them anymore.

I returned to NTA of Millieville Exxon Saturday, January 3, 2015. My experience was improved, though not impressive.
I came in before noon without an appointment. The manager (Frank, I’m assuming) had me fill out another take in form to have services provided on my vehicle as outlined by the Groupon deal. He said it would be a couple of hours. I provided two telephone numbers to be contacted with when the service was complete.
Two and a half hours later, I called to check on the status of my car. I was informed that he had called and left a voicemail saying that my car was ready (I did not have a missed call from their number).
When we returned, the manager provided a receipt of service. I noted that the telephone number printed (and thus saved on his system) was incorrect. While I understand my handwriting might have been illegible, there was no verification of a correct number, nor was there an attempt to call the second number provided.
Also, my car was blocked in when trying to retrieve it by a car who apparently was owned by the girl behind the counter. Another inconvenience on behalf of the staff.
The actual service performed on the car was substantial. I was not provided a status on the three other factors of the deal (battery, coolant, and brakes), however I was advised regarding the status of my tires, which is appreciated.
Overall this experience was sub-​par. While my car was finally provided the paid for service, the amount of time I wasted with this establishment does not justify the labor.
Based on my experience, I will not be returning to this specific service shop, regardless of promotional coupons.

Ripped off my son who is a new driver with an $ 18 charge on top of inspection fees to replace a simple taillight bulb that takes all of 60 seconds to access and swap out. It took longer to print out the inspection paperwork than to change the bulb! By comparison, I had another car inspected recently at Precision Tune, and they replaced a bad bulb for just the $ 1 cost of the bulb (plus they even gave a discount on the inspection fee). If Minnieville Exxon doesn’t charge honest prices on the small jobs it makes me wonder how much price gouging they do on large ones. We won’t be taking our cars here again.

Been here several times over the years. Never been overcharged or treated unfairly. Awesome customer service as well… I might ass :-)

I went here last Thursday because my car was leaking brake fluid. Worst customer service I have ever had. They are rude and unprofessional. They said it would take only a few hours to fix. I didn’t get my car back until the next day. They said they would call with updates-​they never did. I had to call myself to find out what was going on. I called Friday morning at 9am to get an update and they said my car would be done in 15 minutes. I walk down there around 10am and proceed to wait another hour and a half. If you have to get your car fix DO NOT go there. They are a rip off!

This place was surprisingly awesome.
I initially dropped in to get a quick inspection but my headlight was out. I bought the bulb and went back. Turns out, this was not a bulb issue so they did a diagnostic check. While they didn’t carry the part I needed, Frank was super helpful and showed me online what part I needed to order. I ordered it and went back once I received it.
The replacement part did not work. Frustrated, and after maybe 2 hours of labor, they were kind enough to let me go with no charge. Very happy! I ordered ANOTHER replacement part and went back again.
This time, the part worked and I had a working headlight again and a passing inspection sticker about 2 hours later. They charged me a very small fee for the labor (and normal inspection costs) and I was out the door! I was in that shop so much the last few weeks for this issue… I feel like I got to know the staff a little bit. They are all very nice, helpful folks. Frank was nice to chat with while I waited for my car all these mornings and I very much appreciated the honesty dealing my vehicle.

Terrible customer service. If hadn’t already sat in Iine for 30 minutes I would’ve driven off. Plenty of places to get your inspection, so don’t bother.

So this was a bit of a mistake. I do partially put blame in myself for waiting til the last day of the month to get my inspections done. However when you call up and the tell you 15 minutes a car and there is only 2 cars in line you don’t expect to be siting here for 3 hours in a line… blocked in, stuck in your car. No one seems to care about how long the line is or trying to get through it. Just going about their business. The prices are nothing special the same as everyone else 28 and 16 sooo I am not really understanding the affinity to this service station.
The mechanics have wen going back and forth with one another and do not seem overwhelmingly impressive to me. The lot is jam packed and an accident waiting to happen
Overall as I indicated my biggest gripe is that I was lied to by the service staff and here there I sat for hours. Watching as friends of the techs pulled up and got special attention while I waited. I reserve my one star ratings for establishments that need to be shut down immediately. This business doesn’t need to be shut down but I am not quite sure how it survives with such poor service.

this location you will find 10 cent cheaper gas vs other locations.
small but it will save you money.

Frank is great people. He should move to Sunoco across the street. Pay at the pump is there to speed the process up of gassing and going. But instead the owner seems it necessary to always keep the pumps out of paper so that patrons have to come in with hopes of buying a soda or chips or gum. Well seven out of seven of my last trips I had to go into the station store for a receipt and I tell them every single time. So the way I see it, they don’t care about my business so I’m taking it else where. Sorry Frank, but time is very valuable to me and having to walk inside and wait behind three others just doesn’t work for me.
Sunoco here I come!

I’ve had a brush guard on the front of my 2002 truck since the day I bought it, and every year I get the VA state inspection done by various local gas stations. This year I took it to the Minnieville Exxon station based on the recommendation of a friend. I sat in line for 20 minutes behind another car, and when it was my turn to pull into the inspection bay, the inspector waved me in and told me to have a seat. I waited another 35 minutes for the inspection, only to have him tell me my vehicle failed because I have a brush guard. The brush guard is not exactly hidden from view, and this man could have told me LONG before I waited all that time that he was going to fail me because of it. I had to take my truck home, remove enough of the brush guard to make a difference, and drive all the way back to the station. I arrived to have the same inspector tell me I had to get BACK in line and wait ANOTHER 30 minutes just so he could now pass my vehicle. What an incredible waste of my time. This guy could have saved me a LOT of time by telling me right up front that he wasn’t going to pass my vehicle unless I removed the brush guard (which I’ve never had to do before). I wouldn’t buy a soda from these people.

Volume of return customers having vehicles serviced and inspected indicates satisfaction with workmanship, pricing and customer service.
We’ve had three cars serviced and inspected here over past couple of years and its been a marked improvement over Merchants Tire and Auto.

so i got a groupon now for an oil change this morn. i pulled up behind the oil change area and some young lil blue eyed kid came and greeted me. he was super nice and was like «oh you have a groupon, just go and ask for Frank, and we’ll take care of it.» i like this, because honestly, i feel bad when i use groupons (but seriously, i needed an oil change and it was $ 34 bucks for a full service oil change (a steal!) and this girl can’t afford to drop $ 100 bones on the whip right now.)
Frank was super chill, he took my keys right away and had them working on the vdubs while i filled out the paperwork. the youngin’ who had greeted me when i drove up came in to chat about the car, he asked me if there was anything else i wanted looked at or they needed to be aware of. i explained to him i was having some issues with the anti-​freeze and had been dealing with that with sunoco, we swapped anti-​freeze leaking stories) (his bmw had just started leaking this morn). he said they’d keep an eye out for it and they did, cause when the third dude (equally nice) came in to go over my car stuffs he said the radiator/​anti-​freeze was fine (phew, that’s been BLEEDING the bank account vdubs!)
overall, i think the oil change took like 20 minutes (if that) and everyone i talked to was super awesome. i haven’t been to this exxon since high school but i think i might start making the trek across town if this is how awesome they treat their customers. Not to say sunoco hasn’t been good, it’s just been so impersonal lately, the $ 1k plus on the anti-​freeze leak has put a damper on my opinion with them to be honest. i walked away from this shop feeling like this guys were super transparent and friendly.
Also, the groupon came with a tire rotation, but the tires on my back are different than those on the front (nice job curry’s of shirlington, how is it this shop is STILL haunting me???) and they are all worn evenly, so the young guy came out and explained it to me, i told him not to bother rotating them. Frank asked him at the end if they had been rotated, repeat of he and i’s convo and Frank gave me 10 bones off for not doing the rotation! Good on ya Frank!
I’ll be back!

Cool. Stopped in for pizza. Did not have any cheese cooked but offered to make me a slice fresh. 5 mins later i got my dinner.

Rarely if ever go to this station because Costco has way cheaper gas. I decided to get my state inspection done because I was driving right by but then remembered that getting in and out is nearly impossible due to traffic. While waiting for my truck, the guy in charge was standing about ten feet from the pumps smoking a cigarette. My college daughter saw it and said, great, we’re going to get blown up at a crappy gas station. Fortunately, we didn’t. LOL
The guy who did the inspection took all of 10 minutes at most. He basically looked at the truck, honked the horn and was done. Now I know how some of those old clunkers I see on the road can pass inspection.
There was one guy I asked where I should park to wait and he didn’t have a clue what I was saying. A customer waiting for his truck said not to bother asking the guy anything because he didn’t speak English. Next time I’ll just go to Costco.

They have the cheapest gas in the Dale city area!
Only downside is they don’t sell any alcohol.
But there service was very nice.
I am not too sure how it goes with their shop but as far as gas station goes
they are pretty decent!