Nova Orthopedic & Spine Care

I was able to schedule a next day appointment for a small fracture that had mostly healed with small lingering discomfort. Went through the vital check and preliminary Q&A with a nurse and then met with the doctor for 5 minutes who reviewed the X ray and a radiologist report. The charge came out to over $ 1900 most of which my insurance covered but the amount was way over the top for the service required and provided.

This place is terrible. The first appointment I made they ordered X-​rays for my lower back instead of my neck and upper back area. At that time Dr. Lofti stated I would need X-​rays first in order for insurance to to approve an MRI. So I made a second visit, it was over an hour for my X-​rays and then another 20 minutes for the doctor to see me. At that appointment he stated I don’t see anything in your X-​rays now you need physical therapy before I can request an MRI. 3 weeks later I am back for an 8am appointment and now it is 8:37 am I ask the receptionist about my appointment and now she says he’s running behind at least an hour. I’ve worked in the medical field for years. If a doctor is running behind you let a patient know when they come in. This place. And the lady that signed in with me for the same time appointment with the same doctor just left.

I went out of my way (not easy for me to drive far) to Woodbridge because Dr. Lotfi had good ratings and I had hurt my back so badly which had never happened before, I wanted to make sure I saw someone good. I actually had to wait a couple weeks before I could move my back enough to even make the drive. I can say the minimal was done. Not impressed with the organization or the doctor who had no patient manner, at least with me. Perhaps surgery is just the real specialty. The X-​Ray people were kind and caring at least. The fees for all the services were definitely charged.

The good:
1. Great location. Right across from Wegmans and the hospital

2. Modern office. Nice big windows in the patients’ rooms. Nice waiting area

3. Has its own physical therapy center.

4. Can do x-​rays onsite
The bad:
1. The patients rooms are located next to each other. Not soundproof at all. You can easily hear the conversations going on about you and and the people around you. So much for patient privacy.
2. The doctors here always seem to be in a huge hurry to get you out of the place. I’ve never used a timer, but I don’t think I’ve ever had a consultation that’s lasted over three minutes.
3. Lack of compassion towards patients.

Concerning # 3, I recently had a MRI done on my neck because I’d been experiencing numbness in my hand and arm and neck pain. Pretty scary, right? The MRI was ordered by one of the docs there. Nice doctor, although still guilty of my # 2 complaint. I was told to get the MRI and to come back to the office and see a different doctor. The neck specialist, I suppose.
So, yep, got the MRI done and went back to the office. The neck doctor looked at my MRI and said I had bulging discs and that there was no real cure. He didn’t really go over the specifics or explain any type of exercises that I could do. So, I attempted to ask a couple questions and had more, but he sort of halted the session, said he’d write me a note for physical therapy, and proceeded to the next room. Just a complete lack of compassion. Trust me, I get it you see a lot of patients, but could you at least PRETEND you give a rat’s behind? Anyways, learned more from googling info on the MRI report later that day than I did from the actual doctor!
My overall impression of this place is a giant MEH. If you have a short term injury, I suppose it would suffice. Broken bone, that sorta thing. But if you think you’re gonna be dealing with a long term issue, you’re honestly probably a lot better off finding a solo practitioner that treats you more like family and less like a number. They might not have as pretty a office as these guys, but you’ll probably be better off in the long run: physically and emotionally. Good luck!

My 9 year old has had back and neck problems for the last 3 years or so and we saw Dr. Lotfi who tried to determine the problem through x-​rays etc and suggested physical therapy. We utilized the physical therapy onsite and my daughter loved it. The individual who worked with her for the most part was Matt (sorry, don’t remember the last name) and he was incredible. In addition to treating her he talked to her about posture, paying attention when she sits in her chair at school and while walking. Not only gave her a list of exercises to do at home he went over each exercise to make sure she was doing things properly. When we were unable to work with Matt due to schedule conflicts the other therapists were also incredibly professional and engaging. The front office staff were also friendly and helpful. I will definitely recommend them to friends and family.

The facility/​staff/​physicians are amazing!!! I have everyone in my family coming to the guys at NOVA. It is such a convenient location and with the four physicians they have their they see essentially every orthopedic issue you could have! Dr. Press is truly one of the best physicians I have ever been too. He sat down with me and explained everything about my issues during my appointment with him. He was very patient (even with all my questions) and made me feel comfortable with the plan of care. I would recommend Dr. Press and all the other physicians at this office to ANYONE!

My first time here. I thought wow nice place. While I was waiting to be called in, staff was discussing another patient business in the waiting room. I heard everything and now everybody knows your issues. This place has no respect for patient’s information being heard. My doc lotfi was not professional or knows how to deal with patients information. He was discussing my issue at a computer work area where other nurses was around us. It was kinda embarrassing to be put on blast in front of strangers. I had to download this app to leave a review on Unilocal.I feel no respect at all here. Good luck

I was not happy with the service here. I miss couple a of appointments they charged me $ 30 each and my co-​pay to get an ex-​Ray to tell me I need to go to Synterra to get my Cortizone shot only for them to tell me they don’t take my insurance, what a waste of time.

Horrible once again!
If I could give no stars I would. I went in for my post operation appointment and the staff had my appointment on the wrong day then blamed me! The staff person said Dr. Gupta was not at the Woodbridge location today and there was no way they would schedule it wrong. At this point I told the staff person I wanted a copy of all my medical records, x-​rays and MRI, to cancel the wrong scheduled appointment and I was not leaving until I had all my medical information. I was sick of all the games.
The staff person gave me the form to fill out for my medical records. She then asked me if I wanted to cancel the scheduled appointment!!! Then she tells me they will call me when my medical records are ready to pick up! Really??? Was there something not clear in what I said above???
I went and sat down waiting for my medical records. After about 5 minutes my medical records appeared, but the MRI and X-​rays were missing! The staff person then asked me if they had them!!! Once again REALLY!!!
After about 3 minutes the staff person came out and said they were working on getting the X-​ray CD. She then asks me if I want to see Dr. Gupta. Wait… the other staff person just said Dr. Gupta was not at this location today??? I’m confused???
I ended up seeing Dr. Gupta, after I was given the other staff person that has made this surgery the most miserable one EVER!!! She even asked me how my pain medication was working? Umm I can’t take any pain medication. What are you talking about? Isn’t that in my medical file??? Wait since I had a copy of my medical file, I looked. I saw nothing about the pain medication in the medical file!!! Really? Isn’t that kind of important? We discussed that 4÷27÷15, four days after my surgery when I visited Dr. Gupta!!!
Dr. Gupta is a wonderful surgeon and Doctor. If he was at another hopital or care center, I would recommend him. However, I will NEVER recommend Nova Orthopedic & Spine Care due to the staff!
OHH and I finally recieved a phone call from the billing department 3 days short from a month when I called the first time. NICE!!! What a way to be on top of customer service!
As I said before the staff is horrible and running this palce in the ground.

I never EVER give 5 stars as I there is always room for improvement. That said — Dr. Cyrus Press went above and beyond to get me to my current state. Background — I tore my distal bicep tendon on Dec 15^th. With some research and phone calls I was able to schedule a visit with Dr. Press that same week, He informed me about the severity of my injury, but also calmed me down. Since it was close to the end of 2014, I expressed to Dr. Press that I wanted my surgery done before the end of the year. He said he HOPED to have my surgery done before the end of year and sort of promised he would do it on NYE if needed.
I had my surgery on Dec 29^th with a follow up the following week. Dr. Press has been nothing, but friendly and has provided plenty of information and inspiration towards my rehabilitation. I RECOMMEND DR. PRESS 100% for shoulder/​elbow/​arm injuries. He know what he’s doing.
The practice’s one drawback — location. I live in DC so the drive sucks, but they do have other offices. I know there is one in Mclean, VA, but their services are not the same as their Woodbridge, VA location. Maybe locations that offer the same services/​doctors as the Dale City/​Woodbridge location would be awesome.

I went in to see Dr. Cyrus Press because I was experiencing some joint pain. I had some issues in childhood that led to surgery, so I was afraid the issue had returned and I would need surgery again.
I went in for a scheduled office visit. I like this location, because it’s right off of I-​95 (and right across the street from Stonebrook shopping center, which has a Wegmans), so you can run see the doctor and run other errands, too due to the office’s proximity to everything.
The check in was pretty easy. As I sat and waited, I noticed there was a rehabilitation center adjoined to the doctor office, which is really convenient. I was swiftly brought into x-​rays, which is also a convenience as many Ortho docs have to send you offsite for x-​rays. Not even 5 minutes later, I was sitting across from Dr. Press. His diagnosis? Arthritis. Nothing could be done, he said. He could write a prescription for physical therapy, but that’s it.
I wasn’t expecting him to give me that diagnosis, so I was left feeling numb. I’m young and wasn’t expecting Old Man Arthur for another 20 years. I flooded Dr. Press with questions. He was kind enough to take me to Arthritis 101 school. He left, but then another question came to me, so I called for him, as he was just outside the room I was seen in. He returned slightly agitated with a «look, you got your allocated 10 minutes I’m paid by health insurance companies to talk to you.»
I ignored him and his agitated look and asked my question anyway, because he just turned my world upside down and my curiosity was bubbling with questions and I knew a mere Google search and WebMD article wouldn’t suffice.
Months passed and the pain worsened. Sitting for long periods of time, particularly when traveling became challenging. I called in to see if I could some help.
I received a return call from a «Valerie» days later and it was the most unprofessional, ghetto voicemail I’ve ever witnessed. I still have the message. It went something like this, «Um… My name is Valerie and I’m calling from Dr. Press’ office. We got your message. Yeah, so Dr. Press doesn’t think it’s that bad. Just take an ibuprofen and you’ll be fine. Yeah (laughs) … he doesn’t think it’s that bad and he’s not going to do anything further. Have any questions? Give us a call.»
I was flabbergasted. When did Doctors start telling patients how they were feeling? I didn’t expect that AT ALL. I was shocked that the doctor himself didn’t call me or at a minimum ask that I come in, so he can talk to me to run tests or probe further. No… He’s God. He knows what I’m feeling and it’s nothing that an aspirin can’t handle.
I will NEVER EVA be back. Valerie and Dr. Press are a complete disgrace to the medical profession.

If I could do no stars I would in a heart beat. I have never encountered a ruder secretary staff! Absolutely ghetto and miserable to deal with. The change your appointment and chose the time for you 12 hours before your appointment… Who does that?! I will never step foot in this place no matter how Hott the doctors look. Blech! I am disgusted with the service they have given me.