Molly Maid

I was using Molly Maids in the Baltimore area, and when I moved to Manassas, VA I started to use this Molly Maids company. It’s been sometime now and every time I am so pleased. The ladies really do an amazing job. They are respectful and hard working. My home just looks spotless. I am a self-​proclaimed clean freak, but didn’t want to do the hard work of having to clean the tubs, toilets, floors, baseboards ect… they relieve me of that stress, and time. Very satisfied with the work. Each and every time!

I am officially done with Molly Maids. I feel like the very first time we used their services, our place looked AMAZING, absolutely spotless, I wanted to cry! Each time after that though, their work has been progressively lazier to the point where they seriously barely did ANYTHING the last time they were here. It’s like they pull out all the stops when you first use them, and then once you’re lured in, they treat you like some second class citizen.
This past time though was the absolute worst which confirmed my decision not to use them anymore. I called and asked for a 1 hour cleaning — our place wasn’t all that dirty and we live in a 700 sq ft apartment. I asked if the floors, kitchen, and bathroom could be cleaned, as those were my main points of concern, and then other areas of the house just wiped down and tidied up.
When I came home, I was absolutely shocked. Yes, the floors were mopped, and yes, the bathroom was clean, but that was all. What the hell happened with the kitchen?! When I spoke on the phone with the person, I specifically asked for the kitchen to be cleaned. And why were no other areas of our tiny 700 sq ft apt touched?! WTF did they do for the rest of the hour??? I find it very, very hard to believe that cleaning a very small bathroom and mopping floors took up an entire hour. I have asked them several times in the past to clean our apartment for just an hour, and each room had been fully cleaned within that hour. I have absolutely no idea what changed from this time to previous times where they just could not get anything else done…
Thankfully my friend referred me to another cleaning service where the ladies charge far less and do a MUCH better job. Please, save your hard earned money and spend it on another service where they actually do the job they were paid for!

We hired Molly maids having never used a cleaning service in our home before. For the most part they did a good job, however, attention to detail is a must especially when your husband is in the hotel business. When he got home he was quick to point out that not all the picture frames were dusted, and neither were the fans in the kitchen, basement, etc. Also they were nearly an hour late. Again, these by themselves aren’t necessarily deal breakers, but having shelved out nearly $ 400 I expected a little bit better attention to detail. Still my house is cleaner now than it was 24 hours ago and for that I am grateful.

I used this service for awhile. We don’t use maids regularly, just several times a year. But while they did a great job the first time (to get the business I think) after that they started slacking more and more. They send the same team to your house and I think they just think they can get by with stuff, that or they don’t care after that. I’m not someone that has overly perfectionist expectations of the maids, just normal expectations, and I shouldn’t have to go back and point out what they didn’t do and what they missed. It seems to me that once they’ve cleaned your house once, and consider you a «customer» that they don’t care anymore. I’ve switched services now and don’t use them anymore.

I have had Molly Maid for over 10 years and have always been pleased with the service.

I have been a customer of this MM for over 10 years. I chose the monthly service and have been pleased with their work every time. Currently with a 1BR apartment and hard wood floors, my place is not the most difficult of assignments. I do have a dog who sheds a moderate amount. Their team arrives at the same time of the day each service, which makes it convenient for me. So my dog and I get lost for a couple of hours, and when we return my home sparkles. You would think they would rush to get my small job over with so they can get to the 4 BR colonial, but that has not been the case. Attention to detail and thoroughness has always been evident. I am able to breathe easier, literally, as all of the dog hair, including hidden hair ball tumbleweeds under furniture and behind doors, dust, etc are all gone. Floors and counter tops shine as they leave it in immaculate condition. Highly dependable as well.

Pure hot garbage if you ask me. They said they would be at my apartment between 1030 and 1130, and showed up at 130 instead. Took them almost two hours to clean a 750sq ft apartment. At 88 dollars an hour you would think they would move just a wee bit faster than that. The job they did cleaning wasn’t horrible, there was some stuff behind the door, and a little bit of dirt here and there. Overall though, the service was not good. If I were to do it all again I would go with any other cleaning service available.

This service was amazing! They went above and beyond cleaning everything from the ceiling to the baseboards. They left no stone unturned and did it all in a reasonable time. My wife and I are clean to begin with and were worried they were just going to pick up and wipe things down like the last service we used did but they were very professional and did what they were hired to do.
By the way… We have a huge end unit town home with plenty of hard wood floors and they didn’t cut any corners because of the size. We will use them again.

I’ve been using Molly Maids for two years and I’ve been delighted with the service of the team assigned to my home. However, my experience with their office validates to me why I don’t give the keys to my house to anyone. Today, Molly Maids of Woodbridge left me high and dry.
This particular franchise only recently began to call me to notify customers what time they would be over to clean. For the nearly 2 years prior to that, I’ve had to call to get a time window. It was a minor pain in the neck, but I put up with it because the cleaning team did a fantastic job. Yesterday, I received a call informing me they’d be over between 10am and 11am and I planned my day of assisting an elderly relative who’s just gotten out of the hospital around that timeframe. At 11:30am, I called to see where the team was and I was informed they would be by around 1pm to 2pm, which pretty much upended my day. I lost my cool and said, «Then why the **** did you call me and tell me a different time yesterday?» I cooled off, apologized for losing my temper, and was assured the team would be by in the afternoon. I also asked for the owner to call me re: regular scheduling issues.
When I returned home, I discovered a voicemail saying they would not clean my house and I was no longer their customer. Really? Is that how you treat customers when you screw up? Their cleaning teams do a great job, but pulling the rug out from under a customer after a persistent scheduling issue isn’t a way to conduct business.

Initially I set up an initial appointment with Molly Maids, but they never showed up. When I called to find out what was going on they gave a poor excuse and acted like I was being ridiculous for not wanting to reschedule. And to top it off, had I missed the appointment I would have had to pay them $ 50. I think they owe me $ 50. I went with a different service.