Michael Kors Outlet

This store is a complete disaster. I went yesterday with my niece who does not speak English. She found a purse for 40% off and was excited about it. She took it to the register to pay for it. As she was trying to purchase the purse, I was browsing the store for me. She then called me to help her out. The sale lady was telling her to purchase the matching wallet and was handing it to the cashier!!! Without my niece’s approval as she was not understanding what she was told. I then came and said NO a total of 8 times!!! and the lady was still forcing the item until I raised my voice. What kind of sales tactics are those, taking advantage of customers. As we were leaving, I looked at my niece’s receipt and saw that they only discounted 20%. Again taking advantage of her. I went back to the register to complain, and another sales person told me I was wrong!!! I then showed her the signs and had to admit she was wrong. She complained it was too complicated! If you don’t want to work with people, then DON’T! I am passing over other details which are just proofs of horrible management and poor employees. Worse store and really not giving a good opinion of the brand. Stay away by all means!

I was at the Potomac Mills store yesterday and couldn’t have asked for a nicer visit. Sale associate Anna was there to greet me and assisted me in looking for a new wallet. She also advised me on the way to keep my Michael Kors bag and wallet in there best condition.
Diba the assistant manager was very nice and we had a fantastic chat.
I read some very negative reviews about this store but I found it delightful and a place that I plan to return to. If you haven’t been there lately and had a bad experience in the past give them another try, I understand they are under new management.

Shittiest store in the world. This place is awful! The employees are unprofessional, and the manager is a retarded bitch!(Sonja) very rude customer service. If this wasnt America, that whore would taste some beating. Their no-​refund policy is stupid just like everyone who works there. They dont follow the company policy, when you call the customer service they’ll be like «We dont deal with stores, we deal with online purchases!» Then who’s responsible for stores?
Do not go there I beg you. You will suffer a lot.

Went in again this weekend… why? Store is worse than I ever thought it could be. The staff is HORRIBLE and just flat out RUDE. I walked my happy behind to Kate Spade and spent $ 1,200 based on the customer service alone. This place is a joke, the managers make me laugh. They really think they are high end…. You work in an outlet, in Potomac Mills Mall. This is a teenagers job. Please get over yourselves. It’s embarrassing.

Awful bad bad!!! You have to buy stuff from them when is full price in order to exchange to something else. If they give you a litter coupon or have 25% tag on it (not a clearance) you still couldn’t exchange it. You can’t change your mind in this store. I bought a watch that had 25% off and it didn’t fit me well so I want to exchange to something else but the lady told me that I can’t. I show her my recipe and nothing on it said final sale on my watch. I also bought the bag on a clearance price and it had a final sale on the recipe. I understand that I can’t return my bag but nothing said that on my watch. No one notify me at the check out either. How am I supposed to know.
I will not come here again. I will go to Kate Spade instead from now on!

Ummm… If i’m walking into a store and about to spend $ 500+ I expect SOMEONE to approach me or at least greet me as soon as I walk in.
I walked into this store today, to find 5 employees standing around and no one even bothered to either say hello or approach me to ask if I needed help, & I NEEEEDED HELPPPP!!!
Dear Store Management,
1. Either train your current staff
or…
2. Get a new staff
problem solved :)
You’re welcome! Thank me later!
BTW, your no return possibly really needs to change.

I was there today looking for a purse, As I walked around for a good 15 minutes NOT ONE salesperson said or looked my way (went out of their way to look away from me) At least 5 – 6 girls working! Will never shop there again

REALLY BAD CUSTOMER SERVICE. … they don’t do returns even you have purchased from that store and product is still in the store. Manager is the Worst they don’t tell you when they are selling a 50% off item that you can’t return or exchange!!! A rip off store… I won’t buy anything from this store.

Michael Kors does a horrible job monitoring the industry for rip offs and online retailers. I purchased a Michael Kors handbag online and received a complete rip off. I emailed the Michael Kors hotline for fraud and have received no word back. I would have assumed that a retailer has infamous as Michael Kors would monitor its market a little bit better. Sadly disappointed since I know other high end retails do a better job.

Horrible customer service, associates gave off attitude when me and my grandmother tried on watches but we did not like to purchase any of them. Return policy is flawed for we purchased a product yesterday and came to return for store credit, but they would not allow it. But of course they can exchange.

The store is clean and organized, the only issue is the staff. All the younger employees are very stuck up and snob you like they are millionaires. They definitely need to be more genuinely kind/​welcoming, get rid of those judgmental looks on their faces, and remember that they’re just working a little mall job. Calm down little girls. Be humble. I went into the store and right away I was being ambushed on my Michael Kors bag I currently already owned, I just went in for a matching wallet and quickly went to check out at the register. There were 4 employees out on the floor with no customers but still made me wait. They need to spend less time being full of themselves and work on their customer service skills. For a great store they need to have more mature and experienced staff.

Horrible customer service. On 5÷30÷214 at 6pm I CALLED this store looking for a dress that I had seen in another store recently. I gave the person who answered the phone the exact SKU number and size of the dress I was interested in. She told me they did have it in my size and that they were now ringing up 50% off the sale price.
She even said she would hold one for me with my last name. I drive an hour to this store only for them to tell me that they don’t have it in. (and an hour back at 3.99 a gallon!!!) Well what in the heck did they put on hold for me? I got one or two apologies and was sent on my way. Although I love Michael Kors’ clothing, I will not be returning to this store. I ended up getting the dress from the Williamsburg outlet along with a few other items.

Went to their store one day to exchange a watch I received for X-​mas, I was told I could not exchange it because they don’t carry the same product. I said well it’s MK, the women said its different but I could take it back where I bought it and get to store credit and come back !!! I never go to Potomic mills and now I remember why, the employees at these outlet stores are miserable and hate their customers … I will exchange my watch and will never return to this ghetto mall or ghetto MK store with thug employees. Nope

Not so much –_–
The store rarely has what I want and the stick in the store is minimal plus it’s sad when you can walk into TJ maxx and find the same items…
I’ll stick to the website or going out of town for my kors fix

I talked to the supervisor about return policy. she was really rude and not friendly at all. Had no heart to help out customer either… I thought of the brand name and customer service… Wow… Seriously???

I absolutely adore Michael Kors, especially the arm candy AKA the watches. Im so excited they opened a Michael Kors store. While its not the latest and greatest from his lines it still meets your fashionable needs. Love this store. They dont carry shoes and have minimal watches and jewelry.