Jewelry Exchange

I LEFT IN TEARS!!! DO NOT LET THE JEWELER HERE TOUCH YOUR PIECE!!! I went in looking to have a bridge added to my ANTIQUE engagement ring, a tiny piece of gold on the inside of the band to make the ring fit more snug but that can be easily removed if my fingers swell (pregancy, weight gain, what-​have-​you). The jeweler, who’s little shop is in the back of the store, attempted to do this but snapped the band of my ring while trying! He then had no choice but to size it down. He finished and it fit well, HOWEVER you can see and feel the work done to the band. He tried to charge me $ 35 for ruining my ring!!! He told me to «come back tomorow» and he would finish it. I complained and spoke to his son, who practically tossed my ring onto the counter, told me I didn’t have to pay, and he and the jeweler walked out the door saying they were tired and going home. They just walked out the door and left me standing there in tears!!! The work is TERRIBLE and I now have to go to another jeweler to have this work fixed! STAY AWAY FROM THIS PLACE AT ALL COSTS!!!

ZERO STARS! Dont go to Mike and Liz at «Diamond Selection» in there! «We bought my engagement ring and he gave it to us with a replaced diamond that was smaller in the halo and didnt even tell us the truth when we picked it up. When I called him out, he ordered a new setting but the second one is worse then the first one and my center stone is moving around in circles. For 7K, you think you would get quality but all we got was attitude that «no ring is perfect» from this jerk and his wife. He started to talk down to me because I was a woman I could tell but he can go back to Turkey where he came from and abuse his wife, but not me! I’ll see him in court. Piece of crap guy and a piece of crap engagement ring.

My boyfriend and I had been searching for the ‘perfect’ engagement ring for months but I couldn’t find anything I liked. All the major stores like Jared or Zales had similar simple looking rings which made me disappointed. To make things worse, I always felt rushed, unappreciated, and like I was being pressured to buy a random ring. Through helpful Unilocal reviews, I decided to visit Woodbridge Jewelry Exchange as a last minute resort because I had given up hope that I would ever find the perfect ring for me. Reviews told me to visit Ned at Classy Diamonds, so, that’s exactly what we did as soon as we got there. The minute we met Ned, I just KNEW that I had found the right place to get my dream ring. Ned helped me put together ideas to custom make the perfect ring for me. He is just amazing! I promise you will not be disappointed! If you are anything like me (picky on the perfect diamond ring), this is the place for you! You can design your ring to anything you like within your price budget! Ned is an extremely professional jeweler who will do everything he can until you’re 100% satisfied. We just picked up the ring recently and it looked GORGEOUS! More than anything I could’ve ever imagined. I’m thrilled! Thanks Ned! You have found another customer for life!

While the Jewelry Exchange in general may not have a good rep, there are some good vendors here. You just have to be selective in who you deal with. I worked with 2 jewelers at the Exchange. Adora Diamonds and Christine Jewelry. Both had beautiful pieces and worked to make the deal but ultimately I ended up making my purchase at Christine Jewelry. I had an excellent experience at Christine Jewelry. The choices of jewelry were beautiful and sparkly and I found just what I was looking for here. Sam and Ursula were very good to work with and Sam ultimately made the deal that I couldn’t refuse.

OVERPRICED. This place is trying to be like the NY jewelry district with the booths and different vendors, but if you are looking for a bargain, keep looking I found them to be just as expensive if not more, than the regular retail jewelry stores. The quality of the diamonds they have are the same as any other commercial jewelry store. A lot of the vendors have the same items, so the selection is not as great as it could be. Be warned, the sales people are very pushy and aggressive.

My dad bought a diamond ring at PACIFIC JEWELRY supposedly worth 11,000 and he got the guy down to 6,500. When they got the ring appraised it was only worth 2,500. Went right back to return the ring. Since June we have been waiting for the owner to return our money. Always calls to postpone the date and has been elusive with the money ever since. We called the Jewelry Exchange directly and spoke to a very nice lady who assured us that the money would be returned this Thursday. Our fingers are crossed but stay away from PACIFIC JEWELRY!

There are lots of vendors that I assume are reputable, but I found one bad one named Pacific Jewelry:
Sadly, I purchased an eternity band from them. It has been returned once for repair and loses a diamond about once a week while wearing it carefully. They refuse to provide a refund or other options and I feel they are very deceptive in their sales tactics. Turns out the ring was resized before being sold to me. An eternity band should never be resized and that is why the ring is losing stones continually.
This was supposed to be a symbol of unending love, it is turns out to be a very frustrating bit of metal in my new married life. DO NOT BUY FROM PACIFIC JEWERLY, but the other vendors might still be OK.
If they decide to provide a full refund I will consider changing this posting.

This is an interesting place… you walk through and vendors sort of throw themselves at you and you walk around saying «Just looking» 50 million times. It’s not a comfortable feeling. But, when my fiancé and I made it to Classy Diamonds, there was no pressure at all. I highly recommend dealing only with Ned or Phil in this place. They were kind and really take a lot of time to explain things and offer options to meet anyone’s budget.
So, overall this place gets 4 stars but really I only deal with Classy Diamonds… they get 5 stars! I’ve reviewed them on Unilocal if you want more details of my experience with them versus chain jewelers.

There are plenty of vendors to choose from when picking any piece of jewelry. My family and friends always go to Ocean of Diamonds. Their staff is friendly and very helpful when choosing the right piece. They help you try things on and will size you for whatever you are buying. They clean jewelry as well. I highly recommend them and everything is customized to your liking!