Floor & Decor

This place has great prices for flooring: wood, stone and installation materials. Our GC recommended it and compared to HD and Lowes it is cheaper with the higher to mid-​quality materials. You may be able to find cheaper prices on similar flooring at HD but the quality will not be same. We have had the associates assist with design and calculating materials needed for a DIY project and they did a decent job. Very friendly once you get to speaking with them. Always compare prices and shop around but so far everything except some grout has been cheaper here than at box stores. Ask for close-​out deals and left over materials if looking for deep discounted stuff.

I simply love this store! My wife and I are pretty handy, but had never done tile before. We attended one of their Saturday classes, then linked up with Colleen who helped guide us through replacing our bathroom tile floor. It went so well, that I tore out the shower. We used their decoration lady (who was super awesome) to help us design our new shower. I spent some time on YouTube learning more about tiling a shower, and went to work. I can not believe how great it turned out! We went to ikea for a new vanity, medicine cabinet and faucets — and completed our complete renovation for about $ 3000. We had multiple estimates for $ 25k! The folks at FND were excellent, and I love how easy returns are! Keep up the great work folks– I love your store, unbelievable prices, extensive products, and helpful staff!

Feels like I died and went to tile heaven! I work for a real estate development /​construction company so I’ve made many trips to this store. The staff is very helpful and they have so much variety when it comes to tile and floor. It can be a bit overwhelming but it is organized pretty nicely. They have a really nice selection of decorative tiles and the prices are fantastic, cheaper than other tile vendors we’ve shopped with. They have a good selection of flooring as well, also at phenomenal prices. My only complaint would be that sometimes the line for check-​out will be a little long, they don’t always have enough staff ringing people up if its busy. Other than that great selection, great service, and great prices. I would recommend this place to builders, contractors, designers, and homeowners!

Recently went to F&D to purchase tile to install over a wet bar. When I ran out of tile on a Saturday night (I decided to increase the square footage covered by the tile), I called F&N to inquire about the availability of the tiles I needed. As F&N was 55 miles from my house I did not want to make an unnecessary trip. Jamie at F&N answered the phone and told me to hold while she looked for me. After being put on hold for 10 minutes, Jamie returned to the phone, apologized for the long wait but advised me that the mosaic tiles on the floor where cracked; however, she located a box in the inventory. She put aside the requisite tile for me. When I arrived I met Jamie who was extremely professional, helpful and took care of my purchase. I plan to purchase again from F&N in no small measure as a result of my recent experience with Jamie. She should be recognized as a very valuable employee. And, I love how the tile looks and it was very reasonable!

This place is great for the DIYers on a budget! I’m no tile/​flooring expert, but hubs and I did our research before tackling our kitchen backsplash. We visited the usual Home Depot & Lowes, as well as Costco, online, and specialty tile shops to peruse the variety and pricing. This place is a drive for us, so we knew what style and around what color we had in mind (otherwise, plan on heading there not just twice (once to buy and once to return leftover, if needed)). They have a great website you can go online to at least get some ideas, but they do have a tad more selection in their store. The bonus is being able to return unused or opened tile boxes.
Sure, it’s Made in China, but you can’t beat the pricing. Budget-​friendly but modern-​chic-​nice looks for the win!
(Disclaimer: don’t come here expecting to be waited on hand and foot). That doesn’t mean they won’t help you, but this place is huge and they may be helping people.

Great customer service in store, on the phone with questions, and even their customer service line. I’ve had many questions and I’ve received a lot of help from many employees throughout the process. Ben certainly knows his stuff! Very clear and knowledgeable on laminate and wood floors. Thanks for helping this newbie :)

Without question, the best store in DC area for flooring and so much more. The shop room floor is extremely well organized and arranged. The personnel are very helpful and knowledge. The pickup process is very, very efficient. We picked up our 20 boxes of travertine tile, our three boxes of mosaic tiles, 13 boxes of subway tile, 80 bullnose subway tiles and two marble thresholds on Saturday, 11 Apr 15. Special call out to Jennifer C. in the customer pickup department. She was very help on getting our two pallets of tile to my contractor’s truck. Floor and Décor should be the first stop on your list, whether it is for tiles or hardwood flooring. If you make them your first stop, you probably won’t need to go anywhere else.

Terrible service and nobody told me I would not receive a warranty on my hardwood even though I could have purchased it else where with the warranty intact. I guess you pay for what you get.

Visited Floor and Décor for the first time as my dishwasher went on the fritz and water went everywhere and ended up ruining my laminate floor. When my wife and I walked in, we were dizzy with how big this place is and how many choices there are. Right when I thought we in over our heads, the operations Manager named «Ben» came right up to us asked if we needed help. Um? Yes!!! Ben was beyond FANTASTIC! He took all the time we needed and answered all and any questions we had. He made the experience there a great one. I cannot speak highly enough of him and how friendly everyone at Floor and Décor is! Even when I had to return some material, they were beyond pleasant to deal with. I highly recommend Floor and Décor and if you can, ask for Ben! The guy is what Customer Service is all about.
Oh yea? By the way, the selection and prices are extremely good. There is everything there that you could ever need for your home!

Thanks to Louis, I’ve had the best experience of my remodel life. This type of bathroom remodel is so detailed and overwhelming. But here I felt they took extra special care of me. They saved my life.

Very disappointed! While there were several associates on the sales floor to help us, one couldn’t answer our questions (but did call somone else over), another tried to give us the hard sale on another, more expensive product. Finally, the last associate said that he would pull our order and meet us at the pick up area in 15 minutes. 45 minutes later we are still waiting. Went inside to check on the order and it had not been pulled.
Meanwhile, a gentleman that had checked out behind us is being helped and his order is being loaded. Now they bring the loads out with a forklift. Instead of dropping the other order and going in to get ours, the forklift driver sits there waiting for the order to be loaded into the guy’s truck and then goes in to get ours. The so called manager inside can’t find the ticket they have you sign saying that your vehicle is suitable to haul the items (ours was — a Suburban!) and expected us to wait while she scurried around. We had our receipt, loaded the rest of our order and left.
We discovered that the insurance adjuster (we had a flood — the reason for new flooring) had underestimated our order. We went online to order the additional flooring. The first time we went to check out, we got an error stating the order had not gone through. Went through the checkout process again and got a confirmation screen
Now, the website states that your order will be pulled in two hours. The confirmation email that we received said not to come to the store until you receive an email stating that your order is ready. Since I work closer to the store, I was hopng to go after work to pick our order up. After four hours and not receiving an email stating that the order was ready, I went home. Once I arrived home, I called the store. At first, they could find no record of my order. Then they transferred me to the warehouse and they stated that they had just pulled my order (still no confirmation email). I finally received a confirmation email the next day almost 24 hours after I placed the order (and after I had already picked up the order.)
I also decided to check my bank account. Guess what — I had been charged twice for the order! So they tell me to call the ecommerce number and all operators are busy but if you leave a number, they will call you within an hour. I finally get through and am told that the second charge will reverse in 48 to 72 hours. So I am without that money until then — even though they admitted that sometimes their system does this. I am also told that if I am concerned, I can call my bank about it.
Still no refund after 72 hours so I call my bank. Bank says that they will open a claim but that it can take up to 10 days to settle claim! But my bank removed both charges within 24 hours and then the correct charge was processed. All in all, this entire process took seven days.
I now have to return two items (one of which was open when I picked it up. I did have the manager make a note on the receipt that it was open when picked up and that it was ok to return.) Hopefully, I will not be back to write a negative review on the return process.
So was it worth it? Not really sure that it was. When I have to take into account the travel time and the time and hassle it took to pick up our first order and then correct the double charge on our second, I don’t think it was worth it.

Been here several times a couple of times my husband and I were there for a couple of hours. Customer service was beyond a doubt wonderful. I saw in one review how good Archie was. Yes he is my husbands go to man. But I we also had other guys who should of clocked out for lunch and another guy who worked passed his clock out time without us even knowing to help us. From two customers who didn’t know anything about remodeling a bathroom definitely took the time to help. this is definitely our go to store whenever we do projects from now on

Great store! Great costumer services, a lot of selections. Especially Norma, she is supper helpfull with all the questions that you have! Love the store! I will comeback again.

I have been to floor and décor to buy Timberclick and Rustic Oak Hardwood floors. I’d like to first comment on their customer service, which I have found OUTSTANDING. Employees are eager to assist and seem to enjoy working there. The managers there are very nice and helpful as well. I originally bought some leftover Timberclick, but changed my mind and found a different color I liked and they exchanged it for me no problem. THEN, I bought too much and it was just outside their return window and they took the extra boxes back no problem. In that same trip, i bought 8 boxes of Rustic Oak Solid Hardwood 2 ¼. I can’t find anywhere to review these products so I will do it here. Highly recommend the Timberclick if you are looking to install a floating floor. Solid hardwood that floats and can be installed in a basement? Awesome! Looks awesome. Recommend laying additional underlayment under it so it won’t have that hollow sound (got some recycled underlayment from HD). The flooring lays really easily, just use a taping bar/​block and it will go in smoothly. Great for laying on a concrete subfloor. Now, for the rustic oak hardwood. This is my first time installing nail down hardwood, so I don’t know how things are supposed to be, but I had A LOT of warped boards, many of them I had to set aside and figure out where the warping would start so I could cut that piece. If you are patient, you can use these as end pieces to limit your waste. For the boards that were bent, I just kneeled on it and hammered the pieces in. Actually, I had to hammer all the pieces in by hand with a block and mallet, then nail them in with the manual nailer. Very time consuming and tedious, but in the end I didn’t have too much waste. Also, there were a number of pieces that were very dark, even black, so I used those pieces in the closet so it was fine. In the end, the floor looks great, but it took a lot of time and patience and care to make it look like that. If you are paying someone to install, make sure they are meticulous or it could come out looking like crap. So, for the rustic oak, if you don’t mind ALOT of variation in the colors, then go for it. Just be prepared to take the time to make the pieces work. Had a few pieces with broken tongues, but again, I set them aside and used them against the wall as the last row. So, to sum up, will continue to go to floor and décor to get hardwood because of their excellent prices and superior customer service. As for the products, you get what you pay for, so if you are expecting the hardwood to have the same standard as $ 7 sqft flooring, you will be disappointed. :-) Overall though, it was pretty good and I would will go back to get more.

after visiting mosaic tile and all my clients telling me to come here, i finally did, mosaic tile had 5 sales members and only one seemed to want to work, she was with an older couple, i guess they seemed to have more money than me bc the other 4 guys couldnt give a shit about me, i left in my 70k car as they watched an entire house remodel drive away. immediately as we walked into floor and décor, everybody said hi and asked if they could help, as a business owner myself, i know how important this is, eventually, Archie found us and basically walked us through the whole tiling procedure, he was very knowledgable about not only tile but his company’s mission, i had questions regarding pricing structure as it made no sense to me, but he explained that the owner passes savings onto the customer, et etc. im sold, we have already picked out tile for our bathroom which our contractor will get but we plan to be seeing alot of these folks since we have an entire house to remodel! if they keep competetive prices and hold on to their staff, hopefully, mosaic tile will no longer exist, btw mosaic tile is a 3 min drive from my store and floor and décor is 15 min away but worth the drive! thanks Archie! hope to see u again! too bad youre not in my line of work, id steal you from floor and décor in a heartbeat!

Purchased laminate flooring for my condo and received great service. I came home with everything I needed to install it myself. The store has great selection and knowledgeable staff.

Great options, but more importantly, excellent customer service. When you are fixing up your house, it’s important to know that you can trust your suppliers. Our new bathroom looks fantastic and a potentially stressful mixup with the marble was easily resolved thanks to the friendly and customer centric service exhibited by one of the managers — Michael. We will be coming back.

I totally agree with Kim C., they have no customer service at all. Our bathroom planning appointment was 10:00 today, noone showed up after 15 mins. So we just left without any hesitation. They were no (zeroooooooo) customers in the stores. But noone came to serve us, i am sure they know nothing about design!!! Just dont waste your time to drop by… After we left, we went to home depot to see the mossac tiles… they have similar stuffs and better price…

There was plenty of employees to help us with products throughout the store. When we needed help with an installation another employee pointed us in the right direction to their on site installation service.
So far we have had a very pleasurable experience with this establishment. They have ALOT of selection throughout the store for half the price offered at home depot /​lowe’s. We’ll see how their estimate compares to other companies installation prices, but the gentleman that helped us out (Jason) to schedule the estimate was friendly and informative to what we needed.

My husband and I visited this new store today and spoke with a store worker who stated that he couldn’t offer us any design advice but pointed out another employee that could. Patiently waiting for her to finish with her customer for almost an hour, she finally asked if we were her one o’clock appointment. I stated no and she said she would be right back. Twenty minutes later we left without ever speaking with her since she never returned. As we walked out without ever being helped by anyone, we noticed her working with someone. Wish she had told us she was busy. Wish someone else had offered some assistance. Not sure well be back. Lowe’s is a lot more helpful.