AutoZone

My engine light came on, I asked for a diagnostic. There were 2 people behind the register, I asked one employees (he was not the manager on duty), he refused saying they were too busy. There were 2 customers behind one register, each holding 1 item. He said to come back later in the afternoon when it’s less busy. I am there at 2:00.
I asked when, like 4 or 5? He said um, yeah… This is lie. It’s the DMV crush time starts at 2:30 and anyone that would do anything with their cars are out in 30 min and will be on the road until 7:00. I said I am worried and I shouldn’t be driving around with an engine light and then he says to go across the street to Advanced Auto.
I go to Advanced Auto, remarked that AZ wouldn’t run a diagnostics and learned that AZ regularly not run diagnostics and the folks end up in Advanced Auto.
Within 30 seconds, plugs in diagnostic cable next to my steering wheel — a code is returned within anther 30 seconds. He looks up the error code and determines possibilities and walks me through possible malfunctions and possible fixes. I get some engine cleaner for $ 11 as first steps before contemplating taking it to the dealer and also investing in a possible secondary engine pump for $ 165.
Hey AZ didn’t want to take my money, so I’ll give it to Advanced Auto. I signed up for their loyalty program and well be doing all my car related shopping there with a guy name Jose. BTW, he is awesome!
If I was AZ corporate, I’d hire people that care and take pride in their work. These guys should be doing something that is less challenging and aggrevating to how they’d like to spend their day.

Be aware you may get stuck with a defective priduc. I can give a zero I will. Just bought a cigarette lighter plug extention by Bell the fuse blew within 2 weeks. I don’t have my receipt the working manager john won’t even do a simple swap. Try buying the fuse don’t even have it. Ask can he make exception still no. This store takes but not give

Bottom line, they missed the mark. I went to them early on a Saturday and, although they were friendly, they didn’t seem to really want me there yet. I showed them the fog light I was looking to replace. He quickly told me that he didn’t have it. Fine. Asked them about a switch I was looking to replace and he pointed at an isle and said it was down there. I’m a big boy, so I’ll find it myself. I was looking for a high voltage switch, but everything they had was low voltage. The man behind the counter insisted they were the same since they looked similar. No sales were made that day from me. They got two stars because they were nice while being unhelpful. Went down to Pepboys and got the attention and help I needed. Maybe I was there too early, but there are three big auto parts stores in the area, so they need to step up their game.