Dynamex

I don’t know why Amazon uses these guys. Like other reviews said, these guys did the whole, «Nobody is immediately here to take the package from my hands, therefore I’m putting the package back in the truck and driving away and cancelling the order entirely» thing. Got an email from Amazon that the order was cancelled now because Dynamex didn’t see a way to get the package to me. My shipping address includes the line «PLEASE LEAVE ON BACK STEPS» and every other carrier does this. Either way, even if it’s against their policy to leave a package outside, then you CALL THE PHONE NUMBER of the recipient to let them know you’re here! They arrived at my house, looked around for 10 seconds, and then drove away. God.

Advice for Dynamex: If you have no idea WHEN you’ll deliver, don’t make crap up!
Ordered from Amazon, chose next day delivery, and Amazon used this company to deliver. The delivery was guaranteed to arrive by 9pm. Not a problem, but if I had any idea that it would actually be that late, I would not have waited around.
Unfortunately, the «estimated arrival» time changed 7 times, over the course of 3 – 4 hours. The first estimated time was 4:44. Then 5:31. Then 5:56. Then 6:31. Then 6:42. Then 6:51. I finally called at 6:45 and was told the driver would be no more than 30 minutes since he was close to me. Keep in mind, that was at 6:45 and the tracking site said delivery at 6:51. Well, it’s now 7:24 and still not here, well past that 30 minutes I was told when I called and well past the current estimated time of 7:01.
And I just checked again, and now the ETA is 7:31. I will definitely be lodging a complaint about this delivery company with Amazon.

Apparently Amazon contracts through them for SAME DAY DELIVERY.
As an Amazon Prime user, I just clicked OK thinking that’s great.
The package was to be here by 8pm.
Then the tracking changed to say by 9pm.
Then the tracking info changed to say I had to contact Amazon due to «INCORRECT ADDRESS» after 9pm came and went.
This is the SAME address that USPS, UPS and FedEX all manage to get other Amazon packages delivered to! There is nothing wrong with the address!
Unfortunately we don’t get to pick and choose WHAT COMPANY delivers these items from Amazon. My Same-​Day shipping is now going to take 2 – 3 days according to the Amazon rep I spoke with. The only way to avoid it is to never choose SAME DAY delivery.

Garbage delivery service. It’s a crap shoot if you will get your package or not. They always deliver as close to 9PM as possible so you wait all day hoping to get your package and about 75% of the time it doesn’t show up. Amazon should skip these guys because they lost a good customer because these idiots can’t be bothered to show up most days. On the rare occassions when they show up, they leave your packages out in the open right in front of your door so if you’re in your house you’ll be going out the back door to get your package if it’s anything large or breakable. Horrible joke of a company.

gee there is a big’o locked door with an intercom next to it
i wonder how i will ever get inside to deliver a package?!
welp…guess i cant, just gonna pack it right up and leave since there isnt anyone waiting by the door for my arrival to open the door for me

Horrible service! Ordered same day shipping through Amazon and got stuck with them. They said they couldn’t access my building but never tried to call me. After 3 days of talking to them and Amazon and trying to get my package I ended up just canceling the whole thing. Thank god for Amazon’s customer service.

Worst carrier service I have ever experienced! I have now ordered two packages through Amazon– both with one day shipping. Each time when the package wasn’t delivered– the delivery man did not call, and the tracking site said that the carrier did not have access to the building. Completely untrue– there is no gate in my complex. NO CARRIER HAS EVER HAD TROUBLE FINDING MY PLACE. Now it has happened on both occasions with this service. Multiple unhelpful calls to customer service. My first package took three days to deliver — always around 8−9pm at night. And I am still waiting for my second package. I WISH THERE WAS A WAY TO AVOID THIS COMPANY ON AMAZON. VERY FRUSTRATED.

I worked for one of their subsidiary companies (Dana-​Matt Express) and through them, worked for Dynamex for two days. Neither company pays their drivers! Neither of these companies should be in business. They are unethical and are more focused on their bottom line than conducting business the right way. I would NEVER do business with them in the future.

This USED to be a good company. Not anymore.
I’ve had an account with Dynamex since they were Cannonball in Chicago 20 years ago, and they had always been good and reliable.
However, they have since changed to a Texas-​based call center, and the last 2 orders I’ve placed with them have been a disaster. Last time, they promised delivery by 5:00 pm at a business address — and I had to call when I realized that the package hadn’t even been picked up from my office soon enough to make that delivery time. The dispatcher I talked to said that all of their deliveries were behind because of traffic, in a tone that said I should have known that.
Today I called for a pick-​up of a package going from the Chicago Loop to the north side; the dispatcher, as always, gave me a tracking number. He told me the package would be delivered by 4:00. I put the package at our reception desk, went back to work on other projects, and didn’t give it another thought — until I walked by the reception desk at 4:00 and saw the package was still sitting there.
I called Dynamex and the person I spoke with couldn’t even find the tracking number in their system — and then the call got disconnected. When I called back, I got a helpful woman who told me there was nothing in the system showing that an order had even been made for our account today.
She was at the call center in Texas, and checked with her dispatch center in Chicago to confirm that no order had been placed for us. The woman was sympathetic, and I wasn’t mad at her — it wasn’t her fault — but I will definitely look for another messenger service.

This is LITERALLY the worst messenger service out there (since they changed management in 2013)
I have NEVER felt the need to write a Unilocal review on anyone– but this sad excuse of a business is staffed with the most incompetent employees & management I’ve ever had the displeasure of working with.
The company has «lost» valuable packages, forgotten to get signatures upon deliver and, I’m quoting this here, «CAN’T REMEMBER WHO IT WAS LEFT WITH». I’ve spent hours on hold to recover missing deliveries, late pick ups, late drop offs. I’ve ordered package pick ups at 8am from them and have been told at 4pm they can’t be picked up until the next day… don’t they advertise themselves as a SAME DAY DELIVERY SERVICE? yeah… yeah they do. the level of incompetence is unreal.
I would consider using someone else if you need a reliable messenger service.
Dynamex’s claim on their website is «Dynamex thinks in terms of minutes, not hours.» That is the farthest thing from the truth. The fact is they don’t think at all– good luck if you end up using them… the stress you will endure is beyond frustrating.

DO NOT USE THIS COMPANY! EXTREMELY UNPROFESSIONAL AND UNRELIABLE!
Dynamex was making a delivery to the building that I lived in… During the delivery, they tried to go through an alley (KEEP IN MIND, A ONE WAY ALLEY, GOING THE WRONG WAY!!) While going down the wrong way, they hit my brand new cadillac truck which was parked right in front of my building, completely cracked off my entire tail light, along with making sure my bumper was dented, scratched, and covered in white paint.
The three delivery men employed by Dynamex, got out of the delivery truck as they knew they hit mine, looked at the damage… AND DROVE OFF!!! We have them on video, security in my building as witnesses and since I live in a building connected to a car dealership, four or five of their employees were standing outside and WATCHED these men hit the car, look at it and leave. When confronting the driver, he cussed/​yelled/​made every excuse in the book about how it wasn’t him even though we have him on camera. Every time I tried calling this company they said «We’ll get back to you… The manager is not in right now… We are aware of the situation. We’ll get back to you… Blah Blah Blah»
$ 1800.00 in damages later, and my car is still not fixed.
Would highly recommend taking your business elsewhere to a company who offers professional and reliable service, but who ALSO HIRES RESPONSIBLE AND HONEST EMPLOYEES, because clearly Dynamex doesn’t give a you know what

First things first: my delivery (two items from Ikea) was scheduled for 10am-​2pm, and they arrived at 4:30. Pretty annoying, given that I basically stayed in my apartment for six hours when I could have been out getting things done.
That being said, my experiences over the phone with the customer service reps were perfectly fine — they put me on hold for a bit while they called the delivery driver, but explained that they were running behind and gave me a new ETA (which was about accurate). The delivery guys themselves were nice and explained the situation to me as well once they arrived, and they were quick to move the two items (a mattress and box spring) up to my third floor apartment.
Three stars because in retrospect it wasn’t such a bad experience — the employees were all professional, albeit somewhat disorganized.

I’ve been waiting for an IKEA order for two weeks. I got confirmation that it arrived at this Dynamex place and they’d be calling me to schedule a delivery time. 4 days and 2 phone calls later, they still can’t confirm whether or not they’ve even received a shipment, much less schedule a delivery date.
I will also second the reviews that mention how rude they are on the phone. The woman I talked to kept sighing loudly. I’m the frustrated party here — if anyone’s sighing it really ought to be me.

Horrible. They are the delivery CO for IKEA. Bought a couch from IKEA that they delivered but complained about the stairs. Ordered removal of the old furniture and I paid for it. Upon arriving they said that they do not offer that service and left. Now I am trying to get my money back. Today i will remove it myself.

Was a little skeptical but they had great delivery service. They called few minutes before arriving. Took 4 – 5 heavy furniture up a flight of stairs with a smile. Made fun of my sleeping boyfriend while loading furniture in the apartment. Good times.

I ordered a tv from
and it was delivered by Dynamex. I scheduled a time window for the tv to be delivered through their dispatcher between 8am– noon, explicitly stating that I had to leave for class at noon. Around 12:30 I got a call from their driver saying that he was about 10 minutes away. Needless to say I had to wait another few days for the tv to be delivered.

Wood Dale, IL: Simply needed a couch delivered from a furniture store. Called their service, rude and price of delivery made me not purchase the couch. Viewed this companies web site, called for quote, talked to one of the nicest people customer reps (Maitlyn) who gave me a quote, walked through the entire process and scheduled pickup/​delivery. Pickup/​delivery was flawless and right on time. Delivery person extremely nice and assisted getting the couch inside. i will recommend this company to anyone.

The three stars are for the actual messengers themselves, very quick and reliable (so in retrosopect I give the messenger service a 5). The customer service reps on the phone are unbelievably rude, EVERYTIME I call I hang up the phone in a shitty mood. Just a heads up, you guys are assholes.

Excellent Service… They did what I asked and ahead of schedule!
I use them for all of our projects now.

Fast, reliable, I’d-love-to-fart-around-and-chat but-​I-​got-​stuff-​to-​deliver type of great messenger service.