Reliable Fence Boston

I wish I had known about Unilocal a couple of years ago! The work done by this company is horrible! They partially fill the holes of each poles, they just fill the top section to make them appear full; luckily we received rain in the evening of the same day when they completed the work when I discovered that the water from the rain had sunk the cement filling to the bottom of the poles which left each poles needing at least 8 inches of cement left to fill! When I called to company to complain about the bad job done, they said that they would send someone the day after to solve the problem but no one showed. I had to purchase the material to complete the work these people were suppose to have done well. Aside from the bad work, they also left my driveway messy with dirt. The appraiser will make nice promises that his crew will clean up and do a good job, he’s just another salesman. Such business is not deserving of its name!

Great service. Good price.
Have used this Co. for years, always with good results.

Very good experience with Reliable Fence. I had 3 sides of black chain link fencing installed to compliment an existing cedar picket fence that separated my front yard from back yard. I have a very active and energetic 2 year old Golden Retriever that needs a lot of exercise but is terrible off-​leash, so she needs to be contained.
The person who came out to provide the quote explained was very helpful in suggesting options/​layout and explained that based on their current workload that it would be about 6 weeks until they could come to install — glad my expectations were managed and they were right within the given time frame.
Install crew was very courteous and friendly, worked quickly, came a few minutes earlier than expected and left the job site cleaner than before they arrived. I’m very happy with the job and when I can afford to upgrade to a nicer fence in a few years will definitely give them a call back!

We had a fence installed and the fence looks good but about half of the post holes where not filled in completely, 3 – 4 inches below the grade of the yard and they left pieces of the concrete bags all over the yard. They also left the driveway covered in plastic shavings from cutting the vinyl. They left me about a half a days work filling holes and cleaning up trash. They also got concrete all over the bushes and it looks like they made no attempt to avoid them.

On May 6^th I met with them, we went over what I needed (replace a dilapidated fence), they took measurements. I was told all they would need to supply a quote was for me to send him the fence type I wanted. As I had promised, I e-​mailed it the same day with the exact type of fence we wanted. No reply confirming receipt or anything. On May 12^th they e-​mailed me with a followup question. I replied the same day. May 17^th I followed up with them. They replied, asking for a few more details that I provided the same day. Again no reply or followup. Finally, 10 days later, on May 27^th I e-​mailed them again asking if there is anything else needed to provide a quote and asked how much longer it would take. They told me I would receive it «in the next day or two». It’s been a week and still no further reply. If a company is too busy or not interested in the work for any reason, that’s totally understandable but they’ve been stringing me along for nearly a month. I feel I’ve been very patient but now I’ve wasted all this time when I could have been looking elsewhere. If they take this long and still haven’t bothered to provide a quote I don’t know how long it would take for them to get to the actual work.

Called them to have a repair done on a fence they put in. They said they would have someone from service call me to set up the appointment. No call no show. Business must be great to ignore customers. How about a little service after the sale guys? I went elsewhere had it taken care of. I will never use again

Set up an appointment after a bad storm. I explained that I was away the next week. They told me that it was no problem they would be out to fix it. I set up appointment. They DID NOT show! I called to see what the issue was and they didn’t have my name or any information… non apologetic and completely not Reliable!

I got fencing quotes from 9 different companies in March-​April. Reliable Fence had the best price for what we wanted, so we chose them to do our April install.
We went with a cedar board fence, as we liked the «cleaner look» vs the stockade. The turn around time from the quote to actual installation was super quick, like 1 – 2 weeks.
Andrew was the installer, along with his co-​worker who was very quiet, I didn’t get his name. As they got going, our install seemed to get more and more difficult. There were several issues that needed to be addressed (issues with our property, not them or the fencing). Andrew brought each issue up to me, which became overwhelming/​annoying, as I had no clue about fencing, and had to keep calling my husband all day asking him ?‘s.
After the project was complete, I realized why Andrew brought everything up to us. The «easy» way out would have been to just do what was easiest for him/​what he thought would look best, but that may not have been what the homeowner would have wanted. In the end, he wanted to keep us happy, and do it right the first time! Which was what he did!
The fence came out better than I imagined. These guys did a great job and were pleasant to work with from beginning to end.

HORRIBLE customer service from the office staff and our sales rep. I had to constantly be in contact with them to find out when they were coming and what was going on. We spent $ 10K on a fence and every time I called in they acted like I was bother to them. The actual guys who installed the fence were nice, but went over our property line. When I tried to tell our sales rep and the office people that the fence was over our property line, it was a struggle, they didn’t believe me and it took the THREE weeks to fix it. Fortunately our neighbor is understanding and didn’t make a fuss about it. I probably had to make about 10 phone calls during the entire process to manage the situation and keep myself abreast of what was going on. I was given the run around a lot. I would NEVER recommend these guys to anyone.

Unlike the other fence companies I’ve worked with or attempted to work with, these guys are great communicators. Plus the provide an awesome service and have competitive prices. I’m about to use them for the second time. Can’t say enough good things about them.

Had a fence installed 2 years ago with a price tag of $ 7500. Was told it would «last forever». The brochure quotes how it holds up to the NE weather. I went out a week ago and found a section out. The rep came and told me it separated from the corner post (which was obvious). Two days later I get a quote for $ 230 to «fix it». He noted «high winds» on the quote (20 mph is high winds in New England now).. I have a greyhound so I didn’t have much choice in the matter. The guy came yesterday and was here 10 minutes and yes charged me $ 230. So much for the warranty, what a joke.

Our salesperson, Matt, showed up on time both times he came out and was very pleasant and knowledgable. He mapped out our proposed fence and talked through our options as far as section lengths and door swing. He even gave our 3 year old some flags to help him mark out the post locations… if you have children, you know how awesome it is to have someone include your child in something like this! He knew we had been through hell with a previous fence installation and removal, so he triple checked with his installers that they had EVERYTHING they could possibly need for our fence.
The fence is beautiful. It is EXACTLY what we wanted. We are definitely disappointed that we didn’t save ourselves some trouble and go with Reliable in the first place.
If this review were only about Matt and our installer, John, I would be giving them 5 stars. They lost a star because of poor customer service from the folks in the office and the lengthy wait time (more than 5 weeks) for installation after deposit check is received.
Our installer had to come back with better hardware for our out-​swinging door, but he ended up sick in the hospital (unbeknownst to us). When we called the office 3 different times to find out what was happening and when our door would be put on the fence, the kid kept telling us he had to speak to the installer and would call us back. No call back. We called again, same line, same no call back. Finally, the third time we called, we were told they would probably be there the next day. Someone showed up that day (not the next day) to put the door on. Like John, this installer was very nice and professional.
After he finished, there was a knock on the door. I figured it was the installer letting me know that he was done, but to my surprise it was John. He came by to apologize for not having come back the next day to finish the fence. He told me about his visit to the hospital and truly felt bad for not being here when he said he would. So sweet! I told him it was no problem and that our concern was really with the lack of customer service from the main office.
Reliable should thank their lucky stars for people like Matt and John. Their knowledge and follow through keep them in business!

I lost some of my fence from Hurricane Sandy, I called a few fence companies and got prices, So, after the winter I called Reliable back and they said they would honer last years quote they gave me, They said they would be out within 6 weeks, I got a call from them 3 weeks later and they said they would be here the following week, 2 workers came and installed the fence and the front fence and gate in a half of day, They did a great job, I would recommend them to anyone… Great job RELIABLE…

I had a $ 10K fence installation from Reliable in 2010. They did a perfect job on a difficult install (We live on an outcropping of rock).
Lost one of my double gates during Hurricane Sandy. So I went to the Woburn office and ordered a new gate.
When I got the gate home, I realized that it was 3″ shorter than the old gate — 71″ vs. 74″ and therefore unusable. So I returned to Woburn with the gate and the old broken gate. The young man who helped me saw the gate and went back to his bosses for help. He returned saying that gates are standard at 71″. I replied that this doesn’t matter because I need a 74″ gate to look right with the other side. He got it and went back to his team. They are rebuilding the gate at the proper size. No real hassle at all.
PRO: They did a great job originally
PRO: They did the right thing on my gate issue
CON: Clearly no consistent standards on size — beware and MEASURE first if you have a repair!

Had 2 appointments with them, they never came & never called. We waited around & when we called them to ask what was up, they acted like we were being annoying. They said they would come and never did even after I called. They never followed up with a reschedule nor an apology. It’s been over a week now. We are calling other fence companies because I guess Reliable Fence isn’t so «reliable»!!

Very disappointed with the service I recieved from these guys. They took over 8 weeks to schedule an install after cashing my deposit check. Then they failed to show up for several scheduled install dates. The fence Itself is of average quality and came with the cheapest hardware I’ve ever seen. The crew that did the install was friendly and professional but expressed frustration with management. This is a company that does not treat their customers well. Beware!

Had an estimate this morning. The representative was right on time, very friendly, knowledgeable, and not pushy. He encouraged us to get multiple quotes and I never felt pressured. Very professional. A pleasure.

I can’t comment on their work, because I was scheduled to meet their estimator this morning — «within a 2 hour window» — which is aggravating enough (like I have nothing better to do than wait for someone for 2 hours) — they never showed up. GRRR

Horrible customer service and company representation. Guy was supposed to cone at 9am– I waited until 12. Called to remind them if our appt at 10 and 12… Both times I was told he was on his way. The guy apparently came at 930 when i was home; he did not ring the bell or call my phone. When I called a third time at 1230, the guy told me to stop «bitching, whining, and moaning.». When I told go
It was unpro to use profanity, he actually SPELLED out «bitch.». This company does not live up to its name. Save yourself the time and seek another company. ZERO STARS.