Pella Window & Door Showroom of Woburn

PELLA gets one star today. Just like in my precious review, they are TERRIBLE with replacement and repairs! I have a shattered, broken window since OCTOBER 2015… this is JAN 2016… STILL NO WINDOW!!! NEVER USE PELLA FOR THESE REASONS. Product is great but service and service staff are AWFUL! I contacted local pres in San Antonio, never heard back… contacted National office on their website… NO ONE EVER CONTACTED ME?! Dont know how they are still in business.

We are currently having over 35 windows plus our main entrance and storm dorm doors replaced in our home, replacing the old ones with Pella. The windows and front door are beautiful! (Can’t wait for the storm door to be installed as I’m sure it’ll be just a beautiful!)
The installers have been here for over a week past the original ‘done by’ date, due to numerous reasons, one of which is the fact that a number of windows were shipped in the wrong size and repairs needing to be made which was unforeseeable to one of the windows. Although this delay caused a rescheduling of our painting crew (who were lined up to start this past Monday when the windows had been slated to be completely installed) we are thrilled with the quality of the windows and door, as well as the craftsmanship with with the windows were installed.
It’s unfortunate that the last reviewer was unhappy with their Pella installers. Our experience was the exact opposite with Pella’s current install crew. Kevin (the foreman) and his crew of two (Shaun/​Sean and Ryan) are some of the hardest workers I’ve seen. Other than taking a 15 to 20 minute break for lunch (even in the extreme heats that we’ve seen this past week!), Kevin and his crew don’t stop working from the time they arrive until the time they leave. They work together efficiently and effectively, providing Pella customers with meticulous and professional service.
Kevin, Shaun and Ryan are punctual, courteous, respectful of our home (laying down drop clothes wherever they work so as to protect the floors and carpets) and they completely clean up after themselves, picking up and vacumming after themselves each day.
I cannot praise this particular install crew of Pella’s enough. Even our painting contractor (also a professional who has installed windows himself over the years) came by to see how our window install was progressing and he commented to us «These guys are really good and it’s obvious they know what they’re doing.»
Even though the job has gone over the original ‘done by” date, Pella and Kevin work together and make every effort to get the crew back as often as possible in between their other jobs they’ve been assigned by Pella. Kevin felt so bad when he had to tell us that a number of the windows were wrong, which we assured him that mistakes happen and that we were confident that Pella would make every effort to get the proper windows re-​ordered and shipped asap. And Pella is making good on their commitment to get our install completed asap.
We highly recommend Pella Windows and Doors if you’re looking for some of the best quality and most beautiful windows and and doors. And specifically ask for Kevin and his crew, as they’re the best and you’ll be very happy with them.
Thank you Pella for offering such great products and thank you to Kevin, Shaun/​Sean and Ryan, for being such professionals and experts in their field and being such nice people! You’re the best!

We spent 46,000 dollars installing new windows. The salesperson Linda was very professional and caring. We had problems with the doors and it took 2 months to schedule service visits to resolve. In addition, they set up a «dust free» install which they are required to do due to lead concerns, and didnt take any nails out from the top of our door frames. Finally, they chipped the door frame for one of the doors and have resorted to trying to putty it twice. The putty has shrunk down twice and now it is 5 – 6 months after the windows were installed.
I would not recommend using Pella in the Boston area, unless the service personel changes. Judi is in charge of there service and it has been horrible.
Unsatisfied Brookline Fisher Hill Customer