Northeast Chimney Sweeps

We got a call from Northeast Chimney offering a deal on chimney cleaning. I am always leary of these phone calls, but I did a quick check on Angie’s List and Unilocal and the reviews were great so we scheduled with them. I was a little worried that they would do hard sell on a million things that were wrong and needed to be fixed right away. I couldn’t have been more wrong with my concerns. The guys came in and were pleasant and friendly. They assessed both of our chimneys and cleaned one of them as planned. The price was amazing for the work they did. They also suggested we get chimney caps and gave us a price but it was not at all pushy or aggressive. At some point we will put the caps on and will definitely call Northeast.

If you are choosing a chimney job contractor, look no further. We had perfect, and I do not use the word lightly, experience with this company. Joe is fast, efficient, professional, unbelievably old-​fashioned courteous, even compassionate. The price for a basic cleaning is on the answering voice message, there is no «need an estimate to clean, be ready to bargain» bullshit. very reasonable rate. We came back from winter vacation on Friday night to a cold house — the furnace shut off. After some googling we self-​diagnosed that «spill switch» triggered, indicating chimney flue blockage (thank god for that switch, that is how families die of CO poisoning). Called six different companies Saturday morning. Voice mail or answering service everywhere, one company told us that they need to send someone to estimate, and they schedule cleanings 4 – 5 weeks in advance. Joe’s voice message clearly says «e-​mail for urgent situations.» Wrote to him, he answered within two hours. In the response he told that he can come next morning and apologized for being out of town! Plain humanity of his e-​mail was so sweet, I was floored. Came to my house as promised, showed me the debris that clogged my flue, cleaned it fast, explained everything. He will get my business every time.

In the process of selling our home, we were told we had a crack in our flue. Joe came out and took a look and apologetically confirmed that we did need a new chimney liner. He gave us a quote, came back a couple weeks later and was done in a day. Joe is so friendly and, more importantly, trustworthy. Would have him back in a heartbeat. He made an unfortunate situation seem actually pleasant.

Joe is AWESOME. SO honest, so friendly and it was completely comfortable having him in my home. He gave me lots of great recommendations about my chimney and heating service. Invaluable advice from a true expert! I’d recommend this company to anyone.