Newpro

Newpro installed my windows and roof, great product. Professional and very efficient. Would definitely recommend to family and friends.

I can’t comment on the quality of the product, but I will repeat what everyone else is saying: terrible service bordering on harassment. I entered a «contest» to win free home repairs, and gave them my work number. This was on a Saturday at about 5 pm.
I came into work that Monday morning to 5 missed calls from this mystery number — no message and no listing. Finally at about 9 am the number called so I decided to answer it and find out who it was — it was Newpro. I asked if I had won and they kept saying «IF you win» and were insinuating that they had to come do an estimate before I could even win the contest. I chatted with the guy for about 5 minutes, when a coworker came in with something that needed my attention.
I told the salesperson on the phone «I have to go, I will call you back,» he said this would only take a second. After we repeated this a few times, I insisted «This is a bad time, I am at work. I will have to call you back» His tone changed drastically, he got very dark and angry, said «Well, I was JUST about to schedule the estimate» I said OK I’ll call you back and hung up. Honestly, it was so creepy I just never called him back.
That was a week ago — I now have 24 missed calls from that number on my phone. Twenty. Four. And I simply have to add the fact that as I was typing this, someone called from a private number to ask about my estimate! Can’t make this stuff up!

This company is a disgrace, if you want to wait for ever to get the work done and get frustrated then use this company.
In August I started looking for estimates to get siding done in my house and decided to go with New Pro because they did a good job at presenting the product and the warranty. The price was twice what the other vendors gave me and I thought I should get what I pay for and all I’ve gotten is frustrations.
They were supposed to start the job in October, then in the middle of October I get a call that things are backed up and they have a lot of work and are short handed. I gave them a chance to star in November.
In mid November I get another call with same story. This time I’m getting mad. They told me that the work will start the first week of December. They brought the materials to my back yard and stripped off my house. When to a business trip and come back to find out that they were installing the wrong color.
Now I’m waiting on the right color to be installed and their workers don’t show up when their supposed to. It’s a week before Christmas and my house looks totally messed up.
It’s almost 4 months later and the 22k job is not even half way done. The consumer always gets the shaft of while they keep your money in their pockets. I feel so frustrated and lied to.
2÷22÷16 updates
I feel the need to provide an update because even though my project got delayed, the company redeemed themselves by reaching out regularly and keeping track of the project’s details after my complain. To say the least, the job has been completed and I’m very satisfied with the outcome. The quality of the products used and the attention to detail deserve a fair review.

My wife and I asked a Newpro representative to quote siding for our home. He arrived 15 minutes late, but someone from the company called to notify us, so we looked passed it. The rep asked for 90 minutes to provide a quote, but as we approached the two hour mark we repeatedly asked him to try and wrap up his pitch so we could put our children to bed. He rudely stated that he would finish the quote now and was unwilling to communicate via email as requested. When he completed his quote, he simply left the paper on the table and snuck out the front door. Had I not tried to speak with him before he left, I’m sure he never would have said a word. Regardless of the price or quality of product, this lack of professionalism is completely unacceptable. In this era of social media and the educated customer, how can a sales representative be so horribly bad? You lost our business for life, and we will be sure to pass on our negative experience to others.

Final update. After 2 attempts to replace the glass that did not work out due to factory QA fails (that weren’t noticed at the factory), they made an entire new window. The installer informed me it was a free upgrade on the window itself. I preferred the original style better but wanted to be finished with this so went ahead with the install. It was finally installed on ¹¹⁄₁₃. 6 months after the original install. The new window is fine. Just the hardware is painted metal & the paint is not as white as the window frame plus was already chipped a bit during the install. They did resolve my issues. I wasn’t happy with how it all went but I still really like their windows.

Don’t toss their catalog, if you have one – hurl it into the trash with great force.
Don’t walk away when they come calling. Run.
The previous owner of this house invested in NewPro windows – and while they have lasted a good 15+ years, now we’ve got seals failing, sashes falling, etc. We’ve been trying to get repairs since March. They barely pick up the phone, they do not return calls, and they’ve lost all of our information twice now – we spent three months waiting for them to «check the warehouse» for parts we ordered, only to find out that they had lost the order entirely and were just lying to us about it. These guys do such a terrible job of taking care of past customers that they do not deserve to be in business, and I feel terribly, terribly sorry for anyone who buys anything from them now.

I am a woman and own my home. I had an appointment with New Pro to come give me an estimate for new windows. An hour after they were supposed to arrive, I called to see where they were. They stated since my husband was not home, they decided not to come. I had told them that I was the decision maker since it was my home. They never called me, they were biased and rude.

My review is only about the company not the product.
I called to set up an in home consultation for windows. The people I spoke with were friendly and helpful. We had an apt for the next morning. Clint came over and he was a delight. We chatted a bit. My husband could not be present do we did not go forward in the process. He did say that we were looking at close to $ 1000 per window. The example did look very high quality and nice.
Once he left, then came the phone calls!!! Not by Clint but by everyone and their mothers. I had 15 missed calls and 4 voice mails in 12 hours!!! They would call from one number, hang up and then call from and restricted number. Good lord!!!
When I finally had a chance to answer I simply said «we went with another company. Thank you.» And hung up. This was borderline harassment! It’s sad because they did seem like a good company and I’m sure they are. but I can’t handle stuff like that.

I moved into a home that had Newpro double pane window’s throughout the house. About two years ago, the window in my son’s room shattered and pieces of one of the panes of glass flew all over his room. A tech came over to fix it after I made a big deal of the situation.
Just last week, the same thing happened in my daughter’s room. This time, she was laying right next to the window when it happened. When I called the Service Dept, the woman on the other end said that this happens sometimes. I’ve NEVER heard of this happening! It’s a big danger to children (and adults). I am very upset. I would never puchase Newpro windows. They are supposedly high-​end, and VERY expensive.

Some months ago, I did the most dumbest thing ever. I entered a NewPro «contest» for a bathroom makeover at their kiosk in the mall. Immediately the next day, I got a call from NewPro stating that they would like to come by to take measurements of the bathroom. I asked if I had won and they said no. However, They would like to take the measurements prior to the drawing. BIG RED FLAG that I missed. I agreed on a time for an appointment further out in the week. Fast forward a a day before the appointment. I ended up with a small medical issue that included bed rest. Being a responsible person that I am, I called NewPro to cancel the appointment for the next day citing medical issue and I was clear that I would call THEM back to reschedule. The next day I received a phone call from NEWPRO looking to reschedule. I nicely stated that I would call them back when I am able. Next day a few calls from NewPro — I just didn’t answer. At that point I decided that I shouldn’t even bother to call them ever if they continued to HOUND me. I blocked their number. The next day, I believe was on a Saturday I got a call from a PRIVATE number. The only private number to call me is my place of employment… It wasn’t work. It was NewPro — a rep with a tinge of an «I got one over on you trying to block our phone» attitude more or less jumping right in trying to schedule an appointment. I simply stated to stop calling me — I can’t be fielding calls all day from NewPro while trying to recover from illness and I am not interested. I hung up. Based upon reading the other reviews, I am so glad I did not conduct business with them.

They in stalled replacement windows nine years ago. The windows were very expensive and high quality. I had an excellent experience with installation.
My issue is after nine years and multiple requests to be put on their do not call list, they still call me! I understand the need to
contact prior customers for additional business and generate referrals. I can’t recommend a company that doesn’t respect it’s customers wishes and seemingly never stops calling.

I found their whole sales a huge lie, the sale’s people were pushy and I just feel like i was being cheated the whole time

Once this company has your payment, they disappear. I ordered my windows December 7, 2013 and the project was not complete until April 2014. I paid over 9,000 for two windows (bay and garden) and I did not order the highest end product (triple pane).The «guaranteed» (January 16) install date came and went without a phone call. I had to call and check on my status and was told several times «one more week.» The final time I called the person said «looks like we forgot about you.» Once the snow melted I discovered 15 three in a half inch screws and hundreds of nails and scrap materials all over my lawn. Glad we didn’t hit any of that with the lawn mover and that the kids in the neighborhood are safe.
The salesman was good. Had us convinced we were getting a quality product from a «family business.» The sales pitch is buy today or it will cost you way more next week. We bought on same day to save money. We still have to do the windows in the rest of the house but will NOT be using this company. Our experience was nothing like the salesman described.

We gave them our number in order to receive a quote. We ended up on some horrible call cycle where we got repeated calls throughout the day from blocked calls. When we answered the call we’d get silence. We couldn’t return the calls or block the calls because they all came in as «No Caller ID.» We had to purchase a service to sleuth out the numbers so we could finally Google enough of the numbers (all from different phone numbers it turns out) and find that one was registered as New Pro. A call to them to request off there list finally stopped the calls but the weeks of obnoxious calls was not good.
We’ll go with a company that is less of a hassle!

I just had the sales person come to my house last night to give me a free quote to replace my windows and front door. The gentleman was very polite and seemed very knowledgable in his product but that is about all of the nice things that I can say about the visit. Me arrived at 6:00pm and did’t leave until 9:45pm. He was NOT allowed to leave me ANY type of written quotes. He said he could get into trouble doing so. What good is a free quote if you do not have it in writing and the quote is good for a year? How are you going to remember what the quote was 6 months from now? Are you supposed to take the company’s word on what that was and what would stop them from changing it? I don’t know about you, but I like to shop around and compare the different products out there before I am willing to spend $ 33,000.00 on windows. Oh and if I said that I would sign the contract last night that price dropped four grand and if I signed within 30 days, they would take $ 500.00 off the price.
The salesmen actually told me to look up the reviews on Unilocal to see what others had to say and when I did, and told him that out of 5 reviews, the company only got 1 five star, 1 three star and the rest were one star, he said that the one star reviews were done by people that were paid to give bad reviews. I am NOT being paid for this review!!!
I also checked the BBB, this company had 16 closed complaints with 1 stating that the customer was not satisfied with the resolution. I have checked the other companies that I am getting quotes from and they DO NOT have any complaints at all.
My one question that I asked the salesmen is… If the company has been around for 75 years, how come their brand is not a known brand like Pella, Anderson or Harvey? He said if you watch the Red Sox on TV you would have seen the ads…
I can’t really give a review on the actual windows since you really can’t tell how they work or the quality by the one sample he did bring. I have already been burnt in my previous house that way with the same type of sales pitch…
The front door quote was over $ 8,000.00. That included the screen door and a side light. I checked Home Depot and for the same style door, the cost was just a little over $ 1,000.00. Talk about your profit margin…
I can almost guaranty that I will not be calling these guys back for a couple of reasons. 1. The price is just simply ridiculous. These windows are not made of gold and the wood veneer looks fake and 2. I am not going to reward this company for it’s outrageous business practice not giving their potential customers their free quote in writing unless of course you write it down yourself but that is not binding and can be said that you wrote down the wrong numbers
Newpro, if you are reading this and I start to get harassing sales calls, like some of the other reviewers have stated, I will be filing a harassment suit against you. I do not like pressure sales and that is one way to turn off your potential customers. There are a lot of companies willing to sell you replacement windows so…

The Reps keep calling me early in Morning and late at night I finally had the work done by someone else.

NEWPRO BATH — New product for Newpro. Bath and shower surrounds (like Bathfitter). Visited the display at the Pheasant Lane Mall. I was told I could get a quote that would last for one year if we were not ready now. Well ended up making a appoint with sales rep: Here how it all went down.
Sales rep shows up at my house, gives us the sales pitch, best product, best service etc. 90 year old making follow up calls etc. Then with only a quick view of my bathroom (no measurements) gives us a quote of ready… $ 13,000 but if we were ready to buy today and give cash down it would be $ 10,000. He took his quote — He left without our business.
Later that week we received 10 phones calls requesting a re-​visit. Curious we allowed the senior sales rep back into our home. After another pitch we got a special price of $ 7300.00 which was only good for couple of days or month end then it would go up $ 7900.00. He did leave a hand written quote scribbled on scrape paper.
The crazy pricing made sense after we found out they work on commission. BEWARE — of shady sales tactics

We bought our home in 2009 and replaced all our windows with NewPro and we LOVE them! We live next to a college in a busy intersection. There is a noticeable difference in the outside noise and they keep it much warmer in the winter and cooler in the summer! I would definitely recommend this company!
Our salesman Dan was very kind and helpful!

My experiance was very similiar to Gillian C. (below.) Salesman showed up on a Saturday and stayed for over 3 hours wasting my time about the make up of a window. He cut himself on his demo kit, bled on my rug, needed a bandage and then proceeded with the bit like everything was fine. Then asked for a cup of coffee when my husband made an afternoon pot.
The windows seem very well made and I would love to support a local company but the sales tactics were so slimey and down right evil. They start out with an outrageous figure than talk it down like you are getting a great deal, then they use the old «let me call my manager» strategy. I even got a call three days later from the «salesman’s» «manager» to again talk prices. When I declined a 2^nd meeting in my home he insulted me and hung up. Very professional!!! I have never been so taken aback by a so called professional company in my life. It is too bad that they have such a good product but use dirty sale tactics.
I am sure they are good windows but so aren’t a lot of products out there with far much hassle.

We recently had Newpro sales reps at our home, and had a very similar experience to the one that Elizabeth wrote about.
The windows seem just fine, but the sales pitch was, quite simply, gross. The «free estimate» took nearly 3.5 cumulative hours of my time over the course of 2 visits, employed greasy and predictable sales tactics to first create sticker shock and then slowly lower the price to something almost reasonable (but with the requirement that we had to decide on the spot, instilling a sense of very high pressure). I honestly think that Newpro windows may be fabulous, however, if they have faith in their own product, they should not only be willing to allow but ENCOURAGE potential customers to take a week to think about their investment and to do due diligence.
The first visit from a Newpro salesperson took nearly 3 hours on a weeknight. The guy didn’t leave until nearly 10 o’clock, after constantly pressing us to figure out how to get us to agree to at least agree to update *some* of our windows. We declined to make a decision that evening, because, as I explained several times, we were working on prioritizing between a number of expensive home improvement projects and we also needed to do further research and comparisons on windows so that we could lock in the price that was ONLY valid that evening.
I might add that I think it is strange that part of the sales pitch involves emphasizing what a vital investment windows are in your home, and yet they seem to expect you to sign up to have this major and expensive change done to your house as if it were an impulse purchase. Anyone who takes a single company’s word at face value when making a massive investment in their home is a fool. So, in other words, Newpro is counting on their customers being idiots.
The next day, my husband received a call from another gentleman, one of the regional sales managers or something, saying how they had a special opportunity for us that would severely reduce the price. Now, knowing how to use the Internet, I was aware that this would most likely be the cheaper double-​pane Newpro windows that everyone who declines the original offer appears to be offered.
We got a special story though, about how they were trying to move their commercial manufacturing plant up to New England, and thus needed to offload a lot of inventory. Therefore, somehow this meant that they could offer us «commercial grade» windows at discounted prices, but because it was based on a surplus of inventory, we had to decide that day. The price was a lot better for these «special, limited-​time offer» double-​paned windows, but it felt a bit strange to me so I told him that we could not make a decision that day.
I realized what seemed strange to me:
1) What difference does it make if we waited a day or two to decide? If they still had this «surplus» stock, shouldn’t they be just as glad to take our money two days later?
2) He mentioned that we could «lock in» these amazing discounted prices for the entire house even if we only agreed to start with a few of our windows. Now… logistically, how does that work? I guess they are willing to take a deep loss just to get our business, since I’m sure they’d have long since run out of the surplus commercial supplies by the time we were wrapping up our project. Right? ;-)
The whole thing is just so slimy. I expect this kind of pitch from someone trying to sell me a timeshare, not someone trying to convince me to trust them to do construction on my house!
Furthermore, I noticed that both of the salespeople latched on to the fact that my husband was an engineer and thus were very deferential to him, making sure to mention his career many, many times. It struck me as a bit sexist that the pitch was so very geared towards him. Believe it or not, I also have a technical education and career AND I have a very significant say in what we spend our combined incomes on. Imagine that, in 2011 no less!
Which is why I would rather put saran wrap over our windows than buy from Newpro.
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NEW EDIT: (In response to NewPro’s comment)
I’m interested to hear what sort of quote you have in your records. Of course, I can’t prove anything because your salespeople never actually provide a written statement of the quotes/​discounts/​etc. The initial quote was in the ballpark of $ 47k, which was quickly reduced thanks to a few discounts, and then dramatically reduced two days later when your regional sales manager offered us a special one-​time deal for the double-​pane commercial windows. It reeks of a gimmick designed to pressure and manipulate potential customers, and if this is against your standards, then why do I find so many similar stories by doing a quick Google search?