Hilton Hotel

Great hotel! Last minute booking and got an amazing rate. It was a short stay for us in Boston but the kids enjoyed the pool and we used the commuter train to get back into the city with ease. Staff was friendly and the only con was the fact that we couldn’t get the key to one of our rooms until 5pm. We made it work with the first room until the other was available.

I’ve stayed in an «executive room» at this hotel 3 times, 5 nights at a time: twice in the summer of 2015 and once last week. It’s a pretty nice hotel; the atrium setup is aesthetically pleasing and makes for a nice view from the rooms and the elevators. All of the rooms I stayed in were clean. The restaurant/​bar staff are nice, although dinner service on Sunday nights was very slow, even with only a few patrons. The hotel also offers a digital key option through the Hilton app, although there is a few-​second delay when you’re using it.
The indoor pool right next to the restaurant means the restaurant smells like chlorine, so I would keep that in mind if you don’t like the smell of chlorine. If there are a lot of people in the pool, it makes it hard to have a conversation in the restaurant. One night, there was a large group of people in the restaurant (maybe there was an event of some sort), and it made the atrium so, so, SO loud; I’m a pretty heavy sleeper, but it took me awhile to fall asleep in the first place because of the noise. I’m pretty sure the atrium amplifies the noise too. The noise alone was probably the thing I remember most from my stay here.
The food is okay; it’ll do if you’re too tired to drive elsewhere. However, there are a lot of great restaurants just a few miles away, and the hotel is basically the only place in the area where I wouldn’t bother getting the clam chowder, so if you have time, you should definitely go out to eat.
My room was cleaned every night, and the toiletries I used were restocked almost every night. However, I found that the protective seal on the mouthwash provided had already been broken. It still looked full so maybe housekeeping didn’t notice when cleaning up from the last customer. I’m sure if I’d called for a new one they would’ve provided it; I would recommend checking your toiletries though.
The executive room package includes access to an executive lounge. It has a pretty good breakfast with a good selection of fruits & cereals, as well as eggs and oatmeal. If you want a wide selection of meats, you might find it lacking. They seemed to run out of coffee a lot, but staff were happy to refill it when notified. They also seemed to keep the fridge only partially stocked; I never saw more than a few of each type of soda, milk, or yogurt in there. When asked, the staff could always find what you were looking for, so maybe they keep the fridge mostly empty to discourage hoarding or something.
All the staff I encountered were friendly. Parking in the garage was free. The hotel is not far from Boston Logan. It’s not a bad place to stay.

So. Damn. Loud.
You’d think that a Hilton would offer a quiet, pleasant place to stay, but not in this case. Every morning housekeeping would use the archaic form of communication– yelling (accompanied by the loud radios other members of the housekeeping staff used to yell from other floors), and each night brought a fresh load of spring break-​type parties (complete with the spring time aroma of marijuana). The people next door also had some rather interesting conversations to be heard at all hours of the day.
It was quite obnoxious and seriously disappointing. Not at all what we had expected…
Inside the room, the bathroom shower curtain never really closed right. This conveniently created a giant puddle in the middle of the bathroom floor. Nice.
Our room came with a cabinet that used to hide a refrigerator. The refrigerator, though, was missing. Sweet.
There’s a Best Western just down the street and around the corner… I’d recommend checking that one out before making a reservation here.
Safe travels…

Pros: upscale looking place on inside and outside. Parking is below the hotel so if it is raining or snowing ++. 2 of the elevators have glass doors to view the indoor pool as you ride it. Restaurant on site. Breakfast has very good fruit choices, and I think there is someone there making omelets in the morning. There is a hotel shuttle I believe not 100% I drove there didn’t need it.
Gym has a smith machine which is better than most hotel gyms and probably most planet fitness places. I do workout a little more than most.
Cons: only 1 elevator goes to parking garage. I can not think of anything else to complain about? There is little wear and tear here and there, but nothing to complain about I’m not that much of a stickler.
NOTE: If Diamond member your supposed to get a coupon for free breakfast on weekends sometimes they do not mention this, not sure why, but ask front hotel breakfast is good there.

Hilton Boston Woburn — 5÷5÷2016
I loooooooove Hilton Hotels! This is my second time back. Easy checkin via the Hilton Mobile App… Friendly front desk staff… Spacious and well appointed rooms… VIP Lounge… Great Gym with free weights… Awesome pool… And your points often update over night. I will be back!

I have stayed here quite a few times
for work now and most of the time I have a complaint. the rooms are hot and children are apparently allowed to run around until all hours of the night. this past weekend, after a long day of work, my co worker and I stopped at the hotel lounge for a couple of drinks and something sweet. we stood for about 20 minutes before I finally went to the bar to order drinks myself. the bartender brought those out quickly. when we were done with those we decided we wanted another and a piece of cake to split. we waited close to a half hour before we were even acknowledged. once again I have to seek someone out to get my check. we tipped SLIGHTLY under 20% for the poor service since we also work in a tipped job and expect good customer service. upon looking at my online banking today I have discovered that the staff changed both of our written in tips to make it 20%. not only is this illegal, it’s just rude.

We had reserved a king, but the only one they had was a handicap room which barely had a bathroom counter, so we switched to a 2 queen room.
Both rooms had a spacious and classy feel with lots of dark wood. The desk chair was very uncomfortable to sit in and the side chair was high on style and low on comfort. That is not a chair to relax in.
The bathroom was very roomy with a long counter and shower over tub.
The cheap single ply toilet paper could’ve been found in a public restroom, and is not what I expect in a nice hotel. They had a soap dish (thank you), soft, plush towels and washcloths, but there were no towel racks to hang them on. What do they expect us to do with the towels? The only place to hang them was on the shower curtain rod or leave them on the counter. Annoying!
These beds seemed more narrow than the usual queens. They were mushy, lumpy beds, so maybe they had lost their shape, but they matched the mushy, lumpy pillows.
No fridge or mini bar, but lots of drawer space.
The unit in our room must’ve been unbalanced because the drawers kept rolling open. I wedged some paper in them to keep them shut.
Housekeeping seemed to do a good job on the bathroom, but I came back one day and they’d left the pillows that we rest our face on, on the floor and the beds hadn’t been made very neatly. This is totally unacceptable and knocked them down in my opinion.
The wait staff in the bar and dining room were always terrific. All were friendly and provided great service, and the food and drinks were always very good.
All considered, a nice hotel but their rooms need improvements to justify the rates.

I was looking for a hotel in the Waltham area to be near the Boston Children’s there, I ended up booking this room through
. I had no idea the location until I paid. I was pleasantly surprised!
We were arriving late, called ahead and front desk girl was great, she even gave a dinner suggestion. Our room had two comfortable double beds and a good sized bathroom. It has a cabinet were a fridge was– would have been nice to have one. Pillows were comfy. Towels were actually soft! It’s the little things!
We tried the restaurant downstairs, the first night with a new menu. We were all happy! Skirt steaks were cooked perfectly– must try!
The pool closed at 9:00 but my daughter was able to swim until 10:30, no pool nazis here! Good size and nice and warm.
Glad I took a chance! We will stay here again.

A long time ago, in a galaxy far, far away… this hotel may have cared. They do not anymore.
I routinely travel to Hilton properties and earned Diamond status, but it did not seem to matter at this property that I had been a frequent guest. Unrelated to the hotel, I arrived approximately 1:00AM after a very late flight from the West Coast.
The Night Auditor was on the phone and did not acknowledge me for ten minutes while completing his conversation and checking me in. Another manager strolled by with a wait staff member who could also not help check me in Thursday evening. They ASKED if I would like a wake up call and knowing I had an early morning and drive in the snow ahead, I replied yes. A 6:00 AM wake up call would have given me a few hours of shut eye so that I could begin this trip perhaps not rested, but at least fully prepared. Unfortunately the call never came and I scrambled from there.
One thing I did have time for was the bathroom, except my toilet was broken. It wasn’t a simple fix anyone could perform so I did inform the hotel by a call as I was leaving. I returned that night to find it still not fixed and no other room available.
Given I had selected an Executive Floor room and it was on 9:40 perhaps I should slide down to the Executive Lounge for a quick cookie and coffee to relax from what was the start of a bad trip, but despite a sign saying open until 10:00 PM, I was indeed locked out of a service I was arguably paying for.
So…a long time ago this hotel may have been great, but as far as I can tell they probably cut as many corners as they can to get by and it shows. It’s unfortunate given its proximity to Boston and New Hampshire, but I can not make people in the service industry care. You either want to take care of people or not.
I can be embarrassed for you though and re-​think my loyalty to a brand that doesn’t seem to value my business.

First time staying at this Hilton hotel in Woburn. I travel frequently for work and I think I may have a higher standard when it comes to hotels. It also happens that I’m in pest control so I give the entire room a very thorough walk through. I was disappointed with the old drapes as well as dust ruffle. Both have stains. While the bed was definitely changed and clean, I could see old stains on the sheets that were faded yes but I would expect more. Certain parts of the hotel feel new and modern yet there is still an «old» and «worn out» feeling. My room was on floor 3 which was quiet and I did not smell the pool as others stated. The bed is super soft and essentially collapsed when I sat on it. There are no restaurants around this hotel so be prepared to drive to the Woburn mall area. I timed my return trip to the hotel wrong and 5 o’clock traffic in this area is unbearable. I’m a silver level HHonors customer. I switched to the Hilton brand from Marriott & Holiday Inn because I saw a definite newer quality at various Hilton hotels. I think they forgot this location. For Boston this is a poorly designed, lower quality hotel. I will not be staying here again.

Did not stay at this hotel. Had some friends who were visiting and we all went swimming. The pool was nice, and it was really pretty inside. We got food from the restaurant and it was very yummy. Was here a few years ago and not sure if this is still the case but wifi was $ 10. That is why i took off a star. All in all it was a good experience.

I have now stayed at this property twice and I have enjoyed it both times. The Hilton Honors floor (4^th) seems a little darn and dingy in the hallway but the rooms are nice and quiet. At in the bar for dinner twice and the restaurant for breakfast once. Both were fine but the breakfast buffet is a little steep in price.

My room was modern and clean, room service food was above average, but that’s about where the positives end. My two night stay here was for work, where we were hosting a meeting.
Numerous errors on the front end and during our meeting. The AV was not set up in time for our meeting to start in the morning, too few staffers who were never around when you needed them, and then they tried to charge everyone’s rooms to one corporate credit card without permission. It was a mess.
It’s also far. 23 – 30 minutes from the airport, plus nearly nothing around it, especially if you don’t have a car with you. The nearest restaurant is a 10 minute walk– and just a couple to choose from when you get there. There’s literally a wheat field or some sort right in front of the hotel.
Inside the hotel there are two restaurants, but one of them wasn’t open on Friday or Saturay night. And reports from folks were that the one that was was not very good.
Another major problem was the fact that my room (which ended in an even number, on the 2^nd floor) had a balcony that opened up on to the restaurant and pool area. (PS– everything on the 1^st-​3^rd floors smells like chlorine thanks to the open pool area) Saturday night when I had to get to sleep early, the groups of people loudly enjoying dinner made that impossible. Terrible layout.
Thanks but no thanks, Hilton/​Boston Woburn.

My family loved it here. The hotel was clean and the room was spacious and comfortable. Best of all for our purposes, they allow pets! We brought our two dogs and there were no problems. The price was a little high, but it was Columbus Day in New England. We would return if we are in the area again.

Left my iPhone charger and they want more money to mail it to me than it is worth.
And while they did find it which was great — the response was all about getting more money out of me — I already paid $ 4 for orange juice and $ 40 for a 2 person breakfast (one person had oatmeal) — and I don’t know where customer service went?
This is a competitive market — stay somewhere else where they are nicer and go the extra mile.
Matt
512÷431−7152

The HHonors room breakfast is pretty good, but the hotel continues to be below the hilton standard except for price. Your mileage may vary

We had a group of 17 rooms with school children. We had gtd. reservations to all be on the same floor and same wing of the property for safety and security reasons along with 1 private security guard for our wing. Upon check in they had us spread out on 5 separate floors. On the 2^nd night woken up at 2:30 am with a fire alarm and had to evacuate hotel for 40 minutes. 2 of our 3 mornings they never had breakfast setup for us in private meeting rooms so our days were delayed 45 minutes due to them not having breakfast. On 4 different occasions tried to speak to a manager and was told there is no front office manager, no general manager, no food & beverage manager, no resident manager. Honestly, a HILTON hotel with no management just supervisors? No apology or comment about the fire alarm, poor, poor service and hotel in general. You have been WARNED STAY AWAY.

Horrible stay fire alarm went off at 6am I complained asked for points they refused because I was part of a group we have over 50 people staying there for over a month I called hh honors multipiple times the hotel never contacted me and after I contacted hh honors and filed a complaint I stopped getting my wake up calls was late multiple times to work called hh honors again I’m checking out tommorow and still haven’t had anyone contact me

I stayed here on a week-​long business trip. It wasn’t bad. I ordered room service a few times for dinner and it was actually pretty good. I didn’t have to call down for anything and the service was fairly quick.
There’s a parking garage, which is convenient as it was raining several days.
I was in a regular guest room and it was what it was. Not great, not terrible.
My wifi was free, but it may be because I had a corporate rate.

Don’t plan on using the shuttle. Always late. I even called ahead and I’ve been waiting 15 mins. Told me it would be an hr and than someone else took the shuttle.

Let me start by saying I was not a guest in this hotel. I did have the opportunity however to see the rooms. Multiple ones. I had to attend an event here, where I was able to go to more than one room in a period of time.
Each room that I saw was on the third floor. Each room with a king size bedroom. Out of the six rooms that I saw today, four of them did not have The refrigerator in the cabinet where it was supposed to be. Each room also had a chaise in it. They all looked like they needed a good deep cleaning with the steam cleaner. Each bed that I set on? Very soft, like an old mattress. Quite honestly, I was shocked at the
condition of the rooms. One. Almost shabby. Not what I would expect for Hilton.
On the third floor, is where I saw some of the conference rooms and ballroom. I thought it was very odd that there were two hallways of rooms and then you walked through the hallways bite into we had those conference rooms were. It was a very odd set up
When you first walk into the hotel, the storefront is not inviting. You can almost missed the front desk as the front is like one long hallway. It is very confusing to find where the elevator is. You have to go through half of the hotel front to get to the elevators. The signage is poor.
Couldn’t believe that the pool was in the middle of the hotel, next to the bar. I’m sure the bar patrons must enjoy the screaming and yelling from people swimming in the pool. And I’m sure the pool people really enjoy having the people at the bar see them in their swimsuits.
I was just shocked at the entire hotel. I would definitely not recommend it for anyone unless they had no other choice for a conference they were attending.
Didnt seem family friendly at ll– Not Hiltons normal standards thats for sure

Very average Hilton hotel. Customer service very abrupt and curt. Overall, I cannot complain though because I slept well in my huge HHonors Room. Bathroom was well stocked with fairly nice bath products and equipped with a robe, which I always appreciate. Room was large and room service breakfast tasted good for a decent enough price for a hotel. It arrived on the later side of the time I specified, but when I called to request ketchup, someone came up and delivered it to me very quickly.
All in all, a very decent experience and the inside of the hotel looks cool. Some rooms overlook the inside of the hotel and the pool, which I’m sure makes for a nice view.

I book the hotel for its name and 4 star standard on Kayak. What a disaster!!! The hotel charges 4 stars price with a motel facility. First, my room phone was very dusty. I was so surprised to see such low maintenance level for a 4 star hotel. My first impression was ‘OMG, I was put in a hunted room in a hunted hotel’!!! Then, my request for a slipper was rejected because ‘we dont provide slipper’. What the hell! A 4 star hotel doesnt provide guest a slipper?! Should I lower my standard or this is a false advertisement!!! Not mentioned I experienced 2 false fire alarms, one before I checked in and one in 6:55am next morning, perfect alarm clock!
Will never stay this hotel any more and I am in serious doubt of Hilton in general.

This is a Hilton in name only; the property doesn’t live up to the name. Stayed in August on a weekend night and as Hilton Gold was «upgraded» to the «HHonors Floor» with a view of rooftop air handlers. The rooms (non-​suite) were average size and with standard appointments. The bathroom door wouldn’t latch properly. The desk phone buttons were non-​functional. The executive lounge is closed on weekends. A wedding was taking place in their event space and we were serenaded by the musical thump of the DJ’s subwoofer until about midnight.
The front desk staff were friendly but very clearly new or untrained. I had to ask for things they should have given me (breakfast coupons, directions to the elevators/​room, check-​out time, etc.).
Asked for turndown service at 7:30 p.m. when we left for dinner. Returned three hours later to find the room untouched. Asked for room service to come up again then and despite the assurances of the front desk that a housekeeper was «on her way» we eventually cancelled the request when 20 minutes later no one had yet to show up or call.
Breakfast service was exceptionally slow. Buffet was closed (perhaps for the weekend) and everything was made-​to-​order from the kitchen. With only two other diners in the restaurant, we waited more than 15 minutes to have our order taken and another 35 for the food to be delivered. Luckily, we weren’t in a hurry. The food was typical hotel grade: nothing wrong with it; nothing exceptional.
Having not experienced other hotels in the Woburn area, I can’t comment on how it compares within the area. However, compared to other Hiltons this property falls short across the board and particularly fails on customer service in every department.

Was TRYING to stay here on business. I came in at 10 PM after a 2 hour and 10 minute drive and was told my room is under construction. The front desk told me they have a room at the Comfort Inn down the road in Sharon! They said the room is free too. This was the 2^nd warning light. Never again.
I don’t care if the room is comped or not. I just want to get to bed so I can wake up at 5:30 AM the next morning.
How about asking the customer if there is a preference at another hotel to stay?
This put on an additional 15 minute commute in the morning, also had to get up 30 minutes earlier to avoid traffic since I was going to Boston.
As a Hilton Honors member also, you would think the customer would have a say as to which hotel to stay in or at least a phone call so I could of made a different reservation.
Never again. Hilton has been going downhill lately.

Great hotel in Woburn, especially as there aren’t many nice choices in the area. Clean rooms, friendly service, modern bathrooms.
Like other reviewers mentioned, for some reason, they decided to build the indoor pool basically in the middle of the lobby. Not only is this weird bc the sound of kids having fun is heard throughout, but the fact that it’s not an enclosed pool area means all common areas — incl bar/​lounge and lobby — smell like chlorine.
Beware of the baby grand in the lobby, too. Some fool decided to start playing it early on Saturday morning, so having an inside (lobby-​facing) room meant I was awakened to poorly executed Chopin.