Central Cooling & Heating

Today was our first time having Central Cooling & Heating Inc. come to our house to tune-​up our central air system, and I was very impressed with the excellent service we received. Joe C. was the tech that came out, he work both fast and efficiently, explaining everything to me as he worked. Our system is running like new (lucky for us since today was the first really hot day of the year!!), and we will definitely continue to have Central Cooling & Heating take care of our system!

Was looking to install a central ac system on our house. Tech that came out to give us the proposal was very nice and professional. Seemed very knowledgeable. Although we didn’t decide to use them, they were very professional and had great communication with us.

They’ve only done tune-​ups on my system, but the office personnel are pleasant, and the service personnel arrive as scheduled, are polite, and cover their shoes before entering. They do the work promptly. No complaints.
Update:
This winter they replaced my heating system. The sales rep helped me through the process by helping me apply for a heat loan, a zero interest loan with a rebate. I can’t say enough about how pleasant, careful, neat, and honest this company is. And I’m very happy with the new system. It’s nice to know they’re close by in an emergency. They’re still 5 stars in my book.

Central Cooling & Heating has been servicing my heat pump heating and cooling system for over 10 years. We have a service contract with them. They come twice a year, tune up and replace filters. They are always within the time window that they schedule. Yesterday, Lin was our service pro and — like his colleagues — was very helpful and professional.

I called to set up an account with them and they came out that day to service my unit. Great customer service

Best company around. Knowledgeable and outright experienced staff. Annual service contract is the way to go. It includes annual preventative-​maintenance tune-​up and ²⁴⁄₇ emergency service. I’ve dealt with other hvac contractors in the past but have finally found one that I’ll stick with.

I love the people on the other line when I look to make an appointment. They are as accommodating as they can be, and seemingly try really hard to get you in even if they are crazy busy. And if they cannot do it, say like when it is 99 degrees and your AC has frozen up, they seem seriously bummed they can’t have someone there today.
Every tech that has come to the place has been honest and fair as someone else wrote. Good comment. I had Oscar this time (been using them for a while — always seem to remember all their names too, I wonder why that is?) He was using his little booties religiously which I appreciated. He then cleaned the outside condensers (for an additional charge) but they looked looked like they had just rolled out of the factory when finished. I asked him if he could do my windows. I hope that wasn’t offensive. Regardless, he took it in stride and discussed ways to clean them. HAHAHA HAHA HAHA True story.

John B. was courteous, professional, and pinpointed the problem quickly – a broken capacitor. He also explained the options of different service contracts so that you understood the pros and cons and didn’t feel like you were being sold something you didn’t necessarily want. Central Cooling & Heating installed our two A/​C units 8 years ago and this is the first problem we have encountered in 8 years..

John B serviced my Buderus high efficiency gas boiler for an annual cleaning. He was on time and professional about his work.

These guys are HONEST and FAIR and do a great job. We’ve dealt with Nick both times and he’s courteous, knowledgable, efficient, and even helped tune the system to our needs. There are a ton of HVAC companies in MA that couldn’t care less other than to rip you off. Central isn’t one of them.

Central Cooling Installed my AC system last year. The price was reasonable and the techs explained the systems functionality in detail. The new system included a 1 year tune-​up free of charge which Central Cooling called to remind me.

Very happy of my recent services with Central Cooling. A few months ago I took advantage of my maintenance plan when my AC had an issue with water coming in the house. It turned out to be a blocked line and was fixed quickly and on a weekend night. Just had the AC tuned up and Rob did a great job. He cleaned everything thoroughly, including removing my condenser pump and cleaning out the guts. Im typically not a fan of service plans but when it comes to my HVAC I would much rather have piece of mind.

Always professional, always courteous, always show up when planned. My only complaint is scheduling annual maintenance. They get so busy it takes time before you can schedule your appointment (a testimony to their popularity). Otherwise would always recommend!

Its been several years since Central installed our a/​c unit. Probably the best investment we ever made. Yearly service contract covers maintenance and any repairs. The service tech are all friendly and professional. I would highly recommend Central Cooling for all hvac needs.

I had a issue with a noisy HVAC and Branden Y. made the correct diagnosis. The replacement part came in and got installed quickly and the HVAC is now MUCH quieter! I am very pleased with the service

We took over the previous owner’s contract when we bought our house and have happily continued this. The service people are always very professional, courteous and prompt with their service visits. We also have had to call them when things haven’t seemed to work and they are out quickly to make the fix.

Central Cooling & Heating came out to install our nest thermostat by recommendation by the nest customer support team. John B was very professional, new his stuff and worked very fast which is important as they charge by the hour. Very happy with his service and would highly recommend him and will definitely call back if we have problems with our AC.

I am so disappointed in Central Cooling and Heating. We lost our heat, and the furnace was giving an error code that corresponded to a fan problem. They came right over, which was great, but told us that they didn’t know if it was the fan, or maybe the circuit board giving an incorrect error message. They then told us that they would have to replace both and charge us upwards of $ 2200 (plus the charge for the first visit).
Why wouldn’t you just replace what the furnace is saying to replace instead of assuming the error message is faulty? Because then you can charge for both!
We called Kirkland Shaw of Lexington, who came and provided a temporary solution (that Central didn’t, so we went without heat/​hot water) and came back two days later with the replacement fan. Total cost: $ 800 including installation. Even with the money we paid Central to come take a look, we still paid less than half of what they would have charged us.

These folks are great. I had an issue with my old HVAC company and gave them a call. It turns out the other guys had installed my heating system sideways! It took Central’s tech maybe an hour to reroute some pipes and get everything working perfectly. This was a few months ago and everything’s been great since.
Courteous, professional work. I’d recommend them to anyone.

Central Cooling & Heating has been servicing my heat pump heating and cooling system for 9 years. I have a service contract with them. They come twice a year, tune up and replace filters. They are always on time. Just like his colleagues, John left a clean place. Additionally, over the years I also had a few emergencies and each was resolved efficiently.
Reading other reviews I conclude: CCH takes care of existing customers first before soliciting new ones. Comcast could learn something here.