Bill’s Auto Service

Being new to the State of MA and needing some serious car repairs, I was nervous. I found Bill’s Auto Service on Unilocal with amazing reviews so I thought I’d give it a try. The shop is in a dilapidated building but the service is amazing. Bill Sr. made sure to call me with an estimate before doing the work and provided me with a free loaner car while they did the work. His estimate was spot on, he offered the old parts to see what he switched out and even warmed the car up when I said I’d be there in 20 minutes to pick it up. I feel great supporting a small local business and even better that I can fully trust them to do a great job on my car. I had to get my AC compressor and serpentine belt replaced and got front brakes as well. Bill charged me $ 1260 for my 2007 Honda CRV. I normally service my car with the dealer. Out of curiosity I called the dealer and got a quote for the same work and they said it would cost $ 1,642. Bill saved me $ 382! I highly recommend them.

Best Mechanic in Woburn. When I first met Bill, he told me he would take care of me and not «f*** me over». I loved this guy as soon as I met him lol. Bill can be a bit brash at first, but after you get to know him and understand how busy he is, you’ll appreciate his honesty. He doesn’t say goodbye on the phone and is cut try about his availability for the day. He get’s so busy he will take the phone off the hook, and will happily admit it! He’ll make you laugh and will go back and forth with you in a playful, «Older Uncle» type of way. He’s a sweetheart and my wife adores him.
I’ve been going to him for all my vehicle needs for the past 4 years, as well as my wife’s. He get things done fast, and charges well below what other mechanics in the area will charge. He’s honest; you won’t get any hidden charges and the estimate he gives you before working on the car is almost exactly what you will pay for on the total bill (give or take 5 – 10 $).
There was a couple of times where I had to drop my car off early in the morning. Bill was kind of enough to provide me with a car to get to work. No extra charge, no paperwork, just handed me the keys. He did this for my wife as well, and the same for other people I’ve sent his way.

I called this place to get information, and was half way through my question to him when he hung up the phone on me because «they don’t do that». How do they expect to get new customers if they won’t even talk to people?

I trust Bill’s Auto. I have lived nearby and gone to Bill’s for a little over a year and have been to Bill’s three times. Each time, they have (1) always called first with a quote (2) had quick turnaround and (3) the quote was always really accurate.
I recently had to get tire rods replaced as a result of a failed inspection. The inspection station also does repairs, and quoted something roughly twice as much as Bill’s. And in the end, only one tire rod needed to be replaced instead of two, so it was even cheaper! I feel like a lot of shops would just replace both to charge more. They also took my car back to the inspection station for a recheck, which is awesome. :D
They are always busy, and can seem a little brusque on the phone, but in person it feels like you’re family.

I am so glad I found Bill’s Auto Service when I moved to the area for a year. My car needed several emergency and maintenance repairs at different times. I could trust Bill to tell me what was wrong with my car and fix what needed to be fixed (and nothing more). They were always able to fix my car next day if I dropped it off before work. A good, honest, mechanic can certainly be a lifesaver and I found that at Bill’s Auto Service.

I love bills auto it’s the only place I bring my car! Bill is the sweetest and everyone else there is so nice. They do a great job and their prices are very fair I don’t ever feel like they over charge me

They were amazing. Very fair and did a great job! I would highly recommend going to them. Awesome service.

Best auto repair shop in the area. Fixed my car in only a few hours, and charged ¹⁄₃ of the cost that the other place had quoted me! I would absolutely recommend them to anyone in need of car repairs.

I’ve been going to Billy for over 30 years. This is as good as it gets. Honest repair service. If my car breaks down anywhere within tow service, I get it towed there. Nobody does it better.

I had such a good and personal experience at Bill’s Auto Service. My parents live far away, and I am probably one of the most car challenged people you will meet. Hear a noise? Turn the radio up… however when it was hard to turn the steering wheel I brought it to Bill. Having been told by friends that all I need was a serpantine belt, I was not prepared (albeit not surprised) that my car needed much more work. Bill was not only reasonable and fair, but when above and beyond and his son fixed a minor break on my bender from an unfortunate meeting with a cone on the pike. He reached out to me for each unexpected cost, to make sure I approved it. For just under 900, I got two new tires, inspection, all new power steering, the fixed bumper, and all the associated stuff with a car tune up. Highly recommend.

Hi i have been going to bill’s for 17 years now on the recommendation of a friend. I have been a satisfied customer for that long too. I agree with all the five star ratings. As for the one star rating, Bill is very busy because he is an excellent mechanic. To rate him a one because you ego was hurt is not right. You never used his service. You probably came across abit rude to him also.

My car failed inspection for loud exhaust. Bill put on a new muffler, drove over to Woburn Gas & Service to get my inspection sticker AND changed my oil for me! I did not need a loaner car, but he had one ready for me if I needed it. I dropped the car off in the morning and picked it up at 3:00PM same day all inspected and running quietly. If anything else goes wrong with my car, I will definitely bring it back to Bill!

Great guy, very pleasant! He did a wonderful, timely job at a resonable price. He was upfront about cost and future repairs. I will go to him again for sure. I would recommend him to anyone in the area. The shop may not look like much, but he is a professional. My van is old and he has it running smooth — Thanks Bill!

Unbelievable customer service. My car died, and since I’m new to the area, I turned to Unilocal for guidance on where to tow my car. I called Bill’s to find out if they would be able to work on my car today. Without answering any questions, Bill suggested I needed to have the car towed over and before I could respond, hung up. A little baffled, I called back, and explained that I was hoping to find out if he worked on my type of car, if he could repair it today assuming it was something straight forward. Again, he cut me off, and started to rant about how he was really busy, had a good customer base, and really didn’t need any more business. If I wanted to, I could tow it over and he’d let me know what needed to be done and when he’d have the leisure of getting to it, but his days of bending over backwards to pander to us customers was over.

This is my third time having my out-​of-​warranty VW serviced at Bill’s and so far he has saved me at least six hundred dollars total on the three jobs. He was able to get me in quickly, give me a loaner car, got the work done the same afternoon at extremely reasonable prices, but more importantly, done correctly with no comebacks. He’s really the Balls!

There are not enough stars here for Bill. I’ve been going to him for years as does my entire family. He and his son are the best of the best. Bill has saved me so much in in car repairs over the years. He’s honest and super nice.

This guy deserves every single star! He provides, by far, the best auto service of anyone else in the area by far, and he does it saving you money. It’s unbelievable.
His shop is right across the street from Lannan Chevy in Woburn, and while it doesn’t look like some place you would normally drop your car for service… looks are definitely deceiving in this case.
Bill himself is a VERY nice guy and more then helpful when it comes to your vehicle. He gave us an honest and up front (not to mention FREE) estimate. Let us know the front brakes were really bad and had to be replaced, but that the rear brakes were still in good shape, and that (at no extra charge by the way) he would clean them up and get the dust off them to keep them in good shape.
He finished same day, but due to work schedule we couldn’t swing by to pick-​up the car. Bill said, «No problem I’ll keep it in my lot over night and you can pay/​pick-​it up tomorrow». Not only was he nice enough to do that for me, but he didn’t charge us a ‘storage’ fee which I’ve had other mechanics do in the past.
Service was fast, cost was MUCH less than anyone else in the area, and customer service is unmatched. He even showed us the old parts so we could see why it was so bad, then took them to dispose of them (or if we wanted them for memory sake we could take em as well).
I’d recommend Bill to ANYONE who needed mechanic work on their car!

After being quoted $ 1200.00 for brakes and rotors from Volvo I decided to go to Bill’s Auto. Saved myself a ton of dough. This guy (Billy Jr.) is the best mechanic in Woburn, MA. and the most honest and fair guy I’ve ever met in this field. I cannot recommend him highly enough.

Bill is my knight in shining armor. He tells me he’ll check my car like his daughter is driving it and then calls me his beautiful redhead. So I get an ego boost and a car repair… BTW, he looks like Sam Waterston from LAw and Order. Lol.
The first time I went to him was after getting quoted $ 750 from 2 other places. Bill charged me $ 275!!! Plus I got a free loaner car. That was 2 years ago. If anything goes wrong I just call Bill. He always finishes same day too. My car has over 195k and I just had it repaired for the first time in a year.
It’s so hard to find a good mechanic and I’m sticking with this one