Milford Spice Company

Placed an order in May, received confirmation that it shipped, never received my order. Have send emails 3 times (including the specific order number) asking them to either send the order or issue a refund and have never received a response from them. I love their products but they are essentially stealing, by not refunding my money. I will continue to post negative reviews until I hear from them to spare others from my experience.

I love these spices and have received 3 orders over 2 years. I previously had one order not received but the owner apologized and credited my card. I am sad to say that I placed an order on ¹⁰⁄₂₀ and 11/​11/​2015 and received an email that both orders shipped on 12÷4÷2015. I emailed the company 3 times and the owner twice asking about the orders. I left a voice mail 4 times. I have had no communication about these orders and am having to dispute my credit card charges. Despicable service.

Horrible! I do enjoy the products and have placed (and paid for) an order several months ago. The order was never shipped to me. I have reached out to them several times. I’ve gotten excuses every time and a few times was assured it would get taken care of. It’s now 9 months later… Still no spices and still no refund. I’ve tried contacting them again recently to resolve this but now they are not even responding with excuses. I only get emails almost daily to buy more.

If I could give this company –0 stars I would! I initially purchased a groupon a couple of years ago and never received my order. Well I had to submit a dispute with my credit card company and I did receive my money back. Well this company is real slick since they sent out apology letters saying how they were overwhelmed by the groupon and were offering a credit if I wanted to make another purchase. I considered it for a long time and started reading more positive reviews on Unilocal (which now I’m sure are from the owner and those who work for this fraudulent company). So I used the credit to make another purchase. I received an email stating «your order has shipped» almost 3 weeks later – with NO tracking number! They even have the nerve in the email to direct me to Unilocal!Ha! I sent an email to Laura the owner, who promised «I will look into this». I don’t know where she’s looking because again never heard back from her. I again had to contact my bank to get my money back. Well I refuse to be a fool again! Beware — STAY FAR AWAY!

Terrible, terrible, terrible. Do not order anything from this place. They are happy to take your order, change your credit card (a few times more than they should I might add) and then say your order has shipped, and you never get it. Try to contact them, and they never respond. I’m still waiting on my order from June!

Love the product… but have great concern when I purchase $ 40 worth of product and my AMEX was charged two additional $ 400 transactions… oh it was an input error! I had to call to make the correction fortunately I noticed it on my AMEX and to top it off not one input error but two; the owner credited my account the $ 400 but I had to dispute the additional $ 400 with AMEX and then wouldn’t you know less than 30 days after that transaction «error» the business is closed. Really unfortunate because they have a good product but I will never make another credit card purchase with them again.

Laura Stearnes is the owner of Milford Spice Company. She is well-​known by the Colorado D.A. for mortgage fraud in 2009 (
), owing approximately $ 70,000 to a Michigan doctor in a highly publicized mortgage scheme (
). She also was arrested for an undisclosed felony in Grand Rapids, MI in 2012 (
). If you didn’t receive product after making a purchase at Milford Spice Company, you may now have an idea where your money went…

Very good quality but awful customer service. Paid for an order, never received it and phone calls and emails ignored. This has happened three times. Buy at your own risk,

Took a cooking class at Milford Spice Company just last night and it was very cool. Different than other classes I had taken in that anyone who wanted to cook could, and anyone who wanted to just sit, drink, and eat could do that, too! The food was delicious and the class was small enough to be intimate but big enough to be fun and socialize with other attendees. All of the spices that were used in the class were available for purchase and the recipes are all online on their blog. It was a fun experience that I will definitely do again!

THIS PLACE IS A SHAM! I’m one of the other people in these reviews who ordered, never got the shipment, never got a response from anyone as to where the order is, and yet they cashed in my money the day after I ordered. Just got off the phone with my credit card to get the money back and I will NEVER order from them again. I now remember ordering years ago and having a hassle with them. Lesson learned — life’s too short, and spice places are plentiful and also have integrity and honesty to boot!

Look, their black truffle salt is amazing. But their customer service is HORRIBLE. I joined Unilocal to write this review. I’ve ordered from them a few times, always with delays of a few months but eventually receiving the product. Now I ordered from them months and months ago, the tracking information still says the order hasn’t even been shipped, and Laura’s email says «that’s weird, we’ll send it again» — first of all, it’s NEVER BEEN SENT, and secondly, she sent that email a month ago and there are still no spices, and no new tracking info. This is a SCAM. They must be laundering money through this because otherwise there would be NO WAY to keep a business open with such abysmal customer service.

DO NOT DO BUSINESS HERE!!! Ordered and paid in November 2014. Still have not received my order. Lost track of how many times I have called and emailed (over 15). No one ever answers phone or responds to customer service inquires. Finally, I did receive an email from Laura the owner who said my order was in its way immediately-​that was January! No response to BBB inquiry. DONT WASTE YOUR MONEY!!!

I ordered spices back in January and still do not have them. I was sent an email on February 3^rd stating they shipped and still I do not have them 14 days later.
They are located only about 10 miles from my home and yet I do not have delivery.
I have left numerous voice messages on their machine inquiring about this order and no one calls me back. I originally bought the spices at a trade show and the spices were great. But the customer service is so terrible that I will never order from them again.

I ordered from them a few times and I was very pleased, but I placed my last order on 12÷11÷12 and I am still waiting for it. I have reached out to them numerous times and have not once recieved any response. back.

No no no! You can not get off their email list. I’ve unsubscribed on their website 10 times and also received direct emails from Laura stating, «You will never hear from us again.» and I continue to receive promotional emails and emails regarding orders that I never placed.
They never answer their phone and refer you to email them.
Stay away or you will regret it.

The customer service is abysmal. Some orders I placed were canceled months after they were placed but I wasn’t contacted. Other orders I did receive took far longer than I expected or found acceptable. Emails from this company are always apologetic but nothing ever seems to improve. One order was canceled several months after I placed it and I was offered a store credit instead of a refund, despite my request for a refund.
The unfortunate thing is some of their products are actually good but they’re overpriced and could go stale while you wait for them to be packaged and shipped. I will not shop with them again.

Overpriced, worst experience ever!
I have reviewed this company before and gave them bad ratings. About 1 month ago, they started e-​mailing me with promotions again after they had stopped for about a year when I had threatened to file a criminal complaint. I got my money for two orders back from paypal… Orders worth well over $ 100 that were placed in 2012 and had not shipped by mid 2013. The very first order I did get was a Groupon deal. The spices were packaged in tiny round metal containers holding less than 1 OZ of product each. I purchase my spices from different online vendors these days who will send you spices of equal if not better quality in less than a week with 4 — 5 times the content per container at lower prices!!! Total rip-​off.

Update: ordered more Honey Chipotle and ended up double charging my card. I sent a message about via the website and Laura immediately replied that she would look into it. I did not get double charged and the product shipped right away! Very happy with this most recent order. 3÷15÷15
First of all, I really like their product. Their customer service is the worst I have ever experienced — plus, Laura is just plain dishonest.
I was leery when I received an email «Survey» back in January, but took the survey anyway — after all, they promised me a $ 10 credit to take the survey. Shortly afterwards, I get an email explaining that Laura has hired a new Customer Service Manager, Courtney Dimiceli. The email goes into a long promotion that she has been hired to turn the crummy (my word) customer service around. After taking the survey, the system would not credit my account, so I called her. Courtney was very apologetic and immediately credited my account the $ 10. She also gave me a «credit» of $ 42 from the order I placed back in January 2013. Courtney assured me that things would be made right, so I ordered some «in stock» items. I went over $ 10.80 so I gave them my debit card on Jan 23. For some reason they charged me $.50 for shipping on a second order which was not correct — that order should have been free shipping.
I have never worked with a business that charged my card prior to shipping, but Milford Spice Company did. Laura even sent me an email stating that since they charged $.50 for shipping, she was going to put a «little surprise» in the shipment. After four weeks of no shipping notification emails, I started leaving email and phone calls to both Courtney and Laura with absolutely no responses from either of them. I decided to search for Courtney on Facebook and sure enough, she was there AND in California on «Personal business». What was interesting was that she was actually posting job searches on her page for sales jobs in California! I messaged her and she responded that she would be returning to Milford Spice on February 21^st and would take care of my orders. Hmmm… just checked her FB page and she’s still in CA!
Anyway, I apologize for the details above, but I think if you’ve ever been duped by a company (TWICE!) before, you can relate. I bank with USAA and called them this morning for help. The rep stated that the money that Milford Spice ripped me off with was still technically USAAs for 60 days. My account has been credited, I have blocked all promotional emails from MSC and will never, ever do business with them again. Giving them One Star just seems so wrong, Unilocal… please allow us users the ability to leave a big fat ZERO.

Try a cooking class! The Short Ribs & Beer class delivers all it promises. Tasty food, beer sampling and a great demonstration by people who are passionate about their crafts.
It’s an intimate setting and you have an opportunity to mingle with strangers or keep selective with your companion. It’s as interactive as you wish.
I purchased a Living Social deal and received my money’s worth. Give them a try! And be sure to visit their location at 4844 Old Plank Road in Milford for classes and spices. Laura and Mark aim to please!
Good people and a good, young business. Get in while you can!

I hope you are reading this and other reviews prior to ordering.
I first ordered spices through Milford Spice Co. last year. It took them one MONTH to send my order. Laura did send an email out and was very apologetic for the delay. Being that they were trying to expand, I gave a little leeway. Considering I live less than 20 from the company, I felt that this one time waiting one month was being more than generous.
Act II: I order some spices on 9÷4÷2012. It is 10/​17/​2012 and I have yet to receive my order. I have had several exchanges with Laura via email. 9/​23, was told my order was ready and would ship within 24 hours. 10/​6, I had yet to receive anything and asked that my order be canceled. Laura told me she had more order wand would send it out that day. ¹⁰⁄₁₆ I sent an email instructing Laura to just cancel the order. I have not heard back from her.
I come from a family that has small businesses and I am always pulling for people who venture out and start their a business. Milford Spice can turn to dust. That would be their best business move.