Streeter Plumbing & Heating

I am going to be short, & to the point:
My experience with this business has been they are overpriced, unreliable, in adequate, & poor customer service.

I called Streeter plumbing to get an estimate on a plumbing job at my condo. I made an appointment for the following Thursday and the secretary gave me a window from 10am-​12p. The day of the appt I called to confirm the appt and ensure they would call me with a 10−15min warning so that I could meet them at the condo. By 12:05 they still had not showed up. I called and spoke to the secretary who said the plumber must have gotten held up at a previous job, but he still planned on coming. I asked her when that would be and she put me on hold, then came back and said he would be there in 10−15min. I waited another 30min before giving up and leaving. The plumber called me 10min later (45min after the 2hour window had expired) to tell me he was on his way. I told him i had already left and he said, ok and hung up.
Apparently they did not need my business and do not care if they keep you waiting on them for over 2 ½ hours. Neither the plumber, nor the secretary every apologized for them not being there on time.
I have no idea if they are competent plumbers, but their customer service is certainly lacking.