Universal Event Photography

I’ve been trying to get some pictures from them since March… it’s June 29^th now. It’s like we keep going in circles. I contact them, they ask me to send in information, I send it in and nothing happens. So I contact them again and they ask me to send in the same info. that I’ve already sent in and I tell them I’ve sent it but still nothing happens. The info they need is usually right on the string of emails in which they are asking for it. When you call, you are put into a que that tells you they busy assisting other customers… and they simply don’t ever answer the phone. It’s been crazy. The only way I can see that they are still in business is because parents don’t have a choice if they want photos of their kids. UEP just happens to be the company that is hired by the venues, but their customer support is some of the worst I’ve dealt with. Maybe the owner will read his reviews (there are several review services out there with horrible reviews on them) and make some changes. The highest review I’ve seen was 2 star. wow!

Ordered photos from a cheer event. What a joke! They advised it would take 2 — 4 weeks to process. It took 6. For taking so long, I expected high quality photos. Instead I got the equivalent or worse of what I could have taken on my phone and printed on my home printer. They didn’t even bother to cut the 4×6 photos and sent one sheet. I’ve ordered from other event photographers who do much better work. Awful!

Terrible customer service! Lost my photos! Very disorganized! I wish Varsity never contracted with them!