T-Mobile

Came here yesterday to talk with someone about possibly trading in my phone for a new one and a guy named Derik helped me. He was not very professional, and was touching his nose and face the whole time! Customer service tip Derik don’t touch your face, its gross! He accused me of having an AT&T phone because he was being nosy and looking through my apps, my Internet is through att so I use the app to pay my bill! Rude! Also he said he could trade my phone in as long as I got the screen fixed. He said he could take it as is but he’d get in big trouble for doing that, so why even say that?! Oh! Another gross thing, he said he’d be right back, he got up and went to the bathroom and didn’t wash his hands afterwards because when he came out of the bathroom I immediately heard the toilet flushing. Work on your customer service skills, read the Gold Standard for God’s sake, you could learn something valuable Derik!

Walked in to pay my bill. Waited in line about 10 minutes. Noticed the girl at the counter was taking names for a list for service. She took a man’s name who had walked in AFTER me. Sure enough, someone came by and took care of him first. I thought, okay, and decided to leave. What’s ironic is the girl behind the counter said she loved when it was busy. I’m sure she does, but learn to pay attention to a proper order because I’ll never stop at this location again.