InstaDRY Carpet & Tile Cleaning

From start to finish, it was a very good experience. Jeremy is great on the phone. The tech, Andrew, and his trainee, Terry, were both very pleasant and professional. Our carpet is really overdue to be replaced, so they did the best they could, and it made a big difference. The only reason I’m not giving 5 stars is that I wish the chemicals had a more pleasant smell.

Amazing customer experience from start to finish of the job!
I called them on Monday and spoke with Don Snyder. After explaining I have an 800 sq ft apartment he quoted me $ 94.50 for a one-​room call out rate. I asked if there would be any additional fees for traveling downtown or apartment set-​up fees (which other companies had given me that day) and he reassured me there would not be and it was very important to him and the company to stay true to their quote. He had availability for that Friday afternoon and I went ahead and booked them. Within the next 24 hours I received the booking agreement via email with the discussed estimate.
The day of, Don showed up right on time and was genuinely friendly and obviously passionate about his customer service. He did a quick walk through of the apartment and gave me realistic expectations of what the carpet would look like after being cleaned. From my nonprofessional eye, their unique instadry process involves using a powder they sprinkle on the carpet and clean with a super industrial vacuum cleaner which is what allows it to be dry when they are finished, versus the traditional wet method. Don also got down and used good ‘ol elbow grease and a homemade stain solution to get out some tough spots. The whole process took about an hour and the carpet was definitely brighter looking when he was done and he had removed some tough spots. He had the square app available for payment which made the process super easy, but accepts cash and checks too. The final price was exactly as quoted too, which was definitely worth it!
Some tips:
–they will move some smaller furniture around but you would probably have to discuss a change in price for having a 2^nd person sent out to help move things if that’s what you want
–it’s not going to be completely dry when they are done, but it will dry up within the next few hours or so and you can definitely walk on it right away
–there is strong citrus odor from the cleaning product afterwards; not a bad one, but be prepared
–they have a «spot removal guarantee» where if a spot returns that they cleaned, you will get your money back

Ron is a good dude! He was very informative on the carpet cleaning process and did a thorough job both upstairs, down and the stairs as well. He didn’t cut any corners. The customer service at InstaDry is top notch and I would recommend them to anyone. I look forward to using #Instadry ‘s maintenance program every 6 months. Thanks Ron!

I was very happy with Ron’s work and he was very helpful with information about the type of rug I had and the stains on it.

Amazing cleaning and so courteous and helpful… they stored my cleaned rug for us for 4 months as we had undergone a flood… Don is the best call them for amazing service!!!

I called with a pet emergency and they fit me in within 2 hours! My tech worked on the white carpet for a long time. He was courteous and thorough. I would definitely recommend.

This was my second time using InstaDRY. Once again they did a great job. The carpets look almost new. Thanks to Bret — the technician for doing a phenomenal job.

Andrew is a prompt, knowledgeable and an asset to InstaDRY. I look forward to having him come back to my home and knowing that when he comes for an appointment that is going to be executed perfectly with a big smile! Thank you InstaDRY!

Andrew is very knowledgeable and did a great job. I had a few stains in my rug and gone they were. Thank you for offering maintenance plan!

The InstaDRY team is great! The administrative and service staff are very friendly and helpful. Their process leaves the carpet instantly clean and dry, a huge improvement over when I have used wet carpet shampoo machines. For the time and professional quality, this is much better than doing it myself with a rental, even though it is more expensive. I will be using them to do my upholstery soon!

Not Impressed. expensive. I paid $ 200 for about 300 square feet with a 20% discount but I was ok with that as long as the carpet condition improved a little. The carpet looked identical. They did not move anything and just went over the normal traffic area.
The pros. The guy I spoke with over the phone was friendly and accommodating when making the reservation. The method they use does decrease household allergens which is nice. If that’s what u are worried about.

Wow! I spilled an expresso on an area rug and couldn’t get it out. I called Instadry at 8:30 and they were at the house at 9:30. They saved me. Great Job guys. Andrew and Kevin saved my bacon on this one.

Really friendly, knowledgable, professional people. Marc came out to my home and performed all the services promised and more, without any up charges. For the type of carpet he did a great job. No waiting for the carpet to dry, and they got all, I mean ALL the bad spots out. They keep their word. Great company.

My boyf & I used InstaDRY when we discovered — as we were running out the door for work in the morning — that our dog had left us a few lovely surprises. Rather than risk our relationship arguing over who had to deal with the nastiness, I called InstaDRY, and Mark was able to come by that same evening after work. The over-​the-​phone quote was accurate, with no additional fees, and he warned us in advance what would and would not be possible to achieve in terms of stain removal. While he couldn’t get all of the stains out of the Berber (he had warned us this would be the case), he was able to completely remove the stink — and he had a lot of stink to work with! I will absolutely use InstaDRY again, and would recommend them highly.

If I could give more stars I would, Marc and InstaDRY came through for me! I have a property in Orlando and needed carpets cleaned ASAP because my new tenants came into town early to move in. It was 8pm on a Saturday night and there were no companies answering! Until I dialed InstaDRY! Marc answered and I was ecstatic! He was professional, prompt, fit me in last minute! Not only did he schedule me in last minute, the whole process was smooth and painless, I live in Connecticut and I was able to get an appointment, invoice, and pay online, all within an hour for my rental property in Orlando. I can’t think of any other company that moved that swiftly. And exactly as he stated, his rep came on time and was even more efficient then he stated. My tenant emailed me as soon as he came and said InstaDRY knew everything regarding carpet cleaning and they were right. TOTALLY CLEAN AND DRY WHEN THE REP LEFT! SO WORTH IT! I’ve had carpets cleaned and had to wait hours before, this was refreshing! My tenant was super happy and I could not be happier with their service. I’m extremely critical of companies and services especially bc I work in the media field, so I take these things very seriously. And when I come across a company that not only takes pride in their work but really steps it up for their customer, then they deserve not only glowing reviews but repeat business and recommendations, which I will definitely be doing. Thank you again for fitting me in so last minute and thank you for your great service! Keep it up!!!

They did a great job with my carpets and were extremely professional. They arrived on time and finished the job in under 2 hours. I highly recommend them!

I can’t say enough great things about this company. I’ve used them a couple times already and they have been great! The first time we used them we needed an overall clean and we were able to walk on the carpets by the time they were finished. The DRY HOST product they use smells great too! We’ve used them twice more for spot treatment since we’re in the process of potty training a puppy. But somehow Marc has been able to get the spots and smell out of the carpet. We will only use InstaDRY as long as we live here in Orlando. If we ever move, I will look to find a company that uses the same system as InstaDRY. Highly Recommended!

I can’t recommend this company more. They are awesome! They came out just a few days after i called to book service and Marc was great. I never knew there was so much to learn about carpet cleaning! Did you know that wet cleaning actually makes things worse? Your spots are likely to return, the soap residue actually draws dirt and because the carpets are wet you are more likely to develop mold issues. Its amazing that a dry cleaning system is not only green but actually works better than a wet system. I highly recommend them!