GuideWell Emergency Doctors

I went here after getting absolutely no help at a CVS minute clinic two days prior and received great care. They got me in right away and were so helpful with everything that needed to be done. I had to go see an ENT and they took care of everything — finding one and reserving my appointment for me the same day. So so helpful, clean, and efficient. Any time I need medical attention you can bet this is where I will go the first time from now on.

Went here for a laceration above my eye to see if stitches were needed. The Doctor determined that Dermabond (surgical glue) would be sufficient. His idea of cleaning a wound was to swipe a few times across it with an alcohol wipe. No Betadine or anything to ensure the wound itself was clean and disinfected before sealing it up. No antibiotics were given to prevent infection.
Two days later I have to visit Centra Care because there is swelling around the laceration and visible puss under the glue, and I needed antibiotics. The nurse at Centra Care was shocked at the treatment I was given (not given) at GuideWell.
The GuideWell Doctor also used a TON of surgical glue, which the RN at CentraCare said was was unnecessary. He covered my entire eyebrow so I will lose my eyebrow in this process also because the first doctor was careless. My eyebrow was well below the cut, FYI.
Do not go here! Go to Centra Care.

The nursing technicians were great. Nurse was unprofessional and violated my HIPPA rights by talking about me (in a negative way) to others in an open area which can be heard from the other rooms. It was an hour before closing and she was making condescending remarks about my well being and why I was even there. I unfortunately became unprofessional as well, which I should not have, but the nurse went to new levels making up things and telling me she was going to throw me out because I had a threatening stance (I was more than 50 ft away from her, I was in my room, and she was behind the nursing desk) Doctor was good but this nurse made this a very poor review. Administrator was helpful in resolution.

this place is fantastic! each time i went there (3 times) they were quick and efficient and clean and compassionate! this is what all health care places should be like. in and out, all 3 times in less than no time ! with tests done, answers and meds !

What a pleasure this office is and so much better than going to the ER. The office and exam room are modern and clean. Dr. Murray was great. I had been involved in a rear end collision and did not want to go to the hospital. As another reviewer mentioned, the results of my CT scan were back in 30 minutes. I am so glad to know that we have such a nice care facility near. If you have ever sat in an ER for hours with adults and children coughing, you will consider yourself lucky to have found this office.
Barbara F.

I will never visit this place again. The first time I was here it was great, Dr Murray was wonderful and informative. The next time I had a Dr Neilands (sp?) and her bedside manner was bad enough for me to write this review, not to mention that the entire staff (nurses and office staff) were different and nowhere near the level of the first experience! Their website on what they treat is COMPLETELY false and misleading.

Have been to GuideWell on 4 separate occasions now. Once for a really horrific cold that wasn’t getting better, twice for a tweaked neck/​upper back muscle spasms, and once for a tetanus shot and cut treatment.
This place is fantastic if you have Blue Cross Blue Shield of Florida — for me, each visit was only $ 25. Service is prompt, warm and effective. The inside place really resembles an ER, with a nurses station in the center, and private rooms all the way around. The facility is spic and span.
Only downfall? The shit-​show parking situation in this parking lot. GuideWell is supposed to have dedicated parking spots, but I have seen né-​er do well patrons of Shake Shack or Trader Joes using them. This parking lot is a poorly designed abomination. That shouldn’t, however, deter you from coming in if you have an urgent care need — the level of care, efficiency, and cleanliness is enough for me to recommend it.

Wow, this is what healthcare should be. THe facility is clean, efficient docs are caring and knowledgeable.
I went in 10:30am suspecting appendicitis, the doc examined me immediately, had blood drawn
a CT scan done. The results came back in 30 min. THey arranged my admission into FLorida
Hospital and had EMS take me to the Rapid in Out at FH.
I was out of OR by 8pm.
I wishGuidewell had there own OR.
Thanks again for your care

If you’ve ever been to an emergency room you know it’s a full day (and sometimes night) before you get treatment. Guidewell eliminated all that for us. We took my 99 year old mom there last week because she was feeling very tired and sluggish. We walked in and was immediately taken into an exam room. Within minutes she was being attended to by the medical staff of both nurses and the doctor. They ran blood and urine tests and she was diagnosed with a Urinary Track Infection (UTI). The test results were completed in minutes and she was given an antibiotic and we were on our way home in no time at all. The doctor, John Murrray and staff were so nice and totally professional.
Two days after our visit we received a phone call from Guidewell to check on Mom’s condition. In another 2 days they called again to make sure she was feeling better. We were so glad we decided to use Guidewell and if need be we will definitely use them again.

OMG I’m still in shock at what a pleasant experience this was.
I showed up about 20 min before they closed and they saw me immediately. I hadn’t even finished signing the paperwork and the doctor was already in the room working on my injured ankle.
The doctor, nurses and office staff were thorough, efficient and very pleasant. My bf joked that he was going to ditch his primary care doctor and start coming here instead.
I would recommend this place to anyone who needs a doctor fast!

Before you go to this place make sure the person you are talking to over the phone is up to date with insurance information. I had called to find out if they accepted my sons insurance mind you I explained to the lady over the phone that I would be driving 20 mins away to get to her location with a 3 yr old who had a 104 degree fever. She said yes we take your insurance I get there and after a 15 min wait she tells me they don’t take his insurance and proceeds to argue with me that she told me they don’t take his insurance over the phone. 1. Why would I be that stupid to take my son with such a high fever to this urgent care if they didn’t take his insurance (which I was told they did) that was what really upset me that she tried to make it out like I was the one who insisted on taking him there. Since they are «New» I hope they get it together and don’t make people come to their facility without first verifying if they take the persons insurance. JUST BEWARE! Also they didn’t ask me if I still wanted to be seen. Poor front desk service.

I had a great experience and only waited about 5 minutes until being seen by a doctor who listened carefully to my description of symptoms (turned out I had pneumonia). The facility was very clean and the staff was courteous and professional. They even called the next day to check on me which I thought was a nice touch. Highly recommended.