Firestone Complete Auto Care

Best Firestone experience of my life. CJ, the store manager, was most helpful, knowledgable, and answered all my questions. They were able to get me in and out without an appointment in less than one hour. I will never take my vehicle to the dealership for overpriced services again. I would highly recommend using this Firestone location.

Scheduled a 9 am oil change. 30 mins later still hasn’t even been taken back. I asked for my keys back and don’t even get an apology for wasting my time. I’ve been to firestones before and by far this is the worst. I’ve called in one other time asking if they could change a bulb for me since a previous Firestone has… they rudely told me no.

These guys have gone above and beyond, even calling me after my negative Unilocal post. They fit me in with no notice today and gave me some extras. Last time they tracked down a replacement rim for 70 percent less than I could elsewhere. Thanks for response and turn around FS and love your crew here also!

Needed an oil change New Year’s Eve morning and they were fast, friendly, and affordable.

I had a wonderful experience at this location. I needed an oil change and a tire sensor to be replaced and it was done within a timely manner. Everyone at the location was friendly and courteous. I will definitely be going back for more oil changes. Great service :]

This place is great! I got 2 new tires and an oil change for under $ 250. Amazing! I waited an hour but it wasn’t a bad wait. They have a tv and magazines and don’t care if you change the channel. They checked my alignment for free and when they got the report that it was off they offered me a great deal by opening a firestone card. It wasn’t good timing for me so I turned it down and that was the end of the credit card conversation… what a relief! I am so glad they weren’t pushy and understood I didn’t have the funds. They checked other points on my car and let me know price ranges on everything that needed to be fixed, once again not being pushy at all. I love this place! I will come here everytime I need work on my car. Awesome service!

I won’t take my car anywhere else. These guys are always so friendly and polite. I brought in my car for an oil change and I was out within the hour. They always do a free courtesy check, and filled up my power steering fluid because they saw I was on empty. Now my car doesn’t make any noises. Thanks guys!

I’m from Jacksonville and these wonderful people really helped me out.
The brakes went out on the car and they were one of the few places that were open. I thought I was going to be stranded till Monday!
After having explained what the situation was they immediately went to work.
They had an estimate for us with 30 minutes or so and had the car ready to go by the end of business the same day!
They were honest and helpful. I would recommend them to everyone I know in Orlando!
Great service, professional folks that don’t talk down to a woman about car issues. They don’t jack up the prices either!
Thanks guys! You’re the best!

Steve (the GM) was incredibly polite, professional, and helpful. They replaced my starter on Saturday, and 3 days later my truck wouldn’t start. I had it towed back there and they found that my battery terminal was loose. They replaced the bolt that was causing the issue and sent me on my way no charge. I was listening to Steve’s interactions with all the other customers and he was always communicated clearly what they were doing and how long it would take. I recommend this place solely based on the trust Steve instilled in me to go back there in the future.

I will never go anywhere else for car service. Whenever I come here they are always kind, courteous and honest.
I showed up a half hour before closing, with a tire shredded to bits. It was pouring sheets of rain outside and I had my puppy because this all happened on the way home from the dog park.
Not only did they run out into the pouring rain to get my car. But they stayed 2 and a half hours after close to make sure my car got taken care of. And they let my puppy stay inside with me. Add to it that not a single person complained and they were always smiling up until they locked the door after I left.
Amazing staff, amazing service. Grant and his team have my continued patronage and would encourage anyone else to trust them with their cars too.

Every time I go to this Firestone location I get friendly, caring, wonderful service. I always feel completely confident that I won’t get ripped off and that the mechanics will be honest with me. If I could give a better-​than-​five-​star review I would.

I have not had a pleasant experience with this Firestone. My husband took his car there, later to realize on a cross country road trip that they screwed a blot on wrong. He was on the phone with a supervisor for awhile and weeks went by and we finally received compensation.
I should have remembered what he went through. I just took my car in a couple days ago for an alignment. After an hour of them finishing up, they called me over to check out. They then told me that my back wheels could not be aligned, that the VW dealership had the correct tool to do so, but that my front was aligned. They made me pay full price $ 90.00 (b/​c at the time I didn’t think it would matter that my back a little off) and I drove off… only to have nothing aligned properly.
I will never take our cars there again… no matter how fast I need service done.

I realized on Thursday, as I was preparing for a trip this weekend, that I needed an oil change, and did not have much time to get done as I worked all day. As usual, I called up where I always go for great service, Firestone — this was Thursday at 12:00pm.
I talked to the team there, and luckily they were able to get me in at 6:30pm, when they close at 7:00pm. I had explained I did not get off work till 6:00pm, and would not make it over there till then. Graciously they said no problem, we want to make sure you are safe, and accepted the appointment.
The team at Firestone are always so nice, and helpful. They were able to get me in at 6:30pm and done by 7:00pm, which was great as I had so many other things to get done before my trip. I will keep coming back here because of the service, as well as the knowledge of the staff when I like to learn about what is going on with my car.
I recommend Firestone for oil changes and other car services. Make sure to ask them about the lifetime warranty on alignments. You pay a bit extra but have free alignment for life!