AAA Auto Club South

Here is a comment I left on the website. 2 out of 3 were misrable experiences. First one was 2 hours then they sent a truck that wouldn’t fit in the garage. Total lack of communication.
The last two out of three service experience sucked. I am rethinking my membership even though I have been a member since 1989. It was not the service man, it is your system and priorities.
Called 9÷4÷2015 at 11:01AM to request a tow from David Maus Toyota Sanford to my house in Maitland. Was told that it would be between 11:12 AM and 12:12 PM. Asked for updates. Never got an update and called at 13:08 to see what was up. She checked and said 45 minutes more. THEN mysteriously, I got a text update at 13:12.
The driver, Dominic, called at 13:30 to say he’d be between 30 – 45 minutes. He arrived at 14:12. I sat for 3 hours with one update. He was courteous and efficient and we got home by 15:00.
The driver was perfect. Your system is not and it is not an isolated situation. You don’t take people in order (placing dangerous roadsides in front). You cluster for efficiency even if I have to sit for 3 hours with one contact only because I initiated it.
Then you tell me I have one more roadside call available. You have a lot of gaul to call yourself a service organization. Your priorites are for your «profit» and your level of service sucks. I don’t blame the workers, I blame the managers. It is obvious that this is what you want. In the restaurant business, we used to say, «The fish stinks from the head.»
So if you don’t value my business, then why should I stay? What will you do to make me feel that you care about your Customers? I am a fool to hang around after multiple bad experiences.
I hope someone reads this without being dismissive.

This office is so friendly. Love my premier membership. So much more than auto emergency. I get vacation planning, hertz rental deals, restaurant, map, guide books and hotel discounts and auto insurance.
Also use them for free notary service.