Ulta Cosmetics & Salon

Oh Ulta, thy point system doth not disappoint! Ecstatic that Marisa at checkout advised me to purchase my expensive Dermalogica item to get beacoup points before buying my additional items separately so that I would get extra $$$ off– yeah baby!!!
The Clinique associate gets kudos, too, for leaving her post to walk me over to the prestige suncare section and assist me in my non-​Clinique purchase. Now THAT’S what I call service.
This is the Ulta location I typically frequent and she would have received 4 stars were it not for a terribly spacey woman in cosmetics who could not even find the item I needed when it was directly in front of her and I pointed it out to her. Maybe she had just taken some migraine meds along with some Benadryl? She was seriously out of it and I was very happy to escape her lunacy to bask in the proficiency of the nice and aforementioned Clinique lady.

I love this Ulta, mainly for their friendly customer service. Today I went to get the UD Gwen blush palette (half off today, such a steal), and they actually had them in stock! They had sold out online right away early this am! I learned that the Ulta workers can’t take advantage of these deals till evening, if any are left. They allow their customers first dibs on the deals. I found that interesting, but felt bad for the girl who rung us up as she really loved the palette. My husband and I almost went back to get her one, before they sell out. I hope she can get one too :)
Update: our sweet cashier was Rebecca!

Dreadful salon, I should have saved my money and done it myself. I would have done a better job. Complained and my case is with their insurance company, who has ignored my requests for an update for 2 weeks now. No worries Ulta, I can afford to take this to a small claims court if necessary. I have the photos to show the job of your so called master stylist. My hair will take months to grow out of this mess you call a style.

I’m definitely a fan of Ulta. My recent trip to this location was great due to the awesome girl working in the Clinique area. Aside from her there doesn’t seem to be much help on the floor but I also didn’t go seeking it out. Ulta is a great one stop shop for a lot of your makeup needs without having to go to 3 different places and find parking at a mall.

I went there to get tinted moisturizer and obviously a make up store would carry it so instead of wasting time searching myself, I asked a lady to point me in the right direction so that I could be in and out of there. She tells me they don’t carry that kind of stuff and recommended a CC cream but I didn’t want that. I just thanked her to get her out of my sight and searched an extra 10 mins myself and actually ended up finding what I wanted without anyone’s help. Bottom line, they clearly don’t know their products and their service is useless.

As far as Ulta’s go, I’m not a huge fan of this location. When I’ve called to ask about the return policy for a product that didn’t work for me, a manager I spoke with gave conflicting information versus what I had read on the website and when I questioned her, became a bit frustrated with me. Not a great start.
I love where this location is, but it’s also a smaller Ulta. One of the other concerns that I have is in regards to cleanliness. Their NYX display is always picked through, with a number of smeared lipsticks, broken packaging, and huge disorganization in general. I usually always see this section picked over, but at other Ulta locations this section isn’t nearly as bad as it is consistently at this store.
If you know what you’re looking for, this is a great location to get in and get out, I’ve also experienced the staff being a bit standoffish and not hovering as much at other locations — but for some people who may want help, that’s a negative.

Once again I was in dire need of a hair cut and did not have the time to drive downtown. I believe my stylist was a level one stylist since I was only charged $ 35 for my cut before tip. She was very nice but I feel like her level of experience was on par with Supercuts or Haircuttery. The way she cut my hair seemed very inexperienced. My layers were uneven, choppy, and very blunt. Perhaps she was using the wrong scissors or something but the trim consisted of her snipping straight across the bottom of my layers and then spending 30 minutes blow drying it. I was just not terribly pleased with the end result. I have straight fine hair that is generally very easy to manage and to cut. Maybe she is a better colorist because she spent most of her time instructing the stylist next to me on how much color to mix to dye another client’s hair.
Note to self: Do not come to this location for any coloring needs.

This ulta is terrible. It’s a mess. You can never find anyone to help you. The shelves are always empty and they are always out of what you need and the manager has no idea when things are coming in. Also I was in here the other day and there was a huge line and there was only one person at the register and 3 other girls behind the counter, one girl had foils in her hair and none of them went to check anyone out, ridiculous.

Consistently out of products they say are available online at the store. Shelves are empty and don’t seem to be replenishing their stock.

I used this salon for the first time in 2014. A man named Carlos did a fantastic job. I liked him so much that I rebooked before I left. The salon called with the reminder and never mentioned to me that Carlos left the salon. I had to ask if my appointment was with Carlos. I went over the financial part of the appointment with the manager prior to arriving. She pointed out that Carlos had not charged me correctly but would honor his price. I came in and I asked the new stylist if she had a conversation with the manager. She answered yes and told me that Carlos price would be honored this time. I went ahead and got the cape on only to find out that the price wasn’t being honored and I was now over the mark by 40%. I hate it when people lie to you to get you there. I walked out and will never use this salon again. Beware of price scams at this salon.

I am the AVID ULTA SHOPPER. Out of all the other Orlando locations– Altamonte, Winter Park, Lake Mary, Millenia– this particular ULTA has the best customer service.
This particular visit I knew exactly what I was looking for. Didn’t matter. There was a makeup artist there to loan assistance. She even took the time to show me the product in a personal application. Loved it!!!
This is and forever will be my ULTA to shop until I relocate elsewhere.

I went in for a haircut (a great one… by Heather). I ended up getting an eye revitalization treatment by Candise. Omg! I don’t know what she did, but the skin under my eyes was noticeably different! My
skin went from thin to plump and meaty. I loved the results so much, that I booked a microdermabrasion treatment for next month. I can’t wait to go back!

I am a beauty junkie! I love all the new stuff that comes out and I am a part of the Ultamate Rewards, which sends coupons, deals, and lets you rack up points on purchases. I’ve never not found anything I needed or didn’t know I needed! They have everything from their own brand, Ulta, to Urban Decay, Smashbox and other higher end cosmetics. They also have a salon that I have not tried out yet.

I’m still not sold on Ulta. The only reason I shop here is because it’s close to my home, and Sephora is not.
Help is not on the floor. My last visit found me circling endlessly looking for assistance. Apparently others around me decided to take things into their own hands as they perused in drawers underneath displays to get what they needed.
I did get help when I went to check out, as this is where the only help could be found. Once I asked for a less harsh nail polish remover, I got a lot of help from a lovely girl at the counter.
I do like that Ulta has a great selection of Butter London nail lacquer, as well as Zoya; Having less toxic products is something that is very important to me.
So although Ulta has a variety of selections, the service will never compare to Sephora.

I’ve been to this location a few times and when I’ve asked for help choosing hair products I was impressed that the recommendations ended up with products that actually performed the way I wanted them. Based on that I decided to try one of the salon staff for a hair cut.
When I called to make an appointment I was asked what level stylist I wanted. Based on the experience you pay various prices. I opted for level 4 where 5 is the highest. I was very pleased with the cut so I made a follow up appt for color. Again, the stylist did a good job. Now I’m in a quandry as to where to go for my next cut and color but that’s a different story.
I would recommend using Ulta stylist is you haven’t found a home salon yet. As far as the rest of the store I think I like Sephora a bit better but this Ulta location is just too convenient for me. Another reviewer once remarked about dusty shelves and unfortunately they were right. I was looking at some cosmetics on one of the back walls and sure enough dust! ugh… I may be fighting a bit more traffic to go to the new store at Millenia.