Ultra Tan

Horrible customer service from a girl looking strikingly like a pumpkin this October. Six ambiguous packages and «policy» of ½ time despite paying full price for a visit. Won’t be back.

Avoid at ALL cost! Every aspect of this company is disappointing. When I signed up for a membership I was supposed to receive $ 25 off a $ 50 purchase and the employee accidentally forgot to subtract the $ 25 before running my credit card. No big deal, right? WRONG, the company’s policy does not allow any employee, even managers, to give a refund. It’s been 3 days and no communication from the regional manager. Now, it gets way worse. I go in to tan for my 3^rd visit and the manager and I decide that 6 minutes would be an appropriate time (I’m super pale at this point). I go in, lotion up and I’m ready… oh but she forgot to turn my bed on… I let her know and then go back in. The timer says 10 minutes, which is the max for this bed! So I do some awkward moves to make sure that I watch the timer on the wall and get out after 6 minutes. I decide at this time I no longer want to give this awful place my business. The manager seems dumbfounded. I’m sure I’ll never see the $ 25 again and I’m also sure I won’t be walking into that tanning salon again. Do yourself a favor and learn from my experience. Tanning should not be this difficult!