New Balance Winston-Salem

I recently stopped by Fleet Feet Sports and met a salesman who was very friendly, but when I wasn’t able to find a pair of shoes I wanted, he suggested I try the New Balance store in Thruway Shopping Center when it reopened.
When it opened, I stopped by and discovered the same salesman working there! Between him and the other clerk, customer service was incredible. They both were not only familiar with the shoes they were selling, but various other aspects of how a pair of shoes affect mobility and how each type of shoe might impact physical activity and sports.
They helped me select a pair of boots which fit perfectly and explained how the graphite bar this boot features would offer a solid support for my ankles. I also purchased a pair of running shoes to wear during cardio activity when I need a little more flexibility in my ankles, but that would still support them and prevent them turning.
The difference these shoes have made has been phenomenal. The shoes were probably the most expensive shoes I have ever bought, but they are totally worth it and with the support from Kurt & Alicia I was confident in the buying decision they guided me towards.
It is a joy to support a locally owned business, rather than some mega-​conglomerate super clearance site. In the end, the price was very competitive with the internet sites as well, but nothing can replace the incredible customer service the New Balance store at Thruway Shopping Center offers.
WIll definately buy from this store again.

I’m so happy they are now under new ownership. I had stopped shopping here because of the rudeness I experienced every time I went in to spend money on shoes.
I have funky arches so I need to stick to new balance for ultimate comfort. I had been going to fleet feet for all my new balance needs, but now that this store is under the same ownership as fleet feet I’m happy to resume shopping and buying at the new balance store.
Today I went in to buy a standard pair of shoes and was greeted with kindness and helped from
The moment I walked in. I tried on several pair and the sales girl was super sweet and patient with me.
There had been a storm that knocked out the wireless so they weren’t able to use the wifi for my transaction. I was using a gift card so they kept it and put the remaining credit on my account so I was able to leave with my shoes. I needed them
for the next morning so they really helped me out.

Under new ownership! The owner was so knowledgeable – he knew my feet better than I did. He and his staff really went the extra mile to help me figure out what I needed. Everyone was so friendly and helpful. Great store!