Flow Honda

Frankie Howell, Flow Honda, is one of the best, fair, honest car sales people I’ve ever dealt with. She has sold me several cars, and many of my friends. She recently helped me and my granddaughter with a CRV. The finance person, Mike, went out of his way to assist us. She is the best, I highly recommend her. Also the service department is great!
Go see Frankie if you are in the market for a vehicle.
Judy Hagie
Clemmons, NC

No pressure made my buying experience very pleasurable. Jack Long made sure that every concern that I had with the used vehicle that I purchased was taken care of above and beyond my expectations. My best car buying experience by far. Likely to be a returning customer in the future.

Avoid this dealership at all costs! The salesmen, and finance manager are arrogant and sketchy. They will tell you anything for a sale and argue with you for hours over a few hundred dollars. Also, if you tell them you already have financing, they will still try to sneak your social and run credit reports! Absolutely unacceptable and unprofessional. A ride up the road to Modern Toyota is completely worth it.
I went to trade my 2010 Toyota Prius with all the options and low mileage, they offered an insulting $ 5000. Took it to Modern Toyota the same evening, and they gave me $ 9000! That’s a $ 4000 difference!
STAY AWAY, and spread the word!

The University Drive, Flow, in one afternoon they did 13 HARD HITS (which last 2 years) on my credit. I wasn’t able to by a car for 2 years. No Brown

Actually less than 1 star. Send my car to get repaired at the body shop because they were a «Blue Ribbon» service provider according to my insurance company. They had my car on On September 28, and had an estimate and parts ordered by October 1^st I called them they said the car would take approximately 2 weeks to repair. Well after two weeks and no calls from them I decided to call and they let me know that they had ordered the wrong part, then the right part that came in was damaged. Another week rolls on, no contact, I call them back they find more damage underneath. Another week rolls on no contact. Call my insurance agent let them know and I get a call back. Well it’s now November 2 and still no car…

I just bought a Honda CRX 2015. Our salrsman Rick Ferebee was very knowledgable & willing to answer all of our questions. For an easy and comfortable car buying experience I highly suggest look for Rick!

I have been purchasing cars for over 50 years. This was far and above the easiest and most congenial experience that I have had when purchasing a car. My interest came from an internet search on
. I was looking for a particular used car within a certain price range. I saw 3 dealers that had good possibilities for my needs. I e-​mailed all 3 on Thursday evening. Friday morning I had received a response from Flow Honda only and after some back and forth questions that I had, I set up an appointment for 10:00am Saturday. The car was sitting at the office and was ready to go. Jeff Alva, our salesperson, was very polite and courteous. We took the car for a test drive and Jeff accompanied us. Normally I insist that we take test drives by ourselves, but Jeff was very cordial, unassuming and no pressure. Upon returning to the office Jeff offered us water or coffee before we sat down for discussions. The dealership has a great program for used cars that allows a 3 days to return your purchase, 2yr. of complimentary scheduled service and a 4 year 48 000 mile power train warranty. After Jeff came back with a couple of financing options that I had asked for, I asked If they took trade-​ins which they did, so I asked to give me a number for my car. The offer was very fair, so I took the deal. The finance man, Jimmy Jones, was very pleasant and did not push any add-​ons for the car. All in all I would recommend Flow Honda of Winston-Salem’s Pre-​Owned department to anyone. By the way, I never heard from one of the dealers that I had contacted and the other sent an e-​mail response on Saturday. I replied that they should have been a little quicker because I had purchased a car that day.

I just simply put had better service at Modern Toyota but they didn’t have the car I wanted for the price I wanted. The people at flow overall were nice but I didn’t like the dealer I had Frankie. She really didn’t make me or my family feel comfortable buying a car.
Oh and if you have to go with kids bring food and drinks because I was there for 5 hrs and was not offered so much as to use a water fountain.
Horrible experience all the way around. I wish to spare the details.

I had an oil change done here. The service was friendly and they did not try to push a lot of extras on me. In fact, one dealership said I needed new tires and they said that I did not need them at this time. It did take them 30 minutes more than what they have quoted which I did not like. Also the waiting room is very tiny and there was not enough seats for everybody.

We just bought a 2015 Honda CR-​V EX-​L from these folks in what was one of the most pleasant car buying experiences either one of us has been a part of — no hassel, no games, no pressure tactics, no BS. So completely different from the «experience» we’d had at Crown Honda in Greensboro several weeks ago — after leaving there, you felt like you needed a hot shower, a very hot shower!
We’d done our research, knew what we wanted, had «built» the car on line, and sent the specs to them — their price was $ 103 more than our built price. Took several weeks to find the car we wanted, but Alice drove it home today. I do so appreciate honest, professional businesses — and there still are a few around. Richard Jones was especially delightful to deal with.

This was hands-​down the worst experience I have ever had. I spent two hours today outside in the cold test driving, looking at, and attempting to purchase a car. I go inside to sign some paperwork and pay for the vehicle when the manager comes in and informs me that the car has already been sold and that it must have been a mistake of my sales person. This was going to be my child’s first car and she got her hopes up and she was very excited only to be letdown at the hands of a greedy salesman only concerned about his commission. After his sale fell through he would not speak to us again he only continued to refer us to a manager and would not work with me on another car and would take no responsibility. Will never set foot on this property again.

The service department is the best. Because of it alone, I have bought Honda cars from Flow Honda the past 20 years.
HOWEVER, the paint and body shop is like another company entirely. The paint on my civic started peeling off for no reason. They said it would take 5 days, I assumed 5 business days, and to get my car to them on Thursday, Aug 7^th. I delivered it there that morning. Five days later, no word. The next day, I called and was told it would be ready the following day. Today I called (notice no call from them) and found out they won’t have the car ready until Tuesday of next week. No apologies. Just that’s the way it is. They didn’t seem to think it was important to contact me to let me know it was taking nearly twice the time stated. The attitude more than the delay is the kicker. Never again will I use Flow Honda’s paint and body shop.
My next car might be a Ford.

YoYo SCAM buyers beware! I bought at Flow Honda in Statesville
Approximately one week ago I purchased a new Honda Accord from Flow Honda in Statesville. The initial experience with the dealership was positive until yesterday. I received 2 voicemails from the sales manager Josh within an hour or two of each other. It seemed important so I called him back. I left him a voice mail. Today he calls me back and tells me that Honda financial came back and said they cannot finance my loan at the ” signed contracted” interest rate of 2.69% that I needed to go back to the dealership and sign a new contract at 3.89%. I told him that I found that obsurd that he was calling me a week later with this information. Josh said it was because I had another auto loan that was fairly new. I replied to him by saying that it was no secret it was on my credit report when they ran it. He then said well I understand if you have to you return the car and we can cancel the deal. I was in total disbelief. I told him if he wanted me to sign new contracts at a higher interest rate he would have to reduce the price of the car. He then said I have an idea let me talk to my GM and I will call you right back. That was 6 hours ago. My guess is he realized I wasn’t that customer he could take advantage of. This is so wrong on every level. I have great hope that you can air their scam. I wonder how many people he was successful in scamming today alone out of their hard earned money because they didn’t know better.

I’ve lived in Winston-​Salem for the past 20 years and have owned Hondas the whole time. I’ve never had a good experience with this dealership, especially when it comes to repairs. I’ll drive to GT Imports in Clemmons or even drive to the Honda dealerships in Greensboro or other close by cities just to avid this place.

I have had 3 separate encounters with this dealership and the service department and they have all been terrible. I recommend avoiding them, even if it means driving 30 minutes out of the way.
1. My girlfriend went to get the first oil change on our brand new honda (5000 miles) when I was out of town. We had purchased the car new before our move from Dallas; which by the way has an amazing honda dealership (Eagle Honda!). Long story short, she has no idea about cars and they convinced her to buy the $ 160 + oil change vehicle inspection service which included inspecting the tires and exhaust. Essentially $ 160 on a brand new car to look and make sure the tires and exhaust were still ok, what a complete scam. I called to get a refund but after about 30 minutes trying to get a hold of someone who could «authorize» the refund I gave up.
2. There was a defect in the rear glass window on our new civic which caused it to fragment. Flow honda replaced it. After driving the car home and going to get something out of the back seat, I cut my hand on some glass. Upon closer inspection I found thousands, literally thousands of glass fragments throughout the trunk and back seat. To add insult to injury, someone had left a 8 inch or so gash in the paint under the trunk lid. At least they were kind enough to cover it up with «touch up» paint after I returned to complain. Im still to this day finding glass fragments, 6 months later!
3. Went in myself for the next oil change. They told me 20 minutes, the car finally showed back up after over an hour. Thanks but no thanks.

We just bought a used car from these guys, and the service was very good. Hubby had left the lot with the car, and realized a speaker was not working. Flow had us return the car immediately, and gave a 2011 to drive until the amplifier repair was complete. Not alot of bs’ing or haggling. It may be smoother if you are paying cash or provide your own finance company. I would definately purchase another vehicle from them.

As a former car salesman I know the business in and out. So yea… «Meh. I’ve experienced better.»
30 salesman total, they sell about 350 cars a month or so they say. Small lot for new cars, huge for used.
I spotted an Acura online for a friend, wicked deal so I knew something was wrong with it. Turns out the front bumper was painted… FYI a painted used car is worth far less than one without paint work. You never know what actually happened if the car has been painted.
Regardless the car was fine. What wasn’t fine was the service. Of course they are all smiles up front, but totally sketchy. I worked the deal out over the phone. Had my friend call up there and give them all her info to get the paperwork going. We had financing already and didn’t need theirs.
Needless to say the salesman asked for her SS# and said it was part of the process. Pulled her credit, and their finance manager submitted her to banks without approval to even pull credit. You DONT do that in the car business, people can make trouble. I’d rather just inform the public of their shadiness!
So long story short, good car at a good price, but for good reason… it was painted and the story they gave was BS. Painted to cover up rock chips on the bumper and done 4 days earlier… yet there was a big gouge in the bumper without paint still. Pulling credit without authorization? Big no no. This should be 1 star, but what can you expect from used car salesman? Absolutely nothing! They even tried to sell me gap insurance, which normally is a good idea. BUT not at $ 700! Never pay more than $ 300 for gap. Never buy the BS paint protection they offer you, you can buy it for $ 89 on your own.
(Micheal Fam — friendly, but total BS’er. Will say anything, literally, to make it sound good.)